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Week in Review–Sept 26th, 2020

WeekInReview22

The Week in Review is a collection of both all the goodness I’ve written during the past week around the internet, as well as a small pile of links I found interesting – generally endurance sports related. I’ve often wondered what to do with all of the coolness that people write, and while I share a lot of it on Twitter and Facebook, this is a better forum for sending it on to y’all. Most times these different streams don’t overlap, so be on the lookout at all these places for good stuff!

So with that, let’s get into the action!

Sports Tech Deals of Note:

Some nice little savings on the latest Apple Watch Series 6 in here, as well as the new iPad. Not major, but hey, if you were gonna pick one up…this be the way to save enough for an extra couple pints of Ben & Jerry’s Ice Cream.

ProductSale PriceAmazonSale Notes
AmazFit T-Rex 3 - $80 off$199This is a solid deal, especially for a watch that has offline mapping.
Amazfit Active 2 - $20 off$79
Amazon Echo Dot Kids - 47% off$31Despite being a tech-focused dude, our kids don't actually get much tech in their lives. However, we got these two years ago for them in their rooms, to play music. They do lots of other things, but our kids mostly just use it to play music (from Spotify and Apple Music too), and occasionally they ask it questions. It has all the parental controls I want, so it locks it down from bedtime/etc...For $31? Solid deal (The coolest 'nice touch' feature is that if you whisper to it, it'll whisper back...in the owl kids voice it has.)
Anker 737 Power Bank (24,000mAh) with 140W Fast Charging - 30% off$76⚡ This is one of my favorite purchases, especially for long hikes. Basically, I can recharge my phone battery about 8 times. Or, I can recharge smaller drone batteries. Or, in the airports, I can power my laptop off it (super handy when no power ports around). I've since converted most of my tech friends to using/buying one as well.
Apple 11" iPad - (Wi-Fi, 128GB) - $70 off!$279⚡ This is an awesome deal. I use my iPad primarily for TrainerRoad as well as Zwift when not with a larger display. I also occasionally use it for other apps, namely Indievelo, Kinomap, Rouvy, and Peloton. But I pretty much test every smart trainer app on it. For all these cycling apps, the graphics capabilities is really pretty irrelevant, so having the absolute top-end/latest model won't make any difference. I prefer the budget options.
Apple AirPods Pro (2nd Gen with USB-C) - $100 off$149⚡ Both myself and my wife have been using these since last fall, after years of using the Beats Studio Buds...man, these things rock. Sure, they're good for sports, but frankly, I use them on planes, editing, and such more than anything else. In fact, I've been listening to them now for 8 hours as I type away on my flight across the ocean. Only briefly putting them in the case to top-up.
Apple AirTags (4-Pack) - 33% off!$64⚡I make no secret how much I utilize AirTags, mainly, cause they've saved my butt numerous times already. We have them in every suitcase, and every backpack, and every bike bag. They're also hidden in most of our bikes (sometimes two of them). We were able to get our cargo bike back when it disappeared, as well as figure out when all our suitcases went missing during an annual family vacation where they were (for 5 days!), and plan appropriately. Seriously, just get them.
Apple Airpods (4th Gen) - $40 off!$99
Apple Watch Series 10 - $120 off
$399/$499 (cellular)
$279⚡ This is by far the lowest price we've seen to date for the Apple Watch Series 10. Of course, we're probably only 60 days away from an Apple Watch Series 11, but Apple has alreay announced WatchOS 26 last month, which the Series 10 gets all the new features from.
Apple Watch Ultra 2 Black Titanium - $150 off$649⚡ This is the lowest price on the Apple Watch Ultra 2 we've seen to date. It's likely we'll see an Apple Watch Ultra 3 this September, but like the Apple Watch Series 10 above, WatchOS26 has already been announced and all the new features there go to the Ultra 2.
Beats Powerbeats Pro 2 Wireless Bluetooth Earbuds - $70 off!
$249
$179
DJI Action 4 - $90 off$209While prior gen unit (and probably, 2 generations behind in a few weeks), it's still a very strong contender at this price point especially.
DJI Mini 4K Drone - $60 off$239If you're looking to get into flying with a DJI drone, this is a solid place to start. Of course, moreso than that, the days are very limited for how much longer you can actually buy at DJI drone in the US. So, grab them while you can.
DJI NEO - $30 off!$159This is the lowest price on this drone, and is a great option if you want a follow-me drone that's pretty hard to kill, at a price point that's still super reasonable.
Elite Riser - $250 off!$749This appears to basically just be an Uncle Amazon sale, but hey, if you've got an Elite trainer and wanted Rizer, this is a super good deal for US folks!
FORM Smart Swim 2 Goggles - $50 off$229
Fitbit Ace LTE Kids Activity Smartwatch - $100 off$129This is (by far) the lowest price we've seen on this watch to date. This is their first full smartwatch focused on kids activity tracking and gamification.
Fitbit Charge 6 - 38% off!
$159
$99⚡ This is the go-to sale price for the Fitbit Charge 6. It happens often, but it still doesn't take away from the fast that it's argueably the best bang for your buck fitness tracker out there.
Garmin Edge 1040 Cycling GPS - $150 off!$399⚡⚡ This is a very solid deal, and the lowest price we've seen to date on it.
Garmin Edge 540 Solar - $150 off$299⚡⚡This is the lowest price we've seen on the Garmin Edge 540 Solar to date, which has gained virtually all of the new Garmin Edge 1050 features as well.
Garmin Edge Explore 2 - $60 off
$299
$237
Garmin Epix Pro Series - $200 off!
$899/$999
$609I believe this is the lowest price we've seen for the Epix Pro series (which has an ECG-capable HR sensor). Note that while some sites might tout $500+ off, in reality, this watch has been floating around $800 recently.
Garmin Epix Sapphire/Titanium (Gen 2) - $400+ off!$469⚡ This continues to be one of the best deals out there. While this watch won't be getting much in the way of big ticket new features, it does continue to get minor software updates - and for the money, has far more software features than any of Garmin's competitors (or for that matter, products like the Instinct 3 AMOLED lineup).
Garmin Fenix 7X Pro Solar - $100-$200 off
$799+
$499⚡ This is the lowest price we've seen to date for the Fenix 7 Pro series, and is a very strong deal!
Garmin Fenix 8 Series - $150 Off!
$999-$1,199
While not as good as last month's $200 off, that annual spring sale price won't likely be seen again till Black Friday-ish type sales. Thus, if you want a Fenix 8 for the summer, might as well take the $150 off and put it towards ice cream.
Garmin Forerunner 165 (Base) - $75 off!
$249/$299
$219
Garmin Forerunner 255/255S - $100 off$199This is the lowest price we've ever seen the Forerunner 255 at.
Garmin Forerunner 255/255S Music - $100 off!
$349/$399
$249This is the lowest price on this watch to date (previous low was $299).
Garmin Forerunner 265 Series - $50 off!
$449
$399
Garmin Forerunner 55 - A Few Dollars Off
$199
$169Honestly, I just put this one in there, merely to point out you shoudn't buy it at this price. Buy the FR255 at $30 more, far better watch. This thing should be priced at $129 or something to move units.
Garmin Forerunner 955 - $150 off!$349⚡ This has been one of Garmin's most popular running watches, and it's down to a very strong price. I often use this in my accuracy testing comparisons when validating other watches, due to it's very strong GPS performance. Note this is the base edition without solar. It'd be hard to find any better deal in sports watches today, from any company (given this has full mapping, tons of new features even this week, etc...). I say '$100ish', because it's usually been on forever sale at $499.
Garmin Forerunner 955 Solar: $150 off!
$499/$599
$399See everything I said above on the Forerunner 955 base, except this one also has solar.
Garmin Forerunner 965 - $50 off
$599
$549This had been $499 for much of the spring, so $549 isn't that great of a deal.
Garmin Instinct 2 Series - $75 Off$169⚡I believe $169 is the lowest price we've ever seen for the Instinct 2. Or at least, I have no record of it being sub-$199. Very solid deal for a solid little watch.
Garmin Instinct 2 Solar$266
Garmin Instinct 2S & 2S Solar$217
Garmin Lily 2 - 20% off
$249
$199The leather version is also on sale as well.
Garmin Lily 2 Active - $50 off!
$299
$249
Garmin Venu 3 - $50 off!
$449
$399
Garmin Venu 3S - $50 off$399
Garmin Venu Sq 2 - $100 off
$249/$299 with Music
$149
Garmin Vivoactive 5 - $110 off!
$299
$189This is a great deal for Garmin's little-sibling to the Venu series. It has almost all the same features as the Venu 3, except the voice calling related bits.
Garmin inReach 2 Mini Satellite Communicator (2-way) - $20 off$379This is a pretty small deal for this product. This is my defacto satellite communicator when out of coverage area, and I've used it on a number of major treks over the past two years when well outside of cellular service, both in a 24x7 tracking mode for friends and family, but also there in case of emergency. Would strongly recommend for anyone doing anything in the wilderness.
GoPro Hero 12 Black - $100 off!$279This is the older gen model, and to me, $279 seems a bit high. Get the Hero 13 Black for $50 more and have access to all the new accessories. Or, save yourself $50 and get either the DJI Action 4 (prior gen) or Insta360 Ace Pro 1 (prior gen) models.
GoPro Hero 13 Black - $70 off$329
GoPro Hero 4K - $20 off$199This was released back in September, and is GoPro's budget option, which includes a full color touchscreen on the back as well. It was previously released at $199, but price increases forced it up to $219. Now, it's back on sale for $199.
Google Nest WiFi Pro - 6E (3xPack) - $110 off!$289I've been using the Google Nest WiFi packs for years. And then I converted over to this last fall. Super happy with this three pod pack.
Google Pixel Watch 3 (41mm) - $100 OFF$249
Google Pixel Watch 3 (41mm) - $100 OFF$299
HoverAir X1 Drone Combo - $100 off!$279This has become one of my favorite drones, given it's tiny size (fits in my running shorts pockets) and ease of use. Plus, you can crash the crap out of it (hundreds of times for me and my wife) without any issues. This combo includes an extra battery and fast charger.
HoverAir X1 Pro Drone Combo Kit - $155 off$599This is a solid deal on a solid drone, and one of the two main ones I use when taking videos of myself hiking or running. This includes the two extra batteries as well as the fast charger (so 3 batteries total).
HoverAir X1 ProMax Bundle - $190 off!$765This includes three batteries, the drone, the vast charger, and some extra accessories.
HoverAir X1 ProMax Cycling Bundle - $332 off!$969This includes three batteries, the drone, the vast charger, and some extra accessories, plus the Beacon (handelbar remote)
Hyperice Normatec Elite Leg Recovery System - $100 off$999
Insta360 Ace Pro Action Cam - $50 off$239This is the previous edition, as the Ace Pro 2 just came out last fall. But for this price, it's hard to beat.
Jackery Explorer 300 Portable Power Station - $100 off!$159This is something I use frequently when shooting out and about and I need to re-charge a crapton of drone batteries, action cameras, or just cameras and such. I've also bought solar panel to hook up to it (surprisingly effective) for very off-the-grid locales. Heck, I've even powered a KICKR trainer ride from it!
Nespresso VertuoPlus Coffee and Espresso Machine by De'Longhi Delux Kit - 30% off!$149⚡ Let's be honest: This place runs on Nespresso (or, well, the knock-off pods we buy). But, the machine is Nespresso. Without it, reviews most definitely would not get done (and certainly not on time). This is a pretty sweet deal if you ask me!
Ooni Karu 12 Multi-Fuel Outdoor Pizza Oven - $80 off$319I use the Fyra 12 (with wood pellets), and love it. The Karu 12 is essentialyl the newer version of that, and there's both a gas-only version, and a multi-fuel option (gas or wood). Love it!
Oura Ring 4 - $50 off!$299This is the first time we've seen a deal on the Oura Ring V4.
Peloton Bike - $300 off!$1,083⚡ This is the lowest price I've ever seen this (according to my records). This is still a solid bike, and actually one that I use at home (I have the newer Peloton Bike+ at the office). Both my wife and I use these bikes interchangeably, and while the Bike+ has a bigger screen and better accuracy, there's very little difference in the core Peloton experience. I'd still recommend this model to most people.
Peloton Bike+ is $500 off$1,995This is a solid deal for the Bike+, albeit largely the normal sale/deal price. Both my wife and I use both the Peloton Bike+ and the regular Bike (one at home, one at office) on a weekly basis. We like both. The Bike+ is more accurate than the regular bike, and also has a bigger screen and automatic resistance control. That said, the core Peloton experience isn't any different between the two - it's the same platform there.
Peloton Row - $330 off!$2,964
Peloton Tread - $300 off$2,694This is my main treadmill at home, and I really like it. I've got no complaints about it, and am happy I went with the smaller Peloton Tread versus the bigger unit.
Polar H10 Chest Strap (Dual ANT+/Bluetooth Smart) - 27% off
$89
$76This is a great dual ANT+/Bluetooth Smart (with two Bluetooth Smart connections) chest strap that you'll often find me using as a reference strap in heart rate sensor testing. We only tend to see deals on it around Black Friday, always topping out around 20%.
Polar H9 Chest Strap - $15 off$55If you're looking for a good solid high-quality strap, that does both ANT+ & Bluetooth Smart, for a reasonable price...look no further than the Polar H9
Polar Verity Sense - 15% off
$99
$84I use this as one of my reference devices for heart rate accuracy testing.
SHOKZ OpenRun Headphones - 31% off$89
SHOKZ OpenRun Pro 2 - 31% off!$124
SHOKZ OpenRun Pro 2 Mini - 31% off!$124
SUUNTO Aqua Swimming Open-Ear Bluetooth Headphones - 22% off!$139
Samsung Galaxy Ring - $115 off$284
Samsung Galaxy Watch 7 (40 & 44mm) - 50% off$159As with the Samsung Watch Ultra, Samsung is less than 24hrs away from announcing a new version of the Samsung Watch series.
Samsung Galaxy Watch Ultra - 50% off$325Look, Samsung is less than a day away from likely announcing a new version (on July 9th), so if you buy now, you might want to wait a few extra hours after delivery to decide if you want to return it. Otherwise, this is Samsung's best watch to date.
SanDisk 1-4TB Extreme PRO Portable External SSD - 30% off$128-$279⚡This is one of the two the high speed drives types I use to store the footage I'm actively video editing. I typically buy the 2TB and 4TB ones, and then eventually offload the footage onto a NAS array when I'm done.
Sennheiser Momentum Sport Earbuds - $60 off$129
Sony Alpha 7 IV Full-frame Mirrorless Camera w/ 28-70mm Zoom - $400 off$2,398This is the main camera I use for still photography and video b-roll. I recently wrote about all the photography gear I use, linked at side here.
Suunto Race - $100 off!
$449/$549
$349⚡ This is a solid deal on this watch, which has offline mapping and continues to get new features. Further, it's the lowest price we've seen to date on it.
Suunto Vertical - $200 off!$399This is, by far, the lowest price we've seen on this watch (which also has offline mapping).
Vacmaster AM201R Fan + Remote/holder (15% off)$67This is another very popular fan that people use for indoor training/cycling, especially due to inclusion of the remote and remote holder to clasp on your handlebars.
Wahoo BOLT V2 - $30 off
$279
$279
Wahoo KICKR Bike V2
$3,999
$2,974⚡ This is one of the lowest prices we've seen the Wahoo KICKR Bike at (ever).
Wahoo KICKR CORE with Zwift Cog+Click ($75 off)
$499
$424
Wahoo KICKR Desk - $30 off$169
Wahoo KICKR MOVE - $190 off
$1,599
$1,104⚡ This is a very solid deal.
Wahoo KICKR ROLLR - $90 off
$599
$509
Withings Body Comp WiFI Scale - 26% off$169
Withings Body Smart WiFI Scale - 31% off$89

DCRAINMAKER.COM Posts in the Past Week:

Here’s all the goodness that ended up on the main page this past week, as noted last week, I planned for this past week to be pretty quiet as I prep for this upcoming week

Monday: Apple Watch Series SE: A Fitness First Impressions Untangled
Tuesday: Fitbit Sense In-Depth Review: All the Data Without the Clarity
Wednesday: Garmin Venu SQ In-Depth Review
Thursday: How to Get Fitbit Non-GPS Activities to Strava
Friday: It’s Coming Back! Strava Begins Bluetooth Sensor Beta Test

It’s been a busy last 10 days…yet hang tight, more goodness is inbound!

YouTube Videos This Past Week:

Here’s what hit the tubes over on the You of Tube, definitely don’t forget to subscribe there to get notified of videos the second they hit!

Stuff I Found Interesting Around The Interwebs:

Here’s a not-so-small smattering of all the random things that I stumbled on while doing my civic duty to find the end of the Internet:

1) Awesome article on accuracy of SpO2 sensors in watches today: While headlined as for the Apple Watch Series 6, the reality is this also applies to Fitbit, Garmin, Withings, and others. Super well written and detailed.

2) Tidbits and highlights from Peloton’s Investor & Analyst Session: Lots of interesting items in here and a few linked subsequent posts.

3) How to buy Apple Watch Faces in watchOS7…sorta: The reality is, as the article notes, the 3rd party watch face limitations on Apple Watch remain mostly a giant dumpster fire. It’s also surprised me, for a company so good at having a developer ecosystem for all other aspects of their hardware, this singular piece that is usually the easiest of things to accomplish watch-platform wise (where most brands start before offering full apps), has never really happened.

4) TrainingPeaks rolls out new notes feature: Kinda handy, the ability to add notes to a calendar back and forth with a coach.

5) Strava makes ‘Metro’ data free to urban city planners: This is the long-standing program that helps cities figure out where to invest in bike infrastructure. Previously Strava sold this, and while the price was reportedly high, the reality is this was a small revenue source in the grand scheme of things for Strava.

6) Echelon launches Amazon Prime Bike…then Unlaunches it: As I said in a tweet, I suspect there’s way more to this story than Amazon is letting on. And if nothing else, they just learned there’s a @#$#-ton of interest for such a thing (even if Walmart already sells the exact same bike for $500).

7) Polar adds HRV Export Option to Site: This was a week or two ago, but it’s definitely worth noting. Polar added this from their Polar Flow website. Cool stuff.

Sports Tech Device Firmware Updates This Week:

Each week I quickly highlight some of the new firmware, app, software, and website service updates that I see go out. If you’re a sports technology company and release an update – shoot me a quick note (just one-liners are perfect, or Tweet it at me is even better) and I’ll make mention of it here. If I don’t know about it, I won’t be able to post about it. Sound good?  Oh – and if you want to get a head start on things, this page is a great resource for watching Garmin, Wahoo, Polar, and a few other firmware updates.

Garmin Forerunner 245/Music BETA Firmware update: This adds new track mode, plus new recovery time.

Garmin Forerunner 945 BETA Firmware Update: This adds the new track mode, plus daily suggested workouts, and the new recovery time. Also adds Grit/Flow for MTB as well as Bouldering/Indoor Climb profiles.

Garmin Fenix 6 Series BETA Firmware Update: Same as FR945, plus new breathwork profiles (it already had Bouldering/Indoor Climb), and a bunch of other line items.

Garmin MARQ Series BETA Firmware Update: Same as Fenix 6.

Garmin Fenix 5 Series Firmware Update: Just bug fixes.

With that –thanks for reading!

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23 Comments

  1. Mark

    Hey
    Any word from garmin on when they will add the sleep widget on 745 again ?

    Bests

  2. Steve

    I’ve lost track, does the FR945 still have feature parity with the Fenix 6 Pro? Time for a new watch in the near future…

  3. Edwin Aerts

    Hello

    Does Garmin have plans to introduce ECG on their sport watches?
    Thanks for answering.

    Ed

  4. Brad

    Something planned about Abbot’s new “Libre Sense Glucose Sport Biosensor” ?

    link to supersapiens.com

    • Dan G

      Interesting, thats Abbott’s “Freestyle Libre” blood glucose sensor (used by some type 1 diabetics) but rebranded for sports use. Not sure I fancy having a ‘thin filament’ inserted through my skin.

      On their medical devices, Abbott make the following disclaimer: “A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels” — make of that what you will

      More about them here link to diabetes.org.uk

    • Yeah, I’ve been talking with them for a few months. They’re working to get me to try it, there’s just a lot of paperwork and logistics involved.

    • Stuart

      Actually, the Libre system is fantastic. If you’ve got diabetes, that is, I can’t see it having an application otherwise. If your beta cells are working perfectly, don’t worry about it! There is a hack using various extra bits of tech and your mobile phone for displaying your current blood glucose on a Garmin but as Abbot doesn’t release the code for their system they haven’t (IME) been as accurate as using Abbot’s flash reader. As I have T1D and use the Libre system, a development to get live blood glucose readings on a Garmin would be an immediate purchase for me!

    • Lahrs

      Hi Stuart,

      I’m using Dexcom G6, Android phone running xDrip and a Connect IQ data field for displaying CGMS data on a Garmin watch and head unit. It is truly amazing! Agree with you, if this could be achieved without the need for phone and third party apps, would be an easy sale to people like us! There is an ANT+ CGMS profile, but don’t know of any tech that makes use of it. DCR reported on a company waaaay back in 2014 that would offer ANT+ functionality, but nothing has come to market and it would rely on Garmin etc implementing the profile on their side. link to dcrainmaker.com

      Have often wondered if CGMS would be of a sporting advantage for ‘normal’ people. I tend to agree with your assessment if an athlete was following an optimised nutrition plan, 80g of carbs/hr or what have you. But could see it being an early warning system to an impeding ‘bonk’ if more food is not consumed or intensity reduced. Obviously using the CGMS data for insulin adjustment would not be applicable.

      Really, why not have blood sugar level data to go along with HR, power, SpO2 etc… other than the reality it requires a small sensor inserted under the skin to read levels. :) Regardless, looking forward to seeing a DCR style review on the system, if Ray is able to get his hands on it.

      Sorry for the slight off topic everyone. Cheers.

    • frank1e

      Love to see this Ray. T1 here using Freestyle Libre > Garmin CIQ on my head unit. Probably always going to be niche for non-T1 but for me a little more important :-) Garmin watch and Apple Watch integration also could do with work but has implementations already.

      Good write up here on this and some other Abbott developments https://www.diabettech.com

  5. Jeffrey F.

    Regarding the Polar interwebs reference, have you noticed that GPX exports from Polar Flow have been screwed up for the last few months, with timestamps that inexplicably present local wall-clock time as GMT. (E.g. 5am in a GMT+5 timezone should have the time 00:00:00Z, but in the GPX file it’s 05:00:00Z).

    Considering that the only way to get your ride data off a Polar device is via their website and that export, this is a crippling error.

    I reported it to them. It took 28 days for them to even respond. Their response “yeah, we know. We’ll consider this ticket closed now”. ?

    • Hmm, I primarily (exclusively I guess), use the TCX export for data. Out of curiosity, why use GPX over TCX?

    • Jeffrey F.

      Polar provides three kinds of export (GPX, TCX, and CSV), but no one of them has all the data. Cadence data, for example, is, inexplicably, only in the CSV. So I have to combine the files, and I already have plenty of tools for working with GPX.

      (When the GPX bug started a couple of months ago, it never occurred to me that it might not have also happened with the TCX file, so I didn’t check it.)

      I’m a programmer so it’s easy enough for me to convert TCX to GPX, just as it’s easy enough for me to shift the times by the requisite number of hours, but these options are not as easily-available to most cyclists.

      (And seriously, 28 days for a response? It’s par for their course: a few years ago I did an 18-hour/408km ride, and their system couldn’t handle it… the sync to their server always crashed. My data was in Polar prison. It took more than a month to get even an initial response, and when it came, it was the same “we’ll work on fixing this some day” and that was it. It turns out, though, that if I was happy to abandon the data and just use the unit to record further rides, eventually the memory would fill and older data would be automatically deleted, and so once that long ride was deleted, the unit could sync again. )

  6. Lachlan Brown

    Measuring arterial oxygen saturation at the wrist is always going to be problematic since the wrist is just not that pulsatile compared to the usual sites for pulse oximetry measurement (a digit or an earlobe being the most common). Therefore the number coming from a wrist sensor is going to lie somewhere between arterial and venous oxygen saturation which will be a few percentage points lower than a true arterial oxygen saturation.

  7. Andrew

    Polar also added New power zones for cyclists
    link to support.polar.com
    and Training session HRV data downloadable.
    link to support.polar.com

  8. Florian

    Does anybody else have trouble with a Garmin Edge (530 in my case) after the 6.20 Update? Mine won’t connect to anything at all any more, not even USB-cable to Garmin Express.
    Garmin support wasn’t really helpful, other than asking for a lot of info in an email and saying engineers will look into this.

  9. Florian

    I did chat with them. The US support (contacted them first because it was midnight here in Austria) would have exchanged the unit right away. Unfortunately only for customers in US/Canada. Chatted with local Austrian support (I think they are based in Germany) and they asked a multitude of (useless) questions and followed that up with an email asking for a lot more info (stuff like which Garmin Express version etc.). Since replying to that email I haven’t heard back.

    Wonder how long it will take them to sort this out …