Favero has announced a program to replace a specific production timeframe/batch of affected Favero Assioma road power meter pedals, which could result in spindle breakage. In this scenario, spindle breakage means both the interior power meter spindle, but also including the piece that connects to your crank arm, which could certainly result in a crash.
Thus, Favero is trying to replace the impacted batches. The TLDR here is to open up the Favero app, and it’ll automatically tell you if your batch is impacted. Also, you should have received an e-mail as well.
But Favero says they know not everyone installs the app, or may have resold pedals to someone else, thus the new buyer wouldn’t have received e-mails unless they re-registered them (or installed the app).
Full Details:
In any case, the wording on this is all very specific, staying numerous times this is “not a recall”, but rather more precautionary. Here’s what their statement says:
October 2nd, 2024
We are offering a free commercial substitution for a limited number of Assioma road pedals belonging to specific batches produced between 2021/02 and 2022/09.These units present a defect that can, in very rare cases, cause the spindle to break. Fortunately, only a small number of pedals are affected by this potential issue.
Thanks to our advanced tracking system, we have identified all impacted units and are proactively notifying affected customers through the Favero Assioma app, as well as via email for those who provided it during product activation.
This initiative is part of our ongoing commitment to providing the highest standards of customer service.
This is not a recall
We would like to emphasize that this is not a recall.
While we are under no legal obligation to take action, as confirmed by a leading independent certification entity, we are undertaking this free, voluntary substitution as a precautionary measure to ensure our valued customers receive the best possible product experience.
They go on to say that all customers will be contacted by October 13th via either e-mail or push notification from the app. Though, if you open the app right now (ensure the app itself is updated first), and connect to the sensors, it should notify you whether or not you’re impacted. If so, it’ll look like this:
From there, you’ll basically go through a process to deactivate the pedals, and then they send new pedals. That would mean a few days where you didn’t have an active power meter, but Favero is trying to avoid a scenario where people then sell-off the broken spindle units, and thus the circle of life trying to get those replaced begins again. You won’t be sending back the older pedals, but just discarding them properly.
Again, all this and slightly more details are announced here.
In terms of total production, Favero started production of the Assioma pedals in summer 2017, and continues making them to this day (in addition to the Favero Assioma Duo-Shi pedals they started in July 2021, and the off-road focused Favero Assioma Pro MX series earlier this year). The affected timeframe represents about 1.5 years of that 7-year production span, from February 2021 until September 2022. No matter how you slice it, that’s a pretty big pile of pedal spindles (and, in this case, full pedals) to replace.
I’ve checked all my Favero Assioma pedals, and none fell within the affected timeframe/batches (all seemingly older than that). Obviously, I’d encourage you to check your Favero pedals with the app, because breaking a spindle while pedaling with enough force will almost certainly result in a crash, and probably not a very light one.
Thanks for reading – and go forth and enjoy your weekend!
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Based on the outlined process THIS seems the way to handle a product defect. Also had a replacement under warranty handled by FAVERO directly instead of the reseller where I bought the spindles initially. They were always very clear and friendly throughout the process!
My pedals were bought during the affected time period. I just checked with the app and it seems they’re not impacted. Thanks for the heads-up, though!
Favero replace my Assioma Uno one year ago. I never encountered a problem but I got the message in the app and they changed it very very fast and easy. :)
The one time i cheat on Garmin & Shimano (2 sets of vectors, Favero is just way better and more convenient, mot even talking about Shimano.. ).
But Hambini seems to have done it again.
Thanks for the work you do Ray. Quick question, how do you check the manufacturing date on these?
I’m not entirely sure, instead, the app checks the actual serial numbers.
Got mine in March 2019 so not covered…still working well! Was using them on the road bike but now on the gravel bike converted to SPD with Xpedo pedal bodies and shoes ‘modified’ to clear the pod. Thinking about getting the new pod-less spd version but more likely will get a Sigeyi or Magene spider PM.
Is this a recall?
My left Duo Shi pedal is affected, but not the right (nor the regular Duos I have on another bike).
Submitted my info last night, was a little hesitant about the deactivation / blocking thing, but proceeded anyway. The replacement shipped today, and Fedex is already telling me it will already be arriving Monday.
“Recalls” are fun 😋
So they’re not collecting these “not-recalled” pedals to get them out of circulation, especially for liability? I mean if “deactivating” simply kills the power meter function, they’d still work as a pedal that somebody is probably gonna keep jumping on til it breaks… because stupid does amazing things sometimes 🥇😄
They could’ve done the Garmin approach where users can either return first and then receive replacement, or provide a temporary deposit to receive the replacement first and then it’s refunded when the old ones are returned. Albeit more work but maybe better for liability risk?
Good on them for doing something tho, and being fortunate with product traceability and connectivity to ping user alerts like that.
I have my Assioma pedals since the end of 2019, i am a 80kg rider, the pedal work as new with over 50tsd kms on them.
I really hope this does not eat too far into their low-margin approach to pricing