Two years and two weeks. That’s how long it’s been since Tacx first announced the NEO Bike Smart. And in my mind, I keep thinking that by now I should be calling this the NEO Bike 2. And in some respects, there’s actually a lot of truth to that. When it was first shown in 2017, it was modeled after a Tacx NEO (1) trainer. But going on two years now, and we’ve seen last year’s release of the Tacx NEO 2, and this year the Tacx NEO 2T. Thankfully, the NEO Bike is more akin to the NEO 2T; in fact, the NEO 2T is designed after the bike.
But we’re getting ahead of ourselves. While Tacx may have shown their cards a bit early in the development cycle, the reality is that all companies have elongated development release timeframes. Wahoo has been working on their bike just as long as Tacx, but simply weren’t public about it. The same goes for Stages. So ultimately these are all new bikes with new components, it’s just you happened to hear about it well before the Tacx bun came out of the oven.
Lastly, in the case of the NEO Smart bike, I have a media loaner. Well, technically I’ve had five different media loaners since this past spring, various minor iterations and such. The one I have now has been the same unit since June, with only firmware updates since then. Once I’m done with it here in the next few weeks (after some comparisons to other bikes) I’ll return it back to Tacx and figure out how to con ‘The Accountant’ into getting my own for the DCR Cave.
As always, if you find this review useful, hit up the links at the bottom of the site, especially in this case, as they help convince The Accountant/ The Girl/ The Maker Family COO, that such purchases aren’t totally crazy.
Unboxing & Setup:
One of the more unique aspects of the Tacx NEO Bike is actually the box. No, it’s not the exterior, but rather the fact that Tacx has made it all fit the same dimensions as a normal bike box (121cm x 29.5cm x 80cm). That’s notable for a lot of reasons, but mostly ones around shipping.
By keeping to these dimensions, Tacx is able to avoid having to deal with being classified as ‘freight’, or with more unique custom carriers (such as how the Wattbike Atom is). The entire weight comes in at 50kg/110lbs.
In any case, here’s what that box looks like. More or less the same styling as existing Tacx products, though, you’ll notice the little ‘A Garmin Company’ detail under the Tacx logo now.
In a funny twist of things, the blue box actually held up shipments for everyone. Fun tidbit for you: Tacx actually shipped containers of bikes to Garmin’s Olathe distribution centers in the white boxes, and then Garmin re-boxed them last week into the final boxes. So in my case, I had a non-final white box initially for unboxing, and then Tacx shipped me an empty final box for the photos above. Like receiving coals in your stocking on Christmas morning.
In any event, once you crack it open, here’s what’s inside:
For each of the numerous times I’ve assembled/unboxed a Tacx NEO Bike, I averaged about 30 minutes all-in, including taking photos and video. My guess is it’ll take you about the same amount of time to assemble. None of it is hard, it’s just following the instructions.
I’d classify the parts into two piles: The big parts, and the small parts. Here’s the big parts, which include the main frame, two sets of legs, seat, fan, and handlebars:
And then if you take those two blue boxes and unpack them, you’ve got all the small parts. Here’s the first blue box:
Above you’ll find the contents of the first box: Manuals, tools, handles (the things in blue wrappers), bolts, power supply, crank length pods, and the tablet holder. Here’s a mini-gallery of those parts with a closer up view:
Whereas below you’ll find the contents of the second blue box, which includes a Tacx NEO BIKE water bottle, the water bottle cage, a towel, and a bike sweat protector thingy you won’t ever use:
Next, let’s assemble the whole thing. This will take less time than getting all the parts out of the box. You’ll start by putting on the front leg with two bolts and the included wrench:
Then you’ll flip the thing up on its nose and do the back legs:
Next the manual has you attach your pedals. You’re going to use these little pods that allow you to specify one of three crank lengths depending on orientation: 170mm, 172.5mm, and 175mm:
They go into the backside of the crank arm, and then you apply a little plate to the front side and thread your pedal through like normal. Don’t worry, we’re gonna chat more about this a bit later.
Next, grab your seat and slide it onto the bike:
Then, you’re gonna have two bolts of sorts which you place one on the seat forward/back rail, and one up front. They essentially are used to tighten the forward/back component. You twist them upwards and it locks things in place, and twist them downwards and it loosens it to slide the seat foward/back. Below at left is the rear seat post, and at right is the front handlebar holder.
Now’s a good time to mention that out of the box there are no adjustment handles on the unit. Those are the wrapped blue things that you see below:
Instead, you can use the larger hex wrench to adjust the different components, such as seat post height below:
Or, you can remove the bolts and instead install the handles for easier adjustability on the fly, which is what I did.
Moving forward to the front, we’ll slide on the handlebar attachment:
Then we’ll add in the dual fan & tablet piece, it slides on and bolts in place with four screws:
You don’t have to add the fans if you don’t want to. You can just use the base tablet holder instead:
Next, go ahead and plug in the fans and display cord. One of my semi-big complaints is that these cables are too long, so they dangle around and take away from the $3,200 motif that is this bike. Walmart bikes for $199 have better cabling routing/management than this (and mind you, I have the same complaint about the Wahoo Bike). There’s no excuse for it here, though there is a barely acceptable reason on the Wahoo bike as they allow you to adjust the handlebars, so they need the extra length.
Then go ahead and attach the little rubber clip that holds the tablet in place. It’s adjustable and is surprisingly secure. I’ve had no issues using my tablet with it.
Finally, go ahead and remove the display sticker:
With that, you’re done.
The Basics:
Now that we’ve got things all in one cohesive piece, let’s run through it all from back to front. I find that’s the easiest way to approach these bikes. So, the furthest point towards the back is likely going to be the power supply:
For those keeping score at home, it’s actually a very slightly different power supply than the NEO trainers. So if you happen to have two, while they look similar – the NEO bike one has a bit more power to it.
Now – you don’t actually need to plug it in at all. However, by plugging it in you’ll get downhill drive (where it essentially spins the flywheel forward to simulate going down a hill), as well as you’ll get always-on power for the two USB ports. So I’d recommend leaving it plugged in, so that your iPad or whatever is always nice and charged. But if you don’t plug it in, then the power from your pedaling will still power everything up just fine.
Next, you’ll find the crankset, and in particular the creatively engineered crank-length adjustment system, which allows you to flip the pod inside to go from 170mm to 172.5mm to 175mm depending on the orientation.
Now, compare that to the Wahoo KICKR bike crank arm below, which has a bear-paw looking system with individual crank lengths from 165mm/167.5mm/170mm/172.5mm/175mm:
I point this out, not to say one is better than the other. In fact, it’s a bit of a ‘pick your poison’ scenario. With the Wahoo setup you get function over form (meaning, it mostly looks hideous). Whereas with the Tacx setup it looks clean, but is a pain in the ass to get everything perfectly aligned initially, especially with the pod-caps that go on the other side of the crank arm (more on that later on). So again, you can choose beauty or functionality – not both.
I suppose I’m likely a bit unusual compared to most in that I’ve swapped the pedals on this bike countless times for testing, so I’ve had to deal with that finicky-ness. Whereas most normal people would do it once and be done forever.
Just to the inside of the entire crank arm situation are lights that illuminate under the trainer based on power output. The more you throw down, the redder the lights get:
These same lights are also on the inside of the flywheel too. Also, note that the less than bad-ass looking sticker is now being applied to the other side after I pointed out that it looked fugly there.
The below-frame lighting mirrors the same functionality as the Tacx NEO 1/2 trainers (in terms of overall lighting, the flywheel light is new to the bike). Realistically it’s unlikely you’ll be training power zones by looking at the light show below your crotch, but hey, it does make you look bad ass. The underside lighting functionality on the Tacx Bike isn’t configurable by apps at this point (nor has it been since the NEO trainer days). Though, I could see some potentially fun integration options there for certain apps (akin to what Philips Hue lighting does).
Next, let’s talk adjustability. The Tacx bike can be adjusted in the following areas:
– Saddle tilt angle (standard saddle rails, but also secondary tilt adjustment)
– Saddle forward/back movement on marked slider
– Saddle height up/down movement on marked slider
– Handlebars/display height up/down movement on marked slider
– Handlebars/display forward/back movement on marked slider
As you likely gathered by the above, each one of these includes a marked ruler with specific numbers that you can memorize or write on a random sticky note.
However, there are two ways you can set up your bike in terms of adjusting all those things I noted above. You can choose to:
A) Set it up with handles (included) to make on the fly tweaks
B) Set it up with no handles using the bolts that require a beefy hex wrench (included)
Having the handles is ideal when you have multiple people using it, or are too lazy, like myself, to get the positioning right the first time, and keep tweaking it until it’s right.
Whereas the bolts are better if you enjoy giving the middle finger to anyone who wants to even think about touching your bike’s setup and configuration. Thou shall not dork with my bike fit!
That said, I’d argue on my list of ‘annoyances’, I’d put the handles pretty far up there. It’s mostly a horrible design that requires you to pull the handle out and then rotate to tighten/loosen. That piece is fine, what’s annoying is that it only ‘snaps/locks’ back into a few spots on the rotational clock if you will. So this means that the handles are usually sticking out at odd angles, or otherwise don’t look clean.
It’s not the end of the world, but it’s just annoying for a $3,200 bike. Again, other companies have annoyances too – you’ll see those in my review. You’ll also see me being more and more critical of things like this because of the cost factor. It’s one thing to be annoyed at something on a $500 product, but $3,200 is a different ballpark.
Finally, when it comes to the fit side of things I will point out that those with larger thighs might run into a scenario where your thighs touch the seat post frame casing (so, across from the water bottle holder):
This is a bit of a thicker section that, depending on how far back your saddle is, may result in some light touching. I’ve found a specific position that doesn’t touch, but I did have a position at one point earlier this summer that did touch. Again, I’m also the height of the Space Needle and can only presume it’s my Wattage Bazooka-alike legs causing that. Normal humans probably don’t have this issue. Here’s a quick video showing it while pedaling:
I’ve got no doubt that I could probably find a slightly different position that might not touch, but I suspect this will still be an issue for some. With all the non-moving things covered, let’s get on and start dorking with stuff.
Shifting & Riding:
Up towards the front of the unit we’ve got the entire display console bit. First, there’s a small tray for stashing any goods you want. Phones, earbuds, M&M’s, EPO, etc… Whatever you need space for, it maybe will fit.
The tray is in fact a rubber insert, so if you spill gels in there, it’s easy to clean:
Behind that is the display itself. This has two modes. When an app isn’t controlling the trainer, it’ll show all your stats, including your gearing:
Meanwhile, when an app takes over controlling the trainer it’ll just show your gearing, and depending on the app it may also show heart rate. It gets your heart rate by pairing to your HR strap automatically via ANT+:
Which takes us to shifting. On the handlebars you’ve got two blue shift buttons on each side, plus an incline button on the inside of each side (incline on one, decline on the other), plus brakes on both sides.
Here’s the inside, where you can see the blue incline/decline button:
The shift buttons don’t make any feel themselves, however, the bike will replicate the feel of the shift internally. The way it does this is to briefly stutter the electromagnetic motor for a few milliseconds, which crazy-realistically replicates the outside ride feel when you shift your bike and for the briefest of split-second there’s a slight bump in the drivetrain pressure. It’s super cool and is a huge deal compared to riding a bike without such an effect.
When you shift, you’ll also see your gearing displayed on the small display in front of you. Note the difference between the two showing the cassette in the back shifted from the 12 to 14:
At this point, gearing is not displayed on Zwift or any other app to my knowledge (as it is on the Wattbike Atom, though that lacks a display).
The act of shifting is instant with zero lag whatsoever. When you shift, you better be ready for it. Meanwhile, if you’re not in an app you can use the incline/decline buttons on the inside of the handlebars to increment the virtual gradient in 0.5% increments. This isn’t changing the position of the bike like the KICKR CLIMB, but rather, is just incrementing the otherwise flat road that you’re riding along without any apps connected. You can see the incline shown above (1.0% and 0.0%).
From a gearing perspective, you’ll configure that to whatever cassettes & chainrings configuration you want via the Tacx Utility app. This is a less glamorous but completely functional version of what Wahoo has done with their KICKR Bike configuration app functionality, and allows you to specify things like the number of chainrings you want in a ‘virtual gearing’, as well as the exact chainring and cassette specifications:
The difference here between Tacx and Wahoo is more around shifting itself, whereby Wahoo can replicate SRAM eTAP, Shimano Di2, and Campagnolo. Tacx at this point cannot (though, certainly could via a firmware update if Tacx were to decide to). Ultimately, the gearing selecting you choose will impact how well you climb and such on various apps.
You should also update your weight while you’re in the app as well, as it’ll ensure the correct road feel.
The app is also where you can configure the default fan strength. For some reason they leave it on the middle setting, which has about as much fan strength as a butterfly flapping its wings towards your face. So I’d recommend changing that to ‘High’. While you’re here you can also tweak the power display averaging shown.
As for the fans, it’s probably not going to replace your main fan, but isn’t horrible when set for ‘High’.
You can adjust the position of the fans to get the angles just right as well:
Before we go onto brakes and such, let’s take a brief moment to talk triathlon/TT/aerobars. In short, there aren’t a ton of good options here for a fully integrated setup, whereas there are fine options for just clip-ons. The unit uses a standard handlebar, so any sort of clip-on system will work, and there’s space in that region of the handlebars to do so. Where you run into issues though is the bars extending towards the front display. You’ll need to either ensure your aerobar spacing/fit is wide enough to account for that, or that it’s short enough that it doesn’t hit the front display. All of which might be slightly awkward. Still, as an update to this post I’ll try and add some of my RedShift aerobars to the setup and see if it works. Note that Tacx doesn’t sell any accessory integration bits, so you wouldn’t get shifting or brakes from said aerobars.
As for brakes, these will stop the flywheel when pulled. You’ll have to give them a fair bit of force to get things to stop, but they do indeed stop. And if you try and pedal against it, you can do that too – but it’ll spike the wattage up (as it would outside, to a point anyway). However, there’s no connection with Zwift or other apps here. So your avatar in Zwift will continue to do as it does, as it doesn’t have awareness of braking.
So what about ride feel? Well, it feels like a Tacx NEO series. Because, it is. Technically the NEO 2T is built atop the NEO Bike unit. So the two units are virtually identical. And in fact, that’s something I noticed when it came to things like responsiveness, but also accuracy too. Like I always say though, when it comes to ride feel I can’t easily separate the reality of staring at a wall from outdoor riding. Inside is still gonna be inside. Still, you’re looking at bits like inertia and how it feels when you roll into a sprint and how it reacts.
And again, it feels just like a NEO. Which is to say it’s pretty darn good. Though, having toyed side by side with a KICKR18, I’d give that a slight edge for road feel in this case. Note however that the KICKR Bike is *not* built atop the KICKR18 internals, but a new electromagnetic system almost identical to that of the Tacx NEO series. Of course, the two companies can reach different levels of road feel, and I’ll be putting those to the test side by side in an upcoming shootout.
And how about the noise? About the same as a microwave. In fact, the fans on the NEO Bike itself are louder than the underlying bike. To demonstrate this, check out the following quick video I made. This is totally shown on the on-camera microphone, about 2-3 meters away, in the concrete echo-chamber that is the DCR Cave.
Lastly, I didn’t mention it in complete detail earlier, but there are two USB ports on the underside of the M&M holder:
These are both capable of 2 AMP’s, so enough to keep an iPad or such charged. Also, you can use your smartphone to update the firmware on the bike as well.
Now, to wrap up this section I’ve got a quick little summary of things I do and don’t like about the bike. I hesitate to call this a pros and cons list, though that’s more or less what it is. I’m sticking it here in the middle of the review so people that just skip to the end without reading will miss it (and thus hopefully read the whole review to make an informed decision – nuance matters on products like these). I’ll ignore any accuracy likes/dislikes in this section and keep it more on practical things. Basically, this is more of a list of likes/dislikes than pros/cons:
Things I like:
– The bike feels solid and stable
– Responsiveness is instant, and powerful
– The gearing display is awesome, works for any app since it’s not app dependent
– There’s a place to stick your phones/devices/Haribo
– There’s two USB ports and both can power 2.4A (so an iPad can charge)
– Downhill drive is cool on downhills (just like past Tacx products)
– Road feel is cool on things like cobbles (more on that Tacx NEO series function in my older post here)
– There are brake levers, maybe someday Zwift will use them
Things I dislike:
– The loose wiring upfront doesn’t look classy/price-appropriate
– Installing pedals is somewhat clumsy
– The shifters don’t feel like a real bike, buttons that don’t audibly click
– The adjustment handles are clunky to deal with
– The width of the seat post can rub depending if you have thunder thighs and specific positioning
– Only one water bottle cage/position
You’ll see the same list formatting on all my indoor bike reviews, including the next indoor bike review which will be the Wahoo KICKR Bike – likely later this week or early next week. With that, let’s dig into the app aspects.
Apps Compatibility:
The Tacx Bike follows most of the industry norms as you’d expect from most trainers these days. As you probably know, apps like Zwift, TrainerRoad, SufferFest, Rouvy, FulGaz, Kinomap and many more all support most of these industry standards, making it easy to use whatever app you’d like. If trainers or apps don’t support these standards, then it makes it far more difficult for you as the end user. And while I used the term ‘most’, the reality is that the leftover bits not yet following the industry standards (Bluetooth Smart FTMS) are handled by most apps supporting Tacx’s own Bluetooth Smart protocols anyways.
The Tacx Bike transmits data on both ANT+ & Bluetooth Smart as well, allowing interactive resistance control across both ANT+ & Bluetooth Smart. By applying resistance control, apps can simulate climbs as well as set specific wattage targets.
To be specific, the Tacx Bike supports the following protocol transmission standards:
ANT+ FE-C Control: This is for controlling the trainer via ANT+ from apps and head units. Read tons about it here.
ANT+ Power Meter Profile: This broadcasts as a standard ANT+ power meter, with speed soon to be baked in as well.
ANT+ Cycling Dynamics (Limited): This is within the ANT+ Power Meter profile above, but includes some extended cycling dynamics metrics. Note: This feature is coming in October, and is currently being trialed on the Tacx NEO 2T firmware prior to being released on the Tacx NEO bike in October 2019. Once released, it’ll be a slightly reduced set of features compared to Vector pedals, since it can’t measure platform center offset (PCO).
ANT+ Speed/Cadence Profile: This broadcasts the speed and cadence portions as a standard ANT+ speed/cadence sensor. This is handy for those that have devices/apps that may not support power meters, but still get some basic cycling data.
Bluetooth Smart Tacx Trainer Control: This is Tacx’s private method of controlling the trainer. At this point it does NOT yet support FTMS, but that switch-over is planned, according to the company. Most apps support this Tacx method, so it’s not a huge deal at this point in time. The main reason they haven’t switched yet is that the FTMS standard doesn’t support a way to configure the rider’s weight, which is important for correctly applying the ride feel.
Bluetooth Smart Power Meter Profile: This broadcasts as a standard BLE power meter with speed soon to be baked in as well.
Bluetooth Smart Speed/Cadence Profile: Same as the ANT+ variant above.
Both Tacx and Elite lead the way when it comes to protocol standards support, with Elite having a slight edge over Tacx due to supporting FTMS already on their trainers. All companies these days transmit cadence within their trainers too, though on most other units this is a bit of an estimation. With the Tacx Bike (and the Tacx NEO 2/2T), this is actually measured though each time your leg passes by the frame of the bike, uses magnets to detect the crank arm.
Baked in cadence data is handy if you’re connecting to Zwift on an Apple TV, due to Apple TV’s two concurrent Bluetooth Smart sensor limitation (plus the Apple TV remote). While you can use the Zwift mobile companion app for additional sensors, I find that can be sometimes a bit flaky.
It’s these same standards that also allow you to connect via head units too. For example the Wahoo ELEMNT/BOLT as well as Garmin Edge series support ANT+ FE-C for trainer control, so you can re-ride outdoor rides straight from your bike head unit to your trainer. For example, for my accuracy testing section, I recorded the data on a Garmin Edge 530 & Edge 830 as well as the trainer apps. From there I’m able to save the file and upload it to whatever platform I like.
In addition to baseline power and cadence, the NEO Smart Bike also includes both left/right balance as well, which you can see on head units as well as in recorded data files:
For me, in my testing, I used Zwift and TrainerRoad as my two main apps (which are the two main apps I use personally). In the case of Zwift, I used it in regular riding mode (non-workout mode, aka SIM mode), whereas in the case of TrainerRoad I used it in a structured workout mode. I dig into the nuances of these both within the power accuracy section.
Here’s an example of Zwift paired on an Apple TV, you can see it shows the sensors as a controllable trainer, a regular power meter, and a cadence sensor:
And here in TrainerRoad using Bluetooth Smart on an iPad:
What you may notice though is that the calibration option is actually present. In reality, if you try using it, it’ll fail. This is by design, the NEO Bike doesn’t require any calibration (nor does it support it).
Now remember from above, where things get a bit different than other trainers is what happens when you have an app connect to it, in which case the display will go to a reduced metric mode.
This is mostly fine, but there’s some room for all companies to perhaps standardize on gearing display and give the option for the user to display it on the screen. For example on the Wattbike Atom, you’ll get this gearing display in Zwift at left (depending on how you connect it). Now, of course, the Tacx Bike has the gearing display down below, whereas the Wattbike Atom doesn’t have any display at all. Still, I feel like this should definitely be a user-configurable option, and something Zwift and trainer companies need to come together on to standardize. The ball on this one is mostly in Zwift’s court, but it should also be applicable to any 3rd party app – including ones like Rouvy, FulGaz, and others (FulGaz just added it for the Wahoo bike for example).
Next, the Tacx Bike can simulate/replicate the feel of the roads as you ride them in the game. Cobblestones will feel like riding on cobblestones. Planks on a boardwalk will feel just like an actual boardwalk. It really is fascinating – and has been a draw for the Neo series since it came out a few years back. You’ll feel the same here as well on the Tacx Bike, and you can also test out this feature whenever you want via the Tacx Utility app:
Now, there’s not a ton of training benefit here, per se. But that’s true of many things we do on trainers indoors. If it was all about training benefit we’d just be riding in ERG mode every day on perfectly structured workouts. Instead, we have a wide variety of apps that by and large are designed to keep us entertained. And this feature simply adds to that entertainment factor. And I’ve always liked it. It’s fun to have the feeling of the road kick in on certain sections of Zwift. Just like when you go from clean pavement to something dirty, there’s a realism factor there. No other trainer offers that today.
Next the Tacx Bike has downhill drive simulation, which means that as you go downhill the flywheel will forward spin the rear ‘wheel’ (cassette and flywheel since there is no wheel). This means that the bike will simulate the inertia of going downhill. This is yet another little touch that makes things feel more realistic than they are. However, this seems to be hit or miss for me on the NEO Bike. I’m not sure if it’s a Zwift issue or a Tacx Bike issue, either way, it’s not consistently turning on. I expect this will be a minor tweak via software update.
Power Accuracy Analysis:
As usual, I put the bike up against a number of power meters to see how well it handled everything from resistance control accuracy, to speed of change, to any other weird quirks along the way. In the case of indoor bikes it’s a bit more tricky to have 2-3 other power meters, since you typically can’t swap out the crankset or rear hubs. So you have to rely upon other power meter pedals.
No problems, I’ve got plenty of those. I’ve set up the bike in three different configurations over the past many months:
Config 1: With PowerTap P2 pedals
Config 2: With Favero Assioma pedals
Config 3: With Garmin Vector 3 pedals
I’ve not seen any difference with those different pedals, however, I will give a word of caution. In fact, I’m going to bold this caution to other people doing reviews (or, if you read other reviews of the Tacx bike). Installing regular or power meter pedals on the Tacx bike is easy physically. However, for those odd ducks like me installing power meter pedals on the Tacx bike, ensuring the pedals are absolutely perfectly aligned for power meter testing/comparison is tricky. Trust me, I’ve screwed it up more times than I can count on this bike.
The reason is that you’ve got to ever so perfectly and carefully ensure that the small removeable inset plate that faces the pedals is completely flush with the rest of the crank arm. Perfectly flush, even a 1mm offset will impact your power meter pedals. Also, you need to ensure that it’s very strongly tightened so there is no play whatsoever in either the pedal to crank, or crank to inset plate. As you tighten the pod/washer combo will often become non-aligned – especially at the last second as you do the final turn or two of the wrench.
Any play or offset will result in inaccurate data from your power meter pedals (the Tacx bike itself will remain totally accurate no matter how you screw up pedal installation). How inaccurate you ask? Here’s a data set example of improperly installed power meter pedals:
And in fact, there may still be a bit of a settling period for power meter pedals on the Tacx bike, such as this – seen over the course of a first install ride below. It takes till about the half-way point to really settle in and lock. This isn’t actually that unusual for power meters in general, and again, has nothing to do with the Tacx bike accuracy.
The tell-tale sign that I’ve screwed it up over and over again is when there’s a weird semi-variable offset (either above or below the actual wattage). Every time I’ve had this happen I’ve realized it wasn’t perfect. However, it took a while to understand just how perfectly flush it needs to be. And again, this does *not* impact the actual accuracy of the Tacx NEO Bike, but rather of your power meter pedals (any of them), which are not designed to deal with incorrect installation.
You’ll also see that the small washer I’m holding is deformed, from tightening the pedals to the spec for power meter pedals.
This has no impact on normal usage, but if you put power meter pedals on there, there’s a bit of flux otherwise, which will cause inaccuracies in your power meter pedals (but have no impact on the Tacx bike/accuracy). Tacx says they’re going to address this washer with a stronger one that won’t bend. That’s an easy part that can be sent out to those impacted via a single envelope and a stamp or two.
In any case – with that caveat out of the way, I was looking to see how it reacted in two core apps: Zwift and TrainerRoad (Bluetooth Smart on Apple TV and iPad). The actual apps don’t typically much matter, but rather the use cases are different. In Zwift you get variability by having the road incline change and by being able to instantly sprint. This reaction time and accuracy are both tested here. Whereas in TrainerRoad I’m looking at its ability to hold a specific wattage very precisely, and to then change wattages instantly in a repeatable way. There’s no better test of that than 30×30 repeats (30-seconds at a high resistance, followed by 30-seconds at an easy resistance).
First, let’s start with a Zwift ride, this of the Titans Groove loop from the deserts. I’ve converted over to using this route this past summer for trainer/bike testing, because it’s so demanding on trainers in terms of responsiveness. While the early desert portion is flat, the hills and climbs up into the Titans Grove piece are relentlessly changing gradients, which means you not only test how fast a trainer/bike can respond to that, but also how effective indoor bike gear shifting is. Here’s that data set:
In the above case, that data set is with a PowerTap P2 pedal set (dual-sided). As you can see, it’s pretty darn perfect. There’s one blip at 40:30 when for whatever reason the P2 pedals momentarily lost connectivity to the Edge for a second, but that’s got nothing to do with the Tacx bike.
Let’s go ahead and look at the first sprint I did in more detail:
This is on the flats in Zwift’s Watopia desert, and you can see the tracking is super close. A bit of a 1-second difference as I come back out of the sprint, but that’s pretty normal anytime we’re talking multiple power meters transmitting and recording data to/from different sources and destinations. It’s simply a timing thing.
Let’s fast forward a bit to the rolling section a bit, and you can see it’s super close. There’s some slight differences in the valley’s and peaks of each acceleration, and I’m 99% confident that’s due to the flexible washer I noted above. With that tiny bit of flex it’s throwing off the pedals slightly as I press into the crank arm. The degree of that gap seems to vary on the luck of the install. We’re only talking a couple watts here, but from a comparison standpoint it’s clearly visible.
This is the first of two areas where companies need to focus less on automated testing and more on human testing. An automated test rig won’t likely catch this because the machine is applying extremely even and locked forces the entire time, versus my legs variability in power and acceleration. It’s why I haven’t bought/built an automation test rig. Still, the difference is small above.
Skipping ahead to the last sprint of this ride, you see that momentary purple dropout I mentioned earlier. So just ignore that, the Tacx bike data is clean throughout this and very similar/close to the PowerTap P2 pedals.
It’s notable that we don’t see any loss of power accuracy coming off the sprint. There are often cases in trainers these days where coming off a hard sprint it overshoots and takes time to catch back up again, as if the trainer lost its breath and needs a moment. That doesn’t happen here.
Next, just to throw the Zwift way-back machine on here – here’s a set from earlier this summer, this one a Zwift ERG workout. I don’t tend to do my ERG workouts in Zwift, but use TrainerRoad instead. So this is a rarity that I figured I’d include for fun. Full data set here:
The exact name of this workout is ‘Jon’s Mix’, and is something I occasionally use for Zwift workout mode testing. From an accuracy standpoint, there’s no issues here, the two units are virtually identical across the board. Even when zoomed in (and again, two minor PowerTap P2 pedal connectivity drops here):
What you do see though is a bit of wobble. You’ll notice it most in the longer 10-minute sections here:
It’s just not holding that number steady. There is a difference between the two units within this section, likely because of this oscillation. Though if you drag your mouse across the data set in the Analyzer, the max difference is about 6w, or within spec for the 250w this is.
Now, let’s move away from Zwift and show you ERG mode on TrainerRoad. In this case a workout from this past Saturday. This TrainerRoad workout starts off with a flat chunk for each interval, and then increases in 2% steps every 60 seconds.
Once again, I was having connectivity issues with the P2 pedals – though that doesn’t keep you from seeing what’s going on here in the comparison data:
The actual accuracy itself is good, and the initial responsiveness in each set is normal/good as well. What is not good though is the overall ability for ERG mode to hold a given set point. It oscillates upwards of +/- 20w throughout the set, which is why you see this variation. It should be super firm and without much wobble.
(Minor note: Above you see the first two sets, and below is the third set. I had momentarily paused TrainerRoad to check a setting and it added a recording delay so the files didn’t line up properly for the third set, which is why I split it out below and show it without the delay.)
For example, on the third set you’ll see how it appears to slowly ramp up. In reality, those are steps, and we should absolutely be seeing the steps here.
I talked with Tacx about this and they agree it’s an issue. And is in fact the same issue as seen on the Tacx NEO 2T. The company says they’ve just about got it fixed on the Tacx NEO 2T trainer so that it doesn’t oscillate and hoped to ship that firmware update any moment now (maybe today, maybe tomorrow). After that they’ll circle back and get it applied to the NEO Bike as well.
Given it works just fine on the NEO2 (non-T), I expect they’ll sort this relatively quickly. They said the main issue was that the firmware ported from the NEO 2 didn’t expect the faster responsiveness/power of the NEO 2T/Bike, so it basically overcorrects constantly, which is what we see.
Speaking of that responsiveness, one final accuracy test for ya here, also on TrainerRoad, but the usual 30×30 workout test I do. There’s two ways to look at this. First is how quickly it responds to the commands of the application. So for that, we need to actually look at the overlay from TrainerRoad showing when it sent the command followed by when the NEO Bike achieved that level. Here’s the levels being sent:
From a responsiveness standpoint it seems to hit somewhere in the ballpark of the initial setpoint within 2-4 seconds. However, then the stability oscillations kick in. We don’t need to re-hash it, you can see it quite plainly above.
Looking at power accuracy though, there’s no issues here – it’s virtually spot on. Again, a few minor quibbles due to the washer, but otherwise good. Here’s that data set.
Oh wait, and for lack of anywhere else to stick it – I haven’t seen any cadence issues at all. This appears super solid, which makes sense given they’re magnetically measuring cadence. So there’s no real reason that won’t be perfect:
Ok, so, what’s the final scoop on accuracy?
Well, I think/suspect the power meter accuracy is actually quite good and solid – but it’s being slightly overshadowed by two issues that make it harder to see that. The first being the slightly flexible washer that troubles all the power meter pedals I’ve tried, due to the little bit of flex it gets, causing the slight variations we see. Sure, we’re only talking a couple of watts here – and again, it’s not the Tacx Bike accuracy that’s being impacted, it’s my comparison pedals.
The second though is a more real issue which is the ERG mode stability, for which we see this wobble in ERG mode (no matter the app). Tacx agrees and they hope to have it fixed very shortly with a firmware update. In that scenario, if that’s fixed relatively quickly, then I don’t believe there’s anything in the accuracy/responsiveness/stability realm that’s a problem.
Note: All of the charts in these accuracy sections were created using the DCR Analyzer tool. It allows you to compare power meters/trainers, heart rate, cadence, speed/pace, GPS tracks and plenty more. You can use it as well for your own gadget comparisons, more details here.)
Indoor Smart Bike Comparison:
In the coming weeks I’ll be doing a complete shoot-out between the Wahoo Bike, Tacx Bike, and Wattbike Atom. The three units you’re most likely to be comparing, and all three of which are now shipping or expected to ship in the coming weeks. This will include everything under the sun you can imagine, similar to my past power meter pedal shootout post.
Until then, here’s a blow by blow spec comparison between them – complete with some new data fields I’ve added into the trainer database to account for indoor bikes. I’ve also included the new Stages Bike in there, though that won’t ship till Q1 2020.
| Function/Feature | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 |
|---|
| Copyright DC Rainmaker - Updated November 23rd, 2023 @ 2:27 pm New Window |
| Price for trainer | $2899 | $2,599 | $3,199 | $3,499 |
| Trainer Type | Indoor Bike | Indoor Bike | Indoor Bike | Indoor Bike |
| Available today (for sale) | Yes | Yes | Yes | Yes |
| Availability regions | Global | UK/South Africa/Australia/Scandinavia/USA | Global | Limited Initially |
| Wired or Wireless data transmission/control | Wireless | Wireless | Wireless | Wireless |
| Power cord required | Yes | Yes | No | Yes |
| Flywheel weight | 50lbs | 9.28KG/20.4lbs | Simulated/Virtual 125KG | 13bs/5.9kgs |
Resistance | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Can electronically control resistance (i.e. 200w) | Yes | Yes | Yes | Yes |
| Includes motor to drive speed (simulate downhill) | No (but kinda) | No | Yes | Yes |
| Maximum wattage capability | 3,000w | 2,000w | 2,200w @ 40KPH | 2,200w @ 40KPH |
| Maximum simulated hill incline | | 25% | 25% | 20% (and -15% downhill) |
Features | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Ability to update unit firmware | Yes | Yes | Yes | Yes |
| Measures/Estimates Left/Right Power | Yes (actually measured independently) | Yes | Yes | No |
| Can directionally steer trainer (left/right) | Yes (with compatible apps) | No | YES (WITH COMPATIBLE APPS) | Yes (with compatible apps) |
| Can simulate road patterns/shaking (i.e. cobblestones) | No | No | Yes | No |
Motion | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Whole-bike physical gradient simulation | No | No | No | Yes |
| Can rock/tilt side to side (significantly) | No | No | No | No |
Accuracy | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Includes temperature compensation | Yes | Yes | N/A | Yes |
| Support rolldown procedure (for wheel based) | Cross-references power meter data | No | N/A | N/A |
| Supported accuracy level | +/- 1.5% | +/- 2% | +/- 1% | +/- 1% |
Trainer Control | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Allows 3rd party trainer control | Yes | Yes | Yes | Yes |
| Supports ANT+ FE-C (Trainer Control Standard) | Yes | Yes | Yes | Yes |
| Supports Bluetooth Smart FTMS (Trainer Control Standard) | YEs | Yes | Yes | Yes |
Data Broadcast | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Transmits power via ANT+ | YEs | Yes | Yes | Yes (added Sept 30th, 2020) |
| Transmits power via Bluetooth Smart | YEs | Yes | Yes | Yes |
| Supports Multiple Concurrent Bluetooth connections | | | No, just one | Yes, 3 Concurrent |
| Transmits cadence data | Yes | Yes | Yes | Yes |
Indoor Bike Features | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Shifting type | Buttons | Buttons | Button Based | Normal bike levers |
| Can customize shifting (Shimano/SRAM/Campagnolo) | Yes (not yet SRAM) | No | In future update | Yes (Shimano/SRAM/Campagnolo) |
| Can customize gearing | Yes | Mininimal | Yes | Yes (both cassette and chainrings) |
| Supported Crank Lengths | 165/170/172.5/175mm | 170mm | 170/172.5/175mm | 165/167.5/170/172.5/175mm |
| Display | No | No | Yes | Small display near top-tube |
| USB Ports | Two Ports (Fast Charging) | No | 2 USB Ports (2AMP) | 1 USB port |
Purchase | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Amazon | | | Link | |
| Backcountry.com | Link | | | Link |
| Competitive Cyclist | Link | | Link | Link |
| REI | | | | Link |
| Other | | | | Link |
DCRainmaker | Stages Bike (SB20) | Wattbike Atom V1 | Tacx NEO Bike Smart | Wahoo KICKR Bike V1 | | Review Link | Link | Link | Link | Link |
Oh, and before you ask why I haven’t included some products into the above – here’s the quick and dirty answers:
Peloton Bike: It’s not a ‘smart’ bike in the sense of the above, it doesn’t allow you to set a specific power level (it does tell you the current power level). Rumors are Peloton is working on such a bike, but nothing today.
SRM Bike: I just don’t see this as a competitor in this space. At $5,000, it’s mostly for various research purposes and is designed in that realm.
True Kinetix Bike: They’re planning on dropping me a test unit next week, so I’m looking forward to getting some hands-on time on that, and then understanding what the actual shipping/etc timeframes and current state of the unit looks like for others.
VirtuPro: It could also get escalated into the above chart, I’ve talked about it in the past. But I need clarity on when they’ll (actually) ship it with ANT+/BLE support, and realistic timelines to that. Else, it’s a proprietary solution that doesn’t really fit what the tables are designed for (the rest of the bikes here are compatible with all industry protocols).
Again, I’m more than happy to add products into the database. In general, my rule of thumb is I want hands-on time (or butts-on in this case), and I want some realistic level of clarity on delivery time frames.
Summary:
While the NEO Bike’s journey over the course of the last two years has been fairly public and rocky, the ultimate end product ended up rather polished in looks and functionality. Aspects like the display and related front-end functionality are a definite feature over competing units that don’t have that. When one steps off the exhibition show floor and into your living room for an hour ride and realizes you want to stash your phone connected to the USB charging port, these details become apparent. While other details are simply just more fun and cool – like the NEO bike lighting and road-feel on cobblestones.
Which doesn’t mean Tacx got it all right or perfect. In fact, I’ve outlined numerous things that aren’t perfect. Be it the cable lengths or ERG mode stability. Items like cable length or washer flexibility are minor for most people, whereas as ERG mode stability is a bigger issue. Luckily for Tacx however, every issue I’ve identified is either a software fix or an easy in-line manufacturing tweak (and even retrofit). New washers would fit easily in an envelope with spare room for M&M’s. Even new cabling would be trivial to get right-sized.
And I think we’ll likely see this across the board from companies as they go through growing pains on 1st gen smart indoor bike products. That kinda comes with the territory of buying a first gen unit – whether it’s Tacx, Wahoo, or Wattbike. We’ve seen Wattbike for example take these two years to optimize their product with a pile of minor tweaks that ultimately make for a markedly different unit than two years ago, and also sets the stages for their future products.
Still, for Tacx’s first go at things, it’s pretty darn good – and I suspect most folks would be pretty happy with it. And once they sort out the ERG mode stability via firmware update – it’s a very strong option that’s in the market now, and actively shipping to folks.
Found This Post Useful? Support The Site!
Hopefully you found this review/post useful. At the end of the day, I’m an athlete just like you looking for the most detail possible on a new purchase – so my review is written from the standpoint of how I used the device. The reviews generally take a lot of hours to put together, so it’s a fair bit of work (and labor of love). As you probably noticed by looking below, I also take time to answer all the questions posted in the comments – and there’s quite a bit of detail in there as well.
If you're shopping for the Tacx NEO Bike Smart or any other accessory items, please consider using the affiliate links below! As an Amazon Associate I earn from qualifying purchases. It doesn’t cost you anything extra, but your purchases help support this website a lot.
And finally, here’s a handy list of smart bike accessories that most folks getting a smart bike for the first time might not have already:
There's no better bang for your buck in getting Zwift (or FulGaz/etc) on your big screen TV than Apple TV - it's the primary way I Zwift. Even if you don't have a 4K TV, the 4K version has more powerful graphics than the base, worth the extra $30.
This is a super basic trainer mat, which is exactly what you'll see me use. All it does is stop sweat for getting places it shouldn't (it also helps with vibrations too).
I use Apple TV for Zwift the vast majority of the time, but also just for watching YouTube/Netflix/etc on the trainer. The Apple TV remote sucks though. This $8 case fixes that, it's a silicone strap that makes it easy to grab, but also has a strap to easily place on the edge of your handlebars. Boom! Note: Not compatible with 2021 Apple TV Edition.
I've got three of these $12 fans floating around the DCR Cave, and I frequently use them on rides. They work just fine. Sure, they're not as powerful as a Wahoo Headwind, but I could literally buy 20 of them for the same price.
Lasko High Velocity Pro-Performance Fan (U15617)
One of the most popular trainer fans out there, rivaling the Wahoo Headwind fan in strength but at a fraction of the price. It doesn't have smartphone/ANT+/Bluetooth integration, but it does have secondary outlets. I've been using it, and a similiar European version lately with great success (exact EU variant I use is automatically linked at left).
This desk is both a knock-off of the original KICKR Desk, but yet also better than it. First, it's got wheel locks (so the darn thing stays put), and second, it has two water bottle holders (also useful for putting other things like remotes). I've been using it as my main trainer desk for a long time now and love it. Cheaper is better apparently. Note: Branding varies by country, exact same desk.
This is by far the best value in trainer desks, at only $59, but with most of the features of the higher end features. It's got multi-tier tablet slots, water bottle holders, non-stick surface, adjustable height and more. I'm loving it!
And of course – you can always sign-up to be a DCR Supporter! That gets you an ad-free DCR, access to the DCR Quarantine Corner video series packed with behind the scenes tidbits...and it also makes you awesome. And being awesome is what it’s all about!
Thanks for reading! And as always, feel free to post comments or questions in the comments section below, I’ll be happy to try and answer them as quickly as possible. And lastly, if you felt this review was useful – I always appreciate feedback in the comments below. Thanks!
First :D
Not even contemplating this until they sort out their support around Neo 2 cadence issues! I’ve been ignored for over a week on a support ticket where I’ve shown the latest firmware broke cadence on my unit. I’ve been told they are working on metal crank extenders which I’ve demonstrated won’t work and all I get is the sound of silence. No emails, no calls, no tweets, nothing.
At least Wahoo were responsive and merrily swapped out trainers until you got a good one. I’m sick of these expensive toys not working as advertised or even being tested properly.
Hi Dave
Tacx support checked your email but they were waiting for a reply on some test. Tacx support replied for an investigation exchange on your trainer.Tacx will then fix your problem for you
I replied on numerous occasions to that email with results from the test, and from further tests I did showing the cadence sensor to be disabled on current firmware but working on the previous firmware. I also replied on several occasions chasing up a response to no avail. Perhaps your mail systems have issues as well as your trainers?
Unfortunately you don’t provide any direct method of contact, making this a wholly frustrating experience.
FWIW the Facebook forum is full of people on firmware 0.0.15 who are scared to update their trainers and will therefore never benefit from fixes and new features. This issue is much more widespread than you seem to believe, and that’s a result of your terrible support mechanisms which have led to a third party website (Tacxfaqx) being set up to provide baseline support to your customers. This is not a premium experience to match the premium trainer. It has taken me dragging this issue into the limelight to move this forwards which is very disappointing for an issue first raised in February this year.
Perhaps now you’ve finally engaged we can actually get this sorted for myself and the wider community of users also having the same issue.
Tacx support showing their normal level of ‘helpful’ support (blame the customer) – they’d have probably have been better off not replying in this thread – doesn’t make you feel quite so confident about spending $3,200 !
Hey Tacx, listen to your customers feedback. I am in the market for a indoor bike trainer and based on info like this I wont currently consider Tacx.
Hi, is or will there be an aero-bar possibility?
I know there’s long been discussions around having accessories there. Certainly, you can add clip-on bars, to the extent that they’ll fit around the display (meaning, might be a bit wider for some). But it’ll work fine. Just no electronics there.
Wahoo plans to offer tri bars sometime later this year, though those details are equally fuzzy.
The front end seems to wobble a fair bit when you were sprinting. Was this noticeable and how does it compare to the Wahoo. I’m now holding off making a decision until Ray does a side by side video
A tiny bit, it honestly depends on how much I remember to really crank down the handles. But it’s not something that’s really impacts anything – and moves about the same as a normal bike on a trainer would (less really). You can see in that video that’s including the iPad on there too, as well as fans. The fans have a bit more play to them, so I suspect that may be contributing to things. You can also remove the fans if you want.
The wahoo seems to wobble quite a bit in the videos I’ve seen. Seems like the entire bike pivoting on one axle would make it hard to be as stable as the tacx design, especially after a year or two of hard use.
Do you really want the bike to not move at all? Going by all the ticket plate discussions send like a bit of movement can be a very good thing to add comfort
Maybe I overlooked it in the review, but do you see this as replacing your current bike-on-trainer setup?
Honestly, not sure yet. I wanna see what the Wahoo bike is like. I could see a scenario though where one of the bikes ends up at home as the go-to late night option for a ride, versus leaving the studio for everything else. We’ll see…
Thanks for the review Ray. As detailed and informative as ever. Convinced me to keep my order in place, and now I’m going crazy waiting for this thing to arrive.
I was thinking that sometime in the future, if Tacx thought people would really want a climb feature, they could offer a climb replacement for the front legs since they seem to just bolt right into the front. Maybe some kind of piston hydraulic thing. I doubt I’d personally be interested enough to pay much for it, but at least it seems doable if the market indicates strong interest.
As these thing are becoming more common and you are reviewing more, I notice that on none of the reviews have you mentioned or measured q-factor. Any chance you could update those? I suspect that many of these stationary trainer have q-factors much wider than your road bike attached to the trainer. I know many people don’t care or notice, but for those of us who do, it matters.
Thx!
g
Measuring from the outer edge of the crank arm to the center line of the frame (and then doubling it), I get the following:
Wattbike: 160mm
Tacx NEO Bike: 150mm
My Canyon Bike: 140mm
I’ll add in the Wahoo Bike when it arrives.
Thanks for the update Ray! Looks like only the canyon is road width… or “old road width” as road cranks keep getting wider :/
Ray’s buddy Shane Miller has reported that the Q-Factor on the KICKR Bike is also 150mm. Obviously Ray can confirm when he gets here, but in case you are interested in the number before then…
Yeah, that Canyon bike is this one: link to dcrainmaker.com
I’m curious. Did you test the outdoor ride / route function with a wahoo elemnt / bolt?
That functionality is currently not working on the Neo. The sim mode does not operate with the gradients.
No, I didn’t try that combination.
Excellent review, Ray. Based on what I read, I’ll find it hard not to buy one of these at some point.
A few questions:
1. What size tablets can the tablet holder accommodate?
2. Is there a guide for maximum height of rider the bike can me made to fit?
3. I’m 192cm, and although I expect the Neo Bike will cope with that, I’m wondering if sliding the seat back to accommodate me will put me at risk of my leg(s) brushing the casing, per your video example? With no “display models” available anywhere to try out on, this could involve taking an (expensive!) punt…
1) I don’t see a practical screen size max – way bigger than my regular iPad. However thickness I’d say 1.5x the regular iPad 2018 I have (that’s 7.5 mm, so my guess is easily 11mm or so would fit).
2) None that I’m aware of. Seems a common question, I’ll try and get clarity.
3) I can’t imagine at 192cm you’d have any issues. I’m 6’2″ (1.87m) and it easily fits me with plenty of vetical room.
Hi Ray–great review, thank you!
Regarding the tablet mount, do you know what the restrictions are? (e.g., would a 12.9in IPad pro fit, say)?
Hoping that they fix the erg issue soon, seems to be major, for those of us using the bike for regular training.
The max limiter is really thickness. My 2018 iPad fits easily (7.5mm), and appears that I could fit another half of that width. The iPad Pro says is 5.9mm thick, so you’re good to go. I don’t see any practical length/height restriction, I wasn’t even using half of the height strap for my iPad.
Hi Johannes,
Did it worked out with an iPad Pro 12 inch at the Tacx NEO Smart tablet holder? Did it fit?
BR,
Jeroen
It fits landscape perfectly, aside from being a little thin.
One thing that I found that makes phone and tablet usage for the Tacx bike better is the Hoverbar Duo from Twelve South. It allows the device to be closer, and reach over the fan and stand assembly so it’s easier to reach, and see. I had to put a weight on the stand to counterweight the iPad, but it works wonders, and keeps the iPad right were I need it, but can swing out of the way for other riding entertainment.
3M makes a ‘Gripping Material’ (TB400) that I have put in the grove on the tablet stand on the bike, if the width of the gap bothers you. It has worked well to take up some of the huge gap in the groove, and keeps the iPad from moving too, but in my opinion, nothing beats the HoverBar for holding a tablet while biking, with the added benefit that the device isn’t moving if the bike does. But it won’t hold the 12.9 inch iPad Pro horizontally.
link to apple.com
link to amazon.com
Oops, the HoverBar Duo link with DC’s Amazon affiliate tag should be:
link to amazon.com
Thanks for replying me. What duo you mean?
1. That the iPad Pro 12.9 inch will fit the Tacx tablet holder?
2. I only have to fixate Tacx tablet holder more with 3M griptape?
Thnks,
Jeroen
The length of my iPad is 220mm. I hope this size will fit between the airfans. Can somebody check?
The height is 305mm, I hope the strap is long anough? Pro is 6.9mm thick so that will be ok.
Hope somebody will check for me?
BR,
Jeroen
The ‘Duo’ is in the name of the Hoverbar as it allows two different ways to mount it. One is a large base, the other is a clamp. It is called the ‘Hoverbar Duo’.
Does the iPad Pro fit the holder? YES. It is thinner than the holder allowing it to slide around, but the front of it is not too wide to fit between the fans. It actually fits very well.
The griptape is to stop the iPad from sliding when in the holder on the Neo. I do not use the strap to hold my iPad down as I was usually charging it. Adding a thin strip of the tape to the bottom of the groove holder, helped stop the iPad from sliding. I do not use the griptape to hold the iPad down.
Sorry if I confused you earlier.
Hi,
3 years down the line, would you still recommend this purchase? I have the option to purchase brand new for £1600, but a few bits are putting me off – thigh gap rub, erg mode issue and the lack of steering on Zwift.
I’m currently using Wahoo kickr but with a crap bike, so the setup is not as good as it could be. I’m worried that the 2nd generation must be on the horizon and I will regret making the jump. Do you recommend holding out for version 2, or will it be twice the cost of the current unit?
What’s more immersive for Zwift – Road feel of the tacx Neo or the gradient rise and fall of the kickr bike?
Thanks for your help,
Tom
I would. I haven’t been disappointed with the Smart Bike enough to be sorry I bought it.
Thigh rub wasn’t a thing for me until I had a hip replacement and they put me together more normally. I hit the top tube of my outdoor road bike now, not that it’s annoying, I find it interesting, never having experienced it before and seem to rub on all my bikes now (again, not bothering me, except the bottle cage on the Smart, took it off). I’ve had some issues with ERG mode on the Smart, but they have nearly all been fixed in a previous update. I was annoyed that the power set point was treated like a maximum, under the earlier incarnation rarely went above it. My plots all looked like that was a hard ceiling. Now it drifts more naturally above the demand. Steering is supposed to be added ‘at some point’. I found it rather interesting on the Kickr Bike, but not enough to make me want to but one over the other.
Second version (of either)? Who knows. Usually they start having people get sneak looks at new products and sometimes little tidbits slip out like ‘there is another version in the works’. Not that I’m connected or anything (I certainly aren’t) I haven’t heard anything. I don’t really care, as the current one is working well. Holding out for version 2 could be a long wait. You could upgrade the bike on your trainer currently and see what happens in a year or so. (Maybe DC knows, but if there is, an NDA would likely stop any leaks (here at least).
Road feel?
I hate it. It’s a gimmick I find annoying. I turn it off because it just sucks power. Sure it can feel like a foot massage on a really long ride which is nice, but it’s otherwise a useless feature, to me. It also would trigger early, or late, or not at all, and sometimes stay on far too long.
I did have a Kickr Bike, and the first time the ‘climb’ feature kicked in (it doesn’t work on ERG mode) it made me nauseous. Sea sick basically. I did get used to it, but didn’t miss it in ERG rides. Would I buy it again as a feature on another trainer? Nah… It had issues, like lags and sometimes became a bucking horse than a ‘natural bike feel’. And the Kickr that I had experienced incredible ERG mode issues. I had it setup same ‘gears’ as my real road bike, and it wasn’t even close as I progressed through the simulated cassette. I also had a number of replacement bikes too. I lost count.
More immersive? Maybe wearing AR goggles and headphones? It’s hard to feel immersive/authentic when it’s obviously a cartoon. Maybe the other apps that use actual video could be more immersive. (Of the two, the ‘climb’ feature seemed to be the more ‘immersive’, but it was still just a feature of a cartoon)
But you do you. People have been waiting for a ‘new’ Kickr Bike for years, and there might be some tweaks from one rev to another, but it’s probably mostly the same. Tacx/Garmin have made some tweaks to the Smart Bike which were nice as well. I guess if you have to have the latest wait, but you might be waiting a long time…
Buy now. either one likely has a phenomenally higher resale than a Peloton bike. Then you can decide. They both open a whole new world, so to speak, and offer their own perks. Personally I’d checkout the separate Climb attachment, and get a better bike for the Kickr trainer. The upgraded bike would be nicer to ride outside too, and you would have the best of both worlds.
Ride on…
I live in Austin and “road feel” would have to include numerous flats, heat coming off the roadway at 100 degrees plus and constantly worrying about idiots on mobile phones hitting you as the drift from their lanes.
And Armadillos. I hear they are everywhere depending on the area, and hitting them isn’t pleasant. And dodging bullets, snakes, the occasional scorpion, fire ants, and cactus. But every place has their issues… Here it’s potholes the size of small cars on the roads. And pavement cracks that rip ligaments in your hand elbow and shoulder, which means lots of flats here too. And that’s on the rail trails!!
I’d love a ‘flat tire simulator’ feature. Talk about ‘immersive’… 😧😁
Thanks Cowrob, very detailed and useful reply. Funny you should mention the kickr climb as, after I posted, I thought the same thing and have been looking into it and getting a better bike too, which as you say would give me better riding in the real world too. I’m going to weigh up new bike and kickr climb vs tacx Neo bike, see what is more value.
I love Internet shopping, but really wishi I could try all the gear out first. Thanks again for your advice
Hi TLo,
I’m also looking to buy this bike. All prices on the net have them around £2,200. Have you found a good deal somewhere or are you just using the work cyclescheme?
Thanks
Hi JA,
The deal is via Blue light card discount, comes up £1609.99. I felt the issues I listed put me off, so am settled on kickr climb. I wonder if a new tacx upgrade is coming soon, since Wahoo announced its revisions.
Excellent, many thanks Ray. What’s the total length of the assembled bike, incl. tablet holder?
Will check in morning when I’m back at the office.
In my setup it’s about 140cm from the back of the unit to the front edge of the display/fans/etc with an iPad. Keep in mind you can still slide it another 10cm or so forward (or a few centimeters back), so that gives you a bit of play.
For those of us at the far edges of the sizing bell curve, can you check the max/min seat height? I read in your old review comments that the Neo Bike can go up to a 90cm seat height… Is that accurate?
I’m on the fence between this and the Wahoo bike. Wahoo’s “fit’s up to 6’4″” isn’t very descriptive. I’m hoping that they will allow access to the fit app so I can know for sure if I’ll fit.
Yeah, I’ll try and get some more specific min/max rider measurements. I’m sure Tacx must have all those max dimensions somewhere (in terms of stack/reach/etc…).
In case you don’t see my post below. Tacx provided this a while back (a long while back actually).
Thanks ray for the in-depth review!
In the sound demo video you can hear all sort of vibration and resonances noises instead of quiet.
Timestamp: 1:08.
It seems like some panels or other elements are not attached correctly, not what would be expected.
Have all the successive units been like that?
I suspect you may be hearing more into it than is actually there. By using the on-camera mic it’s a risky game because it’s hyper-sensitive, including to echos and such.
I think the reverb you’re hearing is actually the vibration bouncing against the panels on the wall, not within the bike.
Ah, you couldn’t notice it in person?
More precisely it’s in the video from 1:09 to 1:12
238W, 70 to 74 RPM cadence (less apparent later)
There seem to be a resonnance with flywheel speed, which is tied to cadence I suppose here.
Full disclaimer I’m an acoustics nerd, and the main raison I’d buy this vs a trainer is lower noise and vibration towards neighbors :)
Yeah, I hear the resonance you’re hearing, but it’s definitely not what it sounds like in person. You can swing by if you want. ;)
Haha I’d love to come by, unfortunately my location is another one of the Nordics capital.
In the meantime, if it becomes relevant to compare noise more precisely and in a repeatable way between the new trainers and smart bikes I’d be happy to help to build a measurement methodology.
Exept this is exactly the sound previous generations of NEOs made. I had 4 (fifth incoming) NEOs and at least 2 of them had this resonating sound. And yes, it is as bad as it seems in this vid. I thought maybe Neo2T will be free of it, but it looks like not really…
It sounds to me the same as in this video: link to youtube.com (1:56), according to which you hear such a noise also in person. For me such an annoying resonance/vibration is a huge disadvantage. I don’t hear such a resonance/vibration noise in the Ray’s video about Wahoo bike.
Is it possible to use this thing without all the crap in front, like the small display and tablet holder? I rather use my TV than a tablet and I think that stuff will be in the way of my tv. Also considering TT bars
You can remove the fan assembly and tablet holder (see that part in the post), but can’t remove the display itself.
Amazing review as usual! I was waiting for it while trying to decide between the bike or the Neo 2T. I guess the bike will win!
I don’t see it on the Tacx (mobile) site yet. Aren’t they selling it yet?
Yup, the bike is for sale via various EU and US retailers, and shipping already.
I had a few minutes on the Tacx Bike in a shop display a few weeks ago and was amazed how much more smooth it was than my Tacx Neo 1. Do these trainer bikes all have a belt drive inside rather than a metal chain?
Just a few questions: 1) Have they figured out how maintenance (I don’t know if there is a regular maintenance schedule either) will be carried out? Thinking about things like length of time it will take to get a tech to your place; 2) warranty info and 3) I assume people who upgrade annually (like me) and still get very good value for their units are going to have to take into consideration that the market at this price point is limited and you’ll either have to cut the price substantially or use through numerous upgrade cycles so hopefully future upgrades are limited to software or as you mentioned pieces that can easily be swapped or added.
1) Not sure on maintenance schedules, I haven’t seen any yet
2) Tacx has a blanket 2yr warranty, I’m not aware of a separate one for the box (perhaps it exists).
3) True.
Hi Ray. Thanks very much for the review. Do you know the max rider height for the bike?
Cheers
I suspect the rider positional aspects is probably more important than height per se, for example if someone had longer legs but a short torso might fit more or less better than someone the opposite. For me, I’m 6’2″ and there’s plenty more height I can go before I run out of space.
I haven’t seen any metrics from Tacx, but I’ll see if they can do a sweep of questions in the morning.
Thanks for the response Ray
I was trying to work out how much more there was left on the adjustable stem from your photos. I’m just shy of 6’4. Like you say. Rider position geometry is probably more relevant.
Tacx provided this graphic a while back.
Many thanks EV
I’m hoping for a Bkool Smart Bike 2.0 review, that just was announced and is shipping. My budget doesn’t stretch for these other bikes.
I don’t see anything on BKool’s product page about it?
They seem to have restricted it by region. It’s in the last few pages of the PDF catalog listed at the bottom of their home page.
Also from the home page, choose Experiences and then Fitness. If you have a VPN with Spanish site, it has 3D pics and pricing. On Twitter they responded to someone that they are available locally to buy already in the UK too.
Compared to the original version, it is an all black design.
Specs look OK (hefty 14kg flywheel) but unclear if BT FTMS is supported.
Isn’t the BKOOL bike usable just with the bkool app?
Hi Ray, thanks for the review.
There seems to be a saddle included, can you say something about the quality? Is it worth a try? Or is it likely one needs to buy another saddle with the bike?
I’ve been using it without issue, seems fine.
On the flip side, one of the things about doing this as a job, as I’m constantly dealing with loaner/etc bikes and have honestly gotten far more tolerant to errant bike saddles than I used to be. I used to swap my saddle to a temp bike, but these days if it’s under 3hrs or so, I can put up with almost anything without noticing.
I am disappointed in this review, not for what you covered (which is excellent as always) but because of what you did not cover: Time Trialling & triathlon positions with aero bars.
The one piece of kit TT’ers and triathletes have been waiting for is a smart bike that can replace having to put our expensive trainers multiple days a week for inddor training and avoiding all the associated wear and tear on our race machines.
Its disappointing you haven’t even touched on this as I don’t see how any smart bike manufacturer wouldn’t see TT/tri as a large part of their target audience!
I had a twitter conversation with Tacx last year about this very subject and even emailed their support team photo’s and measurements of my TT setup as I had some fundamental concerns about whether my TT position would impede/or be impeded the out-front display module. While they were initially helpful and requested the pic’s and measurements it just went dead and they never responded.
The one thing I was hoping for from reviewers of the new batch of smart bike was including TT/tri setup (even with 3rd party bolt on bars) as this is a viable use-case scenario and TT/tri is a large share of the market that I would assume these manufacturers are going after.
Yeah, sorry, I meant to make mention of that somewhere in text. I have it in my video review, but haven’t finished editing that yet. Usually they ‘ship’ together as one.
Short version is there really isn’t a good solution. You can attach clip-on bars, but then you run into width issues with the front console, which for an aggressive fit won’t be awesome. And then it doesn’t solve shifting either, since there’s no accessory kit for that yet either.
In some ways, Wahoo is the same for the accessory kit. They’re sending end of year, but I could also see that slipping too (since I haven’t even seen a prototype of it, or renders either). But good call, I’ll add some detail into the review. Maybe I’ll try sticking on my Redshift aero bars and see what it looks like: link to dcrainmaker.com
I’m not too bothered about the shifting when in the aero position as I’m 99% in erg mode using TrainerRoad or Xert. When I am just riding on zwift doing a long ride I’ll be on the normal hoods so I dont think gear switching etc is really of primary importance in terms of making it a standard part of your smart bike review process. but thanks for any details you can add and maybe you can approach the manufacturers about this setup in particular as its a valid and important consideration which WILL make the difference between an expensive purchase and a ‘no thank you’.
I agree with Leon on this – the lack of ability to add aerobars (other than in a wide position) to this setup is a deal-breaker for me.
I was definitely looking forward to this bike, but it seems they’ve missed an opportunity with the front end of this bike. As the front computer/assembly can’t be removed, this limits options for aerobars.
Also, warranty/longevity concerns are another concern with this bike. It’s expensive, so should last a long period of time, but a standard 2 year warranty is not acceptable for this bike. I’ve still got a 10 year old Cycleops 300PT bike, that has had zero problems, and is still 100% solid.
One solution that I haven’t seen mentioned but I can vouch works on “real” bikes: install clip-on aerobars without extensions. Just the cups. That’s where all the weight is supported anyway, and you can just rest your fingertips together or whatever else is comfortable. It’s essentially “Merckx TT” position but with added comfort. If you’re not shifting using the extensions or using them to help steer, who cares about ’em? This solution wouldn’t run into problems with fitting the aerobars around the display.
Is it correct to say that the stem of this bike is not slammed or traditional?
I’m trying to connect my aero bars but can’t find a good spot.
is there some kind of different bracket I can buy for this type of stem?
Ray,
One of my biggest issues with my Tacx Neo is the delay from when I start an effort to when the Neo actually reaches agreement with my SRM & PTP1 powermeter. I notice when you are analyzing data you line up the power graphs, but not HR.
Could you shift one of these files to line up HR and share the link? In Zwift racing, that delay makes the Neo a terrible power source. 2-4s delay when responding to an attack or starting a finishing sprint is how you lose races.
Thank you very much,
Matt Gardiner
Hmm, I haven’t heard of 4 second delays on the NEO for Zwift, that’s definitely odd.
I typically align on power for accuracy, but also cross-validate with HR in case there’s a situation where we see delays (such as we often see with trainers in a sprint scenario).
The challenge with recording/displaying though is that sometimes there are nuances to the exact recording on multiple devices, though usually that’s only a second. For example, if I align on HR, then even between two recording sources for the Tacx Bike (Zwift via Apple TV, and Edge 530), I see a 1-2 second difference on them for recording. Yet the actual accuracy is the same. Seen here aligned on HR from the mid-point:
link to analyze.dcrainmaker.com
The Favero shows in theory a 2 seconds ahead of that, but that doesn’t translate to what Zwift would be seeing either. It just means what the Edge 830 saw and how it synced against HR.
(And finally, I presume you don’t have the default Zwift power smoothing still enabled, which would explain what you’re seeing.)
It’s quite a well known thing amongst the neo community and is often mentioned on Facebook groups. Lots of people who race on Zwift with neo’s use a separate power meter because the reaction times are quicker between applying power and Zwift responding.
you checked timeouts with link to zwiftalizer.com
i got a replacment for Neo 1 to Neo2 by my local bike dealer, had the same problems, gone with Neo2!
I get from 5 to 10 seconds delay on the Direto. So had been looking at the 2T as an upgrade assuming that it would be properly responsive (ie. less than a second), but from what you say above I’m having doubts. I find these delays can be exasperating at times, and make some ERG workouts a farce.
It’s not so much a signal delay, it seems related to how the Neo averages readings somehow (I guess a 3-4 second average), so that power ‘ramps’ up rather than hitting the target instantaneously (once the signal has reached Zwift), like with a kickr. I owned two Neos (first gen) and both had a similar “issue”. It takes some anticipating and terrain knowledge when zwift racing, especially on courses with short steep-ish hills. In any other context it’s not really bothersome.
Just want to say thanks to Ray for answering questions on the now-closed comments threads on the “First Look” that many of the pre-order folks have been frequenting for a long time. Glad this bike is finally out in the wild and it looks to be a solid unit from Ray’s review and should meet my needs pretty nicely.
Looking forward to getting mine from Clever when it ships out!
I would like to second Steve and give Ray massive high five, for effort, diligence and last, but not least, tolerating/taking questions over a long, long, long period!!
Regarding clearance since your legs are already touching the bike in some parts:
How close do your knees or legs get to the front cockpit adjustment rail when out of the saddle, in a forward position?
Is there some risk to get hurt that way depending the the user’s size and bike fit?
On my road and gravel bikes (size S, 174cm) knees get sometimes scratched by the stem bolts; not that comfortable.
The NEO bike seem very pointy and sharp in the same area.
They don’t seem to come very close there. I could shift everything forward a bit – and would still clear no issues, but then I’m a bit out of alignment with how my seat angle is comparative to the bottom bracket, to what I normally would be.
I have the Tacx Neo Smart Bike on pre-order. What is the the assembled height WITHOUT the seat post or handlebar post inserted. The Tacx website shows the assembled height of the complete unit at 46 inches. How much less would that be without the seat post and handle bar post assemblies? I need to know this for transport issues. Thank you!
Doug Mastroianni
Monroeville OH USA
If you pop off the seatpost rail (quick lever) and the front stuffs rail (quick lever), you’d need ~85cm of vertical clearance to load as-is. You could lessen than further by removing both feet (two bolts, pretty darn quick).
Thanks Ray, looking forward to the comparison review across the Wahoo and Atom.
Any idea as to when Clever Training will add to their UK website at all?
I’ll check again, I know they were working on that.
Ray,
Thanks for yet another great review! When noting that the Tacx Smart Bike simulates cobblestones, etc….Is there any reason the Wahoo bike won’t have the same capability considering they are using a similar electromagnetic system? Just curious because it appears (I know I’ll find out more in your review of the Wahoo) the Wahoo bike is completely different from the Kickr18.
Again, thanks for all the reviews!
No technical reason they can’t, from my discussions with them. It definitely wouldn’t surprise me to see them add it down the road, but probably not a 2019 thing.
Patents limiting others implementing it? Garmin and wahoo don’t seem like friends
Hi Ray a great review as always.
A couple of things:
1) This doesn’t look like it will really suit when two (or more) people of different heights want to share it. I share my trainer with my wife, but we are different ends of the height spectrum, and whilst I see the ability to change seat/bars position, the thought of changing pedal crank length, pedals and saddle every time would grow very old, very quickly.
2) When you say “Technically the NEO 2T is built atop the NEO Bike unit. So the two units are virtually identical. And in fact, that’s something I noticed when it came to things like responsiveness, but also accuracy too.” Is this a reference to GPLama’s issues with the NEO 2T power accuracy (link to youtube.com), since your figures do not seem to show the same error, you appear to see a feed back control loop issue, he sees a delta of power that seems constant. It seems that you both have questions of the new NEO internals, either in the 2T or on the Bike, but perhaps not a clear agreement. Or am I misunderstanding something here.
Hi, thanks!
1) I agree to a degree. I think that it’s probably the same work-effort to change positional bits as it is to swap out a bike, assuming you’re talking tweaking the four handles. If you get into crank lengths and saddles, then yeah, that’s a pain in the butt each time. Though I suspect you could actually buy a secondary saddle set, so then it’s within 5 seconds to swap (loosen with normal handle just like going forward/back, slide out, put new one in). I’m sure Tacx support has a way you can purchase an extra saddle bar.
2) My understanding is they are on slightly different firmware tracks (and the versioning supports that). Also, there’s different calibration routines to them as well. Both Lama and I saw roughly the same issues with the NEO 2T, for which Tacx believes the upcoming firmware should fix (they’re still testing it, I don’t have it yet). That was both an offset and an ERG mode stability. In my note above, I probably should tweak the wording to be “…but also ERG mode set point accuracy”, since that’s more about ERG mode set point accuracy than power meter accuracy.
Thanks for the reply.
1) I wondered that myself, having a few swap items could make it work. Crank length hmmmm.
2) Yeah that’s probably a bit clearer. Looking forward to seeing the firmware resolve this issue(s). Haven’t purchased yet, but like to see things settled before parting with cash. (Replacing a trainer that had “issues” that were mostly denied by the manufacturer)
great review, great bike, would be nice when they offer the fans as accessories for other Tacx products too like bracklets or stand for tablets, same thing as KICKR Headwind
Ray
What firmware is the NeoBike running? Is it the same as N2T, version 0.0.27? The accuracy results you show are truly great. However I can’t confirm that with N2T and Quarq Dzero (which is validated with Assioma Duo’s). I have 0-10W difference. Some intervals are spot on others a bit of. So I’m wondering, could it be a different firmware?
NEO bike is currently on firmware .39 – so a different firmware set/path than the 2T.
Thx Ray ;-)
I have few questions, not covered in review:
– can you change the handlebars? What widht are original ones? I like to have 44cm, so I would like to change them since they are not adjustable
– What kind of drive does it use? Is it a chain or a belt? How often should it be serviced?
– What is the minimum saddle height? I have short legs :)
– What are the overall dimensions of the bike compared to Tacx neo with a road bike? Is it shorter? Does it use less space?
– Can it be used without external fan? I would like to put it in my living room, so I would like to avoid external fans
Hey Ray, what are the main differences between the Neo Bike and WahooKickrBike?
Which would you suggest to buy?
Any answer? I am really curious and think of waiting for the wahoo bike instead oh taking the Neo bike
Hi!
I’ve got a big comparison of specs within the ‘Indoor Smart Bike Comparison’ section, including both the Wahoo Bike and Tacx NEO Bike, along with an expanded ‘indoor bike’ feature section in there.
The main thing though is basically the Wahoo Bike goes up and down and has more polish around shifting. Inversely, the NEO Bike is shipping today, $300 cheaper (cheaper yet in Europe), and has road feel. One has a bigger display/tray table (NEO), the other a smaller display but more flexible for aerobars.
I plan to do a full shoot-out in the coming weeks.
Excellent review as always. But discussing trainer bikes as a whole, has there been talks by manufacturers about modifying eBikes to provide Trainer Bike functionality? I’m sure the motor and battery setup on eBikes could be modified for that purpose.
I haven’t seen any discussions there.
Once you get the levers tightened to where you want them can’t you index them with a Allen key the same way many thru axles can be indexed? Loosen the Allen bolt, move the lever to the position you want it and then tighten the Allen bolt back up. From that point forward you should be able to install it to the same position each time…..the out of the way position.
Interesting, indeed – it seems to work. Not quite perfect, but I can get it pretty darn close!
if you could use the EXACT same torque each time it would work but of course there are tiny variations and the seating will wear over time, but yea its usually close enough…
Yeah, for me if I’m using the exact same torque and a wrench (regular hex or torque wrench), I might as well just use the wrench to begin with and get rid of the handles altogether.
Any idea what sort of volumes Tacx are currently shipping? I was under the impression that they had warehouses full of them just waiting for the final certification, but my UK order (which was one of the first with one of only two UK companies taking UK pre-orders last summer) has just been delayed yet again till early October. I seriously thought now they were confirmed shipping I’d be seeing it this week, especially with talk of there still being some availability once all pre-orders were fulfilled. Or is this likely to be ZyroFisher (the UK importer/distributor) dragging their heels?
Anybody in the UK been given any indication when to expect theirs?
Not sure on volumes, I think in general low volumes still.
For the most part, when it comes to specific retailer availability, it’s those retailers that pre-ordered a crapton a year ago. Take Clever Training or other larger retailers for example – they’ll pre-order all the units they think they need for the first 3-5 months of a product’s life cycle. Amazon often exceeds 6+ months of inventory, so they can handle any MAP violations without having stock run out.
It’s always hard to know exactly how a distributor distributes inventory among retailers unfortunately. And it’s even harder to know at the very beginning of the shipment queue where things are shipping to.
Here is the feedback from my dealer in the south of the Netherlands : “Tacx sent last week the first 10 Neo Bikes out to their customers. They expect to get new stock next week.”
They told me that I can expect mine “very soon”.
I assume you mean first 10 bikes to that specific dealer. I know for certain they’ve shipped far more than 10 bikes. ;)
This dealer told me they didn’t get any yet and I am first on their list.
Maybe it is from a specific distributor in NL??? At least that’s what they told me… but I am starting to doubt :-)
Anyway, for the moment I am happy with the “very soon”…
Yeah, it makes more sense for it to be a specific upstream distributor/dealer. I don’t know how many of those there are in the Netherlands, but my guess is that awareness is probably higher here (Netherlands) than in the states.
Hi Neil. Ordered mine around this time last year from tredz. I’ve been told early October too. To be honest with all the hold ups, if I do actually get it early October I’ll be happy….
FYI, for the French market, Tacx shipped to their distributor 10 pieces for 15/20 ordered.
Just happy for my customers to be in the premium list. ☺️
Already 2 pieces sold.
Hmmm…. the distinct lack of YouTube unboxing videos makes me wonder just how many of these Tacx/Garmin has actually shipped. So far I’ve only seen one report of a consumer receiving theirs.
It sounds like we’re talking in the many hundreds out in the wild.
I generally wouldn’t use YouTube unboxing’s on a product like this, just because the size/scale is a bit more cumbersome to film. Also, I think there’s reality here that people affording a product like this are likely going to skew to those that have less time to upload videos about unboxing their $3,200 trainer to YouTube. Just my guess… ;)
Yup, just got the package delivered message from fedex! I’ve never uploaded video to youtube and don’t plan on changing that, but I’ll be happy to share thoughts once I put in a few miles this week.
Looking forward to your initial thoughts ;-)
Minor random update for Clever Training US folks with current Tacx Bike backorders, I’m told the units are enroute to Clever Training’s distribution centers. They are slated to arrive Friday.
CT says that assuming the semi-truck of them doesn’t break down, or crash into any alligators, and doesn’t decide to show up at 4:58PM after the other carriers have departed, then *all* existing back-orders will ship back out again Friday to folks. So you’d have them next week. They know folks are eager to get them and are doing everything in their power to get that truck full of them back out the door towards you on Friday.
Enjoy…and thanks for the support!
In pics i see 11 -28 gearing small cog
Big cog pics show 34-50
Is that it?
I’m not totally sure I understand your question – but you can configure the virtual chainset to be whatever you want. So if you want a 52/36 on the front and an 11/32 on the back, then you can just set it to that on the app.
I have had my bike for over a week. No u cannot configure it to whatever u want. I use a 54 11/25 on the outside. Closest i can get is 53 11/25 . I wish there was a 54. I am a low rpm rider 80rpm. Now when i stand up on this bike i am in 53/11 and peddling about 65 rpm putting out little over 330 watts. I wish my rpm when standing was upper 58. So for me i wish resistance would be higher. Hoping future they will have a 54 . That being said i fing love this thing. I am able to stand up peddling longer broke sprint records on my first race and now putting out over 1200 watts because this thing is so stable without any loss of effiency from the drivetrain chain etc. so many reasons why i prefer this over my tacx 1 on a specialized venge upgraded in everyway.
Worth wait and money!
Hello I have an elite quick motion and I would like to change it for subject of noise. I roll on the terrace and would like to know how it would react to changes in temperature and humidity. Could you have this bike on a terrace or just inside the house
I wouldn’t recommend putting the Tacx Bike outdoors. I suspect over time you’d get moisture build-up inside somewhere that would do ‘Bad Things’ to the electronics.
Excellent fair review. I cannot use this trainer since I use 165mm cranksets. I am waiting for the Wahoo Kickr Bike review to jump on that one. Did the Tacx Neo Bike suffer from the virtual wheel slip? I really hated that feature in the Neo 1 and Neo 2. I sold both units anticipating the trainer bikes to come out this year.
Zero slip. The NEO slip issue went away with the 2T/Bike. Far more powerful system that doesn’t slip. In my NEO 2T post I showed a chart of just how much more powerful the motor is relative to slip situations compared to the previous NEO.
I did 4 x 10s @ 1 kW sprints yesterday on my N2T (same unit). The first two started at 50 rpm. The last two at 75 rpm (apprx). I had Z.E.R.O slip at all. Really really perfect. The N2T unit is very good. So must the NeoBike be too.
Ray, many many thanks for your detailed review! I’d been waiting for it for long time! :-) Even if I’m now surrounded by darkness, because of WAHOO Kickr Bike: which to choose? And which do you prefer?
Once I get the KICKR Bike in-house and put it through its paces I’ll be in a better position to choose.
At present, FedEx Netherlands is holding it hostage just a 10-minute pedal from the Cave. :-/
That’s evil mann…!
Very bad thing, Ray! If I could, I’d get it for you and bring it to the cave!! :-D
Hello Ray,
great job as always. Was waiting for it for a long time. Planning to buy stationary trainer cause my wife would like to train too and does not like swapping bikes all the time etc.
could you please tell me, if the ride feel and shifting is really that better than wattbike atom? I was determined to get neo bike, but after this review I am considering wattbike since it seems it would be enough for us considering the price difference. I do not see that much of a difference. To be honest the wattbike seems more convenient since it has tri handlebar in the package already…
Thank you very much for your effort you put in the reviews.
Best Regards,
John
Yeah, it’s better than the Wattbike Atom. Faster is the main thing, but also the little bit of feel from the gear shifts.
That said, it’s one of those things that if you rode the Wattbike Atom here in the studio (with all the current Summer 2019 firmawre) you’d be like ‘Oh, this is great’, and go off and life would be grand. But it’s when you ride the Wahoo or Tacx bikes that you’re like…oh…so this is what flying in a private jet is like!
I don’t think there’s anything wrong with the Wattbike, especially for the price. I do think the pricing holds far better in UK/EU than it does in US. As GPLAMA says, for the most part the price/features trendline is pretty linear between all three (but does fluctuate depending on currency).
Ok, thank you very much. In that case, we’ll go for the neo then :) Thank you for your help and have a nice day :)
Ray, fantastic review….very helpful. We have one on order, and will be using it in a multi user household. Can you provide a little guidance on what virtual settings we will need to change as we swap between riders? Also what are the consequences of not changing them (in terms of accuracy etc). Finally, how does the need to modify these change as you move between using Zwift and using it standalone? Many thanks
The only thing you’d need to do is set the weight via smartphone app (aside from physical things like saddle height/etc…). My understanding is this isn’t being set by Zwift to the bike today, though I could be incorrect there.
The implications of that are road-feel, and that’s true on the Wahoo bike as well. Beyond that any preferences you want for chainring/cassette, but it’s all on the same page in the app. Two-second tweak.
Thanks for the quick reply. That all sounds very straightforwards. I had assumed that in standalone mode the incline buttons would add on load at a greater rate for a heavier rider. To be honest we will probably both use it with Zwift, so it won’t really matter anyway.
It does, sorry, that’s all tied in my brain to ‘road feel’, meaning, it’ll feel incorrect relative to your weight.
It’ll take longer to open Zwift though than to change the option in the app. Super quick.
In the table it says the Neo Bike Smart can directionally steer with an accessory, but this is not mentioned in the review. How does it work?
Hey Ray, thanks for the great review. The bike looks like a great step forward, my only real concern is the leg rubbing. I’m 6’3″, with really thick legs. How would you describe the annoyance level of the rubbing and is it something you think will affect pedaling form? Any further thoughts on how to avoid?
Hey Ray,
do you know what’s the weight of the heaviest part only? In other words – could the bike be split in few packages each under 32kgs? I’m thinking to bring one from AU to NZ, but the maximum airline weight is 32kgs.
Cheers.
Hello,
answer from the Tacx Support:
…The main part of the NEO Bike Smart is about 35 kg.
Greetings
Thanks. So I have to be patient until someone stocks any of the bikes here in NZ I suppose
Hello,
Just wanted to ask whether the bike works with TTS4 advanced,
I know that TTS4 is considered dead for TACX but many of us prefer it, due to the fact that you don not depend in an internet connection whenever you want to ride :)
Just wanted to know whether it works.
Thanks.
Great review as always. Can you confirm that Tacx haven’t allowed for any sensible method of securing/bolting down the bike? If I bought something like this or the Kickr Bike it would have to live in an outbuilding where I would be looking to implement some kind of theft deterrent. Thanks.
150 lbs should be a pretty good deterrent. Really though, what trainer has ever had this as a design requirement?
What trainer has ever been worth £3,000?!
I am perhaps being overly cautious but was curious since the Kickr Bike does at least have an obvious way of looping a chain or cable through the base.
Keep up the good work, you are my go to site to follow and select new kit!
thanks
Paul
Hi Ray,
Thanks for the excellent review. I am very intrigued and interested in this relatively new segment of smart indoor bikes. Currently I am still rocking a Tacx Genius Smart trainer, which I will eventually upgrade to either a wheel off trainer or maybe an indoor bike.
One thin I keep wondering though, what’s the added value in having everything integrated into one unit? A Tacx Neo2T+cheep alu road bike is around 800 euro cheaper than the Neo Bike. The upside to having a seperate trainer and bike are:
1) They are much easier to store (the trainer folds up, the bike can be put on a wall)
2) Fit. You could get a bike that mimics your road/tri rig, and even fit it out with the same (perhaps cheaper versions) of your favorite bar, shifters, aerobars etc. Plus that Q-factor/legs touching the bike discussion would be gone
3) Feel. A real bike just feels more like a… real bike…
What do you think the integration of spinning bike and indoor trainer actually brings to the table that is not achievable with a trainer?
I’ve been thinking about this too and reckon that buyers of the new smart bikes will broadly fall into two camps:
1. ‘Serious’ cyclists who live by the N+1 equation of bike ownership, have the funds to support the habit and who have dedicated training spaces – i.e. no need to pack the bike away. These people probably already have road, mtb, gravel & TT bikes and see a smart indoor bike as simply serving another niche of ownership.
2. Fitness enthusiasts who might be considering a Peloton bike, Concept2 rower, treadmill, etc, who, again, have the money and space, who like the idea of cycling and have been caught up in the buzz around Zwift.
One thing is fairly certain – these bikes are not aimed at cash-strapped enthusiasts who don’t have a truly dedicated training space at their disposal.
I agree, and think you are right on the money. The only real advantage would be the adjustability in a multi-user scenario, where simple saddle up-down wouldn’t do.
Otherwise, I think a bike+trainer package would make more sense, regardless of budget and space restrictions.
I have Neo1 and I am considering smart bike due to following reasons:
– some smaller footprint than trainer+bike
– better adjustability – I like higher handlebar position on trainer than on my road bike
– no open chain – no need to adjust gears and no chain maintenance
The multi user segment they’re completely missing. My wife has a Nordic Track recumbent exercise bike that is getting old. I use a STAC Halcyon in the winter and Kreitler rollers for the occasional indoor ride in the spring/summer/fall. I sort of have a space for the STAC, so that once I put my road bike on it in November/December it’s not being taken down until March/April. (If there’s a chance of riding outdoors, I’ll take it and use my gravel bike, which works much better than the road bike in the crap that PennDOT throws down on the roads in the winter. Even better for me is if there’s enough snow on the ground to go cross country skiing). So in the winter two slots in the basement are taken up. It’d be nice if it were only one, but apparently no real effort has gone into making these multi-user, and I’d rather not spend more than any of my bikes cost (by a substantial amount) for a “bike” that doesn’t go anywhere just for myself and that can’t be stored away in the summer.
Same here, moving from Neo1 as well. Also no chain means silent. Ideal setup for me, and possibly my family, they can use it … but they can’t touch my bike :-)
I imagine this also addresses the needs of well off apartment dwellers who’s buildings won’t let them cart bikes up and down the elevators. Lived in NYC years ago and this would have been perfect since we had to keep bikes in a bike room. This will also be a lot more quiet than any chain driven combo. I think the multi-user is fine. The levers look usable and I’ll just leave pedal length at 172 which is fine for my entire family. Could already get another seatpost if we care, but I doubt that will be required. Multi-user is one of the big benefits of this investment for us. Sure will beat what we do now.
11 months and 2 days after I pre-ordered, it’s finally shipped!
Can’t wait.
1 week of waiting ?? and it is in the mail!! Thank you Ray for all your work and info.
Dennis, where did you purchase at a weeks notice?
Might want to consider adding a “Max Rider Weight” to the table.
@Ray
What is best method to determine the saddle setback and saddle height?
Not like a normal roadbike.
Why wouldn’t it be that same as a normal road bike? For a given saddle, height and setback are measured relative to the crank spindle.
the seatpost isn’t in one line with the middle of the bracket for example.
I’d argue that this has no effect. Your saddle is relativly positioned to your cranks. With the right height and fore/aft setup, you get the same line…
Mount it in a gimbal with some gyro-forces (aka spinning wheels) and it could be interesting.
Anyway of testing if there are any stray signals from the bike causing the pedals to drop-out?
No good way to test drop-outs. It’s mostly process of elimination. My bet is just something else random in the DCR Cave.
Mine arrived today, a day earlier than expected (Dallas TX). Took about an hour and a half to assemble. Only hiccup was that one of the plastic pieces (decorative end cap) on the seat slide was off center and I had to file it down to get the seat piece to slide on; that was a disappointment. Used the handles because my wife and I will be swapping in and out, and agree that the handles sitting at wonky angles is a bit annoying (or so my OCD tells me). Otherwise, very solid, stable and looks great. I slid the excess cord up front back into the frame which made things look a lot better at that end. Ne pedals arrive tomorrow and I can give it a try.
Wow. That was the smoothest, most quiet and pleasant Zwift ride I’ve ever had. It was worth the wait, and once I get a few thousand miles on this baby, the per mile cost won’t hurt so bad. Set up was super easy. Took about twenty minutes after I managed to drag the box in the house. Yes, the box is pretty damn heavy, but it is pretty cool that they managed to fit it in a regular bike box. Set up would be easier with two, but it’s not hard to do alone if you tilt it over to get the legs on. Really quite simple. Installed the handles and honestly they are fine. Just like dtswiss axle handles. They are strong and I had no problem snapping them into perfect alignment with the bike. I don’t see any problem with these at all. Legs only touch the post if I try, so not an issue for me, but it is close. My legs are probably a bit bigger than most. Rides like an absolute dream. Shifts are immediate and feel great. Erg is quick. Motor is awesome on downhill simulations. Plenty of range for all sizes, and sturdy as an ox. Feels like it will last a good long time. Yes, it’s a ton of money, but for me it’s going to be worth it. Very happy with initial impressions.
Great stuff. Keep posting your impressions. Although I’m very happy with the N2T, I am considering the NeoBike. But I need more impressions from all of you out there to convince myself ;-)
Hey EV – have you run it on Zwift? Ray’s table indicates directional steering via “Accessory.” I’m assuming that is just a phone or similar running a companion app, but can you confirm? I’m new to the game and to the smart trainers (as everyone is I suppose), and would love to know the little details of what it can and can’t do yet.
Yes, I ran it entirely on Zwift. Best ride on Zwift to date. Personally, I have no interest whatsoever in steering, so I haven’t paid much attention to it, but the front end of the smartbike is entirely fixed, so you can’t do the phone on the handlebar thing if that’s what you’re asking. They’d have to implement via some other accessory, or maybe they could use the two elevation buttons on the shifter pods.
Yeah, I was more curious on the turn left, turn right options via a button/pod. I don’t really see a need for the new beta steering they are doing on mtb, etc. It’s a small thing, but still curious what Ray meant by “with accessory.” Thank you for the feedback!
How about that stability? I can imagine it’s rock solid. But when comparing with the Neo that has a +/-5 degree sway build-in, how would you say the NeoBike is? Is it harsh?
EV thanks for the feed back.
Is there any side to side movement like the neo?
Not sure I would know what harsh would feel like with an indoor bike, but yes, it’s rock solid and very comfortable and smooth pedaling. There is no sway at all–which I like. I tried a ghetto rocker set-up with my old trainer at one point and I didn’t like it, so for me rock solid is perfect. I don’t think it would be all that hard though to put a rocker under the smartbike for those that are so inclined.
Thanks for your feedback ?
And I’m asking since I used to ride a Kettler racer for years. That too is rock solid. It’s not that it was as problem, but coming over to a Neo was a great thing. But then again, it wasn’t such a problem on the Kettler… Hmmm need more feedbacks I think…
Yeah, I think the whole rocker thing is an issue of personal preference. I thought it sounded like a good thing so I tried it, but found the rocking motion to be distracting and not at all like the motion of a real bike, so I ditched it. Others seem to love it, and I bet all it would take would be a couple of 2×4’s, PVC pipe and some rubber balls to make this thing into a rocker.
I have seen all the rocker plate stuff. But like you I don’t think it’s my thing. So I’m not buying unless something that truly mimics real world comes up – if that ever happens?! Have you tried a 2 hour+ ride on the NeoBike ? I wonder how the comfort world be after that?
Any of the power oscillations Ray described (as the unit seems to overcompensate after changes in power level)?
Turning will happen via the inside buttons, once enabled in some apps. It sounds like that’s in the works for Zwift, though the timing is a bit fuzzy. I’ll tweak the database language there a bit to make that more clear.
Haven’t done a two hour ride yet, but I was impressed with the saddle after an hour. Not bad at all.
I didn’t really notice the power oscillations, but then again I’m used to a Direto which bounced around a bit in terms of numbers on the screen, but which I never really felt in the legs. I just focus on cadence in erg mode, and the neobike felt great. Maybe oscillation would show up on a graph, but I sure couldn’t tell.
EV, can I ask you to measure how high the seat is placed above ground? I know this measure is of course related to your height, so please add this too – if you don’t mind. It could be really helpful for me in order to see how a NB would fit into my current setup with fans on a shelve, monitor height etc.
In advance thanks :-)
Thanks for the clarity!
Thomas – Top of my saddle is just shy of 42 inches off the ground. Center of bottom bracket on these bikes is just below 12 inches off the ground. I’m just below 6’2″ and there is plenty of range both larger and smaller on the bike. Fits my 5’6″ wife and 5’7.5 daughter just fine.
Got the box from Clever Training yesterday, it’s for real :)
I am the only one struggling to get a bluetooth connection with zwift (or the computer, for that matter)? Ray seems to have had no problem at all ?? (My “old” Tacx Neo 2 appears as always, but the bike just doesn’t want to…)
Popped right up for me. Have you turned off bluetooth on your phone and any other computers nearby? Usually if it doesn’t show on zwift it’s because some other device has grabbed the BT connection.
Yup, as EV notes make sure that you don’t have the Tacx app on your phone grabbing the BT connection. It can only handle one concurrent BT connection at a time.
Received Bike from Clever on Tuesday. Major kudos to Clever for providing free shipping on a huge, heavy box. And their patience with customers waiting on this product.
As others have noted, ride is super smooth and shifting is virtually instant. For the group,
1) Is the 12 speed cassette working? I can’t move mine off of “disabled”
2) anyone else tested the power from the USB ports? When I plug into IPad for Zwift, the “charging” icon appears, but it’s providing very little charge, i.e, battery continues to decrease even while plugged in.
Thanks for the support via CT, much appreciated!
1) Will have to try tomorrow when back at the office
2) Double-check that you’re plugged in. If you aren’t plugged in I find the power ports will only provide marginal power when pedaling (in my case for an iPad it’s net neutral, except in Zwift, and then it becomes negative). Whereas if plugged in, there’s more than enough power.
Got my bike today and assembled. One thing I’m struggling with is being able to grab the Ant+ signal for the power meter. Am I missing something here?
I can only get it to pair via ANT as a “fitness” device on my Wahoo rather than just grabbing the power. I’d like to be able to control the trainer via TR or Zwift but record the power separately on another device.
Please let us know if you resolve this.
My current indoor training recording setup is Zwift -> Strava and Fenix/MARQ -> Garmin Connect which is how I want to carry on once my Neo Bike (hopefully) turns up next week, so I need that ANT+ power output for the second bit as I don’t want to have to put my Vector 3s on the smart bike.
Okay, I figured out part of it. Turns out that if you pair via ANT+ to the Element as fitness equipment, you can put it in “Passive” mode, which basically just takes the Ant information (power, cadence, speed) and you can pair to another device over FE-C (like TrainerRoad or Zwift).
I’m still not getting the power only channel on TR, but I’ll ping those guys about it.
I find the Ant+ with a smart trainer somewhat confusing. With my Neo I see a controllable trainer, power meter, cadence, and speed as 4 devices on Zwift. In TrainerRoad I only see if show up as a smart trainer but all of the data fields show up anyway. So, I am confused about how many things it is actually broadcasting.
On my N2T I don’t use the smart trainer to my Garmin. I found that slightly confusing. Instead I have this setup, which works great:
– Connect to TDA via BT – Zwifts connects via ANT+ with FEC profile
– I connect N2T Speed sensor via ANT+ (as normal SPD/CAD sensor) to get riden dist.
– I can connect N2T Wattage via ANT+ (as normal PWR sensor)
I use my Quarq for data on the Edge, but I have several times riden with Tacx as power source (did this to compare wattage difference). It works perfect everytime. Maybe this can help…
Off-hand, I believe on TrainerRoad that it will auto-consolidate the FE-C/FTMS signal atop the regular power signal to minimize confusion on which one to choose (so that you only choose the controllable one), which is why you won’t see it.
Zwift separates it all out…because…they haven’t got around to making it easier for users.
Good point, that actually makes sense. I’m just one of those weirdos that likes to do my workouts in “non-Erg” mode and with the gearing and gradient on the Neo Bike, I’d prefer to control my power that way, since I can replicate specific scenarios.
It’s not a big deal for now and I’ll work with the TR guys to figure out a solution that makes sense. Probably might be as easy as having a passive mode for the Neo Bike like the Wahoo headunit does.
You’re not alone ;-) I do 98% of all my intervals in non-ERG-mode. I just like feel the control of doing my work and I’m telling myself it’s more a true feel (I have no idea of this, but it’s fun). This is also why I do almost all of my intervals in TDA.
Which is – BTW – hard to do in Zwift. Unless you go ERG-mode. But that’s just so damn boring! Then I much more prefer to ride a lovely filmed video which suits my intervals.
I’m also not getting road feel in Zwift for some reason…not exactly sure why
I have the same problem…no road feel.
There’s a toggle in the “testing dashboard” menu of the Tacx app to turn on road feel. But it doesn’t seem to stay turned on.
The testing dashboard toggle is just to do one-off tests for fun.
My rough understanding of the lack of Zwift road-feel issue is that Zwift isn’t correctly seeing the Neo 2T as a NEO in certain protocols.
I also have no road feel on Zwift. Love the bike so far (after one ride).
Also Still not getting it despite using iOS and Bluetooth.
I have had this in the house for 2 1/2 days now and have not been able to ride for more than 10 min consecutively using Zwift without the bike losing all resistance and giving a (Load) error accompanied with a bad smell. I am a rec rider whose power rarely exceeds 200, so it isn’t me. Waiting to see what I Tacx has to say. I have updated firmware and tried making sure connections were either all BT or all ANT+, but still no good. SN is in the high 400s, so maybe early production issues?
It seems to be clear the bike is overheating, and my cave is air conditioned but not an ice box. One of the reasons I got this was to be quiet so I didn’t wake up the family so hoping not to have to have hurricane fans blowing.
Also shipped to me with three offset pedal washer and only on centered, so I cna’t mount the pedals at the middle distance until that gets fixed.
Hi Ray,
We got the trainer set up yesterday. My 6 foot 1 husband loves it.
I, on the other hand, am not in love.
1. At 5 foot 4 I ended up with the saddle in the lowest position possible. It is close to my bike saddle height- but having no possible adjustability in case I change to a taller saddle is scary. (for reference I ride a 51cm Cannondale and a size small Liv Mountain bike)
2. Reach for the shifting buttons is just that- a reach
3. Inner thighs rubbing on the frame. Due to the seat being in the lowest position I fear this will always be annoying
4. I seem to have got one of the trainers with the grinding noise- A quick google says its fixable- but how annoying.
So my question- can you put your wife on this and the Kickr bike and see how she fits on both? I am very interested to know if the Kickr bike fits a smaller person better.
Thanks!
My SO is about your height and we are at the very bottom of the range on the saddle. She has shorter legs and rides a 46cm Surly Midnight Special (just for geo reference).
Part of the issue with the shifters is the bar design and the hoods. I’m not happy with them and I need to figure out how to solve this long term, since I also find them to be in the wrong position.
As for the grinding noise, I had that at first, but after a good 1 hour session with some higher power and some sprints, it’s gone. I got the thing good and heated up to burn off some of the residue and that seemed to help.
I guess I just need to ride faster :) We have about an hour and 45 minutes on it and it keeps sounding worse and worse.
HI Tiffany-
Hmm, doesn’t sound good on the grinding – I’d definitely reach out to Tacx support now to get that ball rollin’, they may have some suggestions, though grinding isn’t something I’ve heard in any of the five units I’ve had (nor the Tacx 2T). So that’s a new one for me.
As for putting my 5’2″ wife on it, that might be a wee bit tough. She’s likely to have a baby the weekend – so…convincing her to jump on the bike might be tricky. Still, if the opportunity arises and she’s at the Studio/Cave tomorrow, I’ll see if I can convince her!
Thanks Ray! I forgot she is about to give birth. I doubt she feels like sitting on a bike :) I will reach out to tacx.
Got mine set up last night. Per the mention of grinding in some of the posts, for the first ten seconds or so I rode it last night, it sounded like there was a clicking in the housing, both while pedaling and when I let it spin down. It went away almost immediately, though. Have done two Zwift workouts now, and it’s working perfectly otherwise. I haven’t tried ERG mode yet, though.
One item that is concerning, though, which I called Garmin about today is that my handlebar horizontal adjustment lines are completely absent. Garmin couldn’t quite believe it when I told them, and i had to send them pics. Seatpost horizontal and vertical adjustment lines/numbers are there, as is the handlebar vertical. Very odd. They assured me they’ll figure something out. My unit is in the low 500s. Anyone else have this issue? Pic attached.
Hmmm . . . trying a pic again . . .
Just received mine. No horizontal measurement lines on my handlebar fore-aft slide either. Guess I have to log a ticket with Garmin about it? Not sure what they can do about it short of replacing the entire handlebar unit.
FWIW, contacted Garmin and they have, without fuss, agreed to send a replacement section to me (no return of the existing piece required). So as painless as could be hoped for.
My NEO Bike overheated on the first ride.
250-300 watts for 5 minutes on the 1st Zwift Yorkshire climb is all it took. Then again. Then again… I finally made it over the climb soft pedaling and it overheated on the first sprint of the Yorkshire course.
I let it cool and updated the firmware (it shipped with 4(?!?) pending updates) and it cooked itself on the Epic Climb.
I have a ticket in to Garmin/Tacx support, but I bet I’ll be selling this to a 100-200 FTP rider before winter.
Some of these wary reports aren’t exactly filling me with confidence… mine is due to arrive next week. Mark what do you mean by overheated? I know it’s sounds like a daft question but does it have some type of a thermal cutoff or something when it gets too hot?
On DCR’s thread about the N2T there are a few reports about the same issue – overheating. However I have a N2T that just works (except some minor wattage diff., but that’s supposed to get fixed in next firmware). I have done several 300W 30 min session without any thing at all. So not all units are faulty… Just saying ;-)
Why would you sell it? It’s clearly a warranty issue. Mine works fine for what it’s worth, so at least some of them are without issues.
Oh what a wonderful person you are. You will “unload” a defective product to an unsuspecting Fred.
Assuming it happens the way mine does, you lose resistance and “error” starts blinking on the screen. If you can get it to connect to the Tacx utility app, it will show the error as a “load” error with a thermometer icon. I usually have to unplug/power cycle the bike to get it to connect to the app.
Sorry, a bit confused on two things:
A) “4 pending updates”: When the Tacx bike (like all Tacx products) has a firmware update, it goes straight from the version you’re on, to the final version. It just has one firmware. Can you clarify the four updates? And what version it shows now?
B) How do you know it’s overheating? I’ve never seen such a message before – and curious what it looks like.
Cheers!
Ray, Not sure about the other writer. I get an “error” message on the Bike Smart’s Screen. When I go to the Utility App, the thermometer icon (usually greyed out on top left of the cluster of symbols) is red, and sometimes says “load” next to it. It also comes with a melted plastic/burnt transformer smell.
Pretty sure mine shipped with firmware .4 something before updating to .9 something. Might be what Mark is talking about. I have a case with Garmin support now. We shall see. I made it a whopping 1.75 miles in Zwift on the Yorkshire course starting uphill. At 8 mins and 36 seconds at 204W, the resistance quit suddenly and the screen began flashing the error message.
Thanks for the detail on the error message – never seen one before (only the text around firmware updating).
For the jump in firmware levels, keep in mind that Tacx was building and stock-piling units while waiting for certification. During that time period they were continuing to tweak the software. Roughly an iteration every week or two, which is normal for companies pre/post a major release (and good for everyone, especially consumers).
Obviously, the issues a few people are seeing are definitely not good. However, i’d *strongly* caution folks against assuming the other side of the fence is any greener. I think all companies here are going to have some teething pains initially.
Agreed, this is what it means to be an early adopter. (eyes his old MiniDisc player and ReplayTV) I am not particularly worried about the smell and I am used to the cook-off of high heat items treated for shipping, I was hoping that the resistance issue could be fixed with firmware, but perhaps not. I know CT and Garmin will make it right. It just sucks to have it after 14 months and not be able to use it as intended.
Hobe, we had a similar experience. Blinking “error” on the bike display and a red thermometer on the app.
When it started to overheat, the resistance backed off enough that I was able to big-ring a 7% climb (52/14 or thereabouts). The avatar was still moving forward. Then, the resistance dropped out completely less than 30 seconds later and the avatar put a foot down.
No, I’m not going to dump this on someone else (a little hyperbole). Garmin/Tacx first reply to my email contact was a request for the unit’s serial number and proof of purchase. They also offered to swap it out with a new bike.
I should have hung onto the box.
Mark,
any update on the error? I have received the same this morning and couldn’t even get the power or resistance going.
If you are tall and have big legs (6’4”; 203lbs) this bike is a problem. My legs rub so bad at the top near the saddle I have my setback at 10. I have the setting as close to my road bike as possible, I even “cheated” and move it up more. The rubbing is an issue….
Wahoo bike doesn’t seen to have that slider which would make for a better experience.
You might try tilting your seat back a bit. My legs were a tad close and occasionally. Just touching, but a slight tilt back of the saddle somehow keeps the legs straighter and. I touching anymore. The post is the same width as my frame bag when full and I don’t hit that so I figured I’d experiment with position and the seat tilt did it.
Ihave a problem when im pedalling. There is a feeling there is something loose. But there isnt. Im having this also with new pedals and other shoes.
The same feeling when standing on a climb.
I am so torn. This year was perhaps the worst outdoor riding season ever. I won’t go into details but I am looking at moving indoors permanently. I have it narrowed it down to a smart bike and right now its between the TACX and the Wahoo. I am so torn between the two. Nothing really stands out in the comparison.
DCRainmaker – since you have rode both which in your opinion is the better of the two?
My main things I am looking for is for least noise and most mimics a outdoor bike. My concern right now being in the Chicagoland area is if something breaks I could potentially be down for weeks.
I’m totally worth you on this one. Hurry up DCR with that test and shoot out.
As always Ray, great info. Is the bike quieter than the 2T? If so, can you quantify it? How would you compare the overall experience on the Smart Bike vs your wn bike on a 2/2T?
Snapped the belt this morning on a standing start type sprint.
Talking to Garmin support. Should hopefully be an easy fix.
Garmin referred me back to Tacx since they have no spare parts. Glad I hadn’t thrown out the box yet…
Hopefully I can get Tacx to send me a few spare belts just in case.
Hmmmm….! Slightly concerning…!
Things are in motion with Garmin/Tacx at this point and I have a few people in touch, so I think it will get sorted.
Hopefully I can equip them with some info to help avoid this problem in the future.
Closing the loop on this, I got a new belt from Garmin/Tacx and we are all good!
Pretty easy to install, they just had to send out a tool to help release the belt tensioner
If only they hadn’t rushed this to market. Oh, wait…
Is anyone else in the uk and ordered through tredz? I was told last Thursday by them that my unit was ready to be dispatched by Tacx. But since then Tacx haven’t been in contact to confirm dispatch. Just wondering if anyone’s has more luck. Cheers
I got a DHL tracking message on Thursday to say the “parcel” had been collected, only for the status to change on Friday to “Delayed. Please contact sender for further information”. Nothing since. As I think it’s being sent directly from either the distributer or Tacx themselves, I am not sure whether Tredz will be any wiser.
That’s my understanding too Malcolm. It’s being sent direct from Tacx. But they’ve told tredz they are ready to dispatch last Thursday. And now gone silent again by the looks of it. I think at this point it’s just one more of many marks already against Tacx as a company. They’re just handling everything about this release so badly.
I’m in the same boat – Tredz contacted my last week (Wednesday I think) to say that bikes were in the country, but as they were so heavy they were going to be delivered direct by the importer (ZyroFisher) who they said would shortly be in touch to arrange delivery. Having heard nothing by Monday I contacted Tredz again and they said that the “supplier” (I assume the importer) would be in touch with me soon.
As I’ve been typing this I’ve had an blank email from “Direct Home Delivery” with the subject “Confirmation of Depot Transfer for Delivery Order 340xxx” which is also cc’d to DPD, so I wonder if this is it finally moving?
^Actually the email isn’t cc’d to DPD, it’s cc’d to DHD, i.e. themselves. I’ve just Googled DHD and they’re a specialist 2-man delivery company, so unless I’ve ordered anything else large and heavy that I’ve forgotten about, this must be it.
^^So I called DHD and they advised me the ‘consignment’ (which I’m assuming is the bike though she didn’t have the details) is now in the process of being delivered to my local depot, which won’t happen till Monday, after which the local depot will call me to arrange delivery maybe next week.
Wow, this is frustrating! Tredz tell me that I was their second pre-order, and as there was only one other UK retailer taking pre-orders I must have been one of the earliest UK ones, yet here we are weeks after release…
I think I was told I was Tredz’s first pre-order. I’ve not had any contact with DHD about delivery at all, so you’re a step ahead of me now :-) Frustratingly I’ve packed away my old trainer and bike in the expectation I need the space for when this arrived this week. Looks like I’ll either need to ride in the rain and dark for some time or unpack everything again if we are back to “delivery some time soonish, but not sure when”.
FWIW, I got a call from the delivery company today to arrange a date of actually delivery. Seems it’s really on its way. I woudldn’t be surprised if other who ordered from Tredz in UK get similar calls.
Mine is being delivered tomorrow. Fingers crossed we don’t get one of the duff ones!
Ray, thanks for the helpful review, and keeping up with our questions/comments.
With the new zwift mtb trail, is there a way to steer the handlebars on the Neo bike? Any suggestions to makeshift this ourselves?
The courier company have rung me this morning and arranged for mine to be delivered a week on Friday. Which is what it is I guess. For what’s it’s worth I was told by tredz they had 7 units at that point. So if you guys were near the top of the list I assume you’ll be getting the same call at some point to hopefully!
No way to turn the handlebars now. Tacx would have to do some kind of mapping to the inside shifter buttons, or maybe they come out with a swivel adapter to replace the part of the bike that clamps onto the handlebar. Or you could just hold your phone in your hand and see if you can steer through the course. I suppose it will depend on whether steering catches on as more than an occasional diversion. I have my doubts but could be wrong. Seems like something I’d use once or twice and then never again.
The inside buttons are/were designed for steering. Like Wahoo, and Stages, and even True Kinetix. And Elite with their steering accessory. And JetBlack too.
However, everyone is waiting on Zwift to integrate with the things Zwift asked for two years ago but is now playing silent on. No, these companies aren’t frustrated at all to see Zwift release a feature on smartphones that’s kinda finicky after Zwift asked these companies to do a bunch of work on native integrations and then left them hanging at the dance. No, definitely not at all.
i just got the bike from CT yesterday and started putting it together before work this morning. To enable handlebar steering would require a hardware upgrade. The bars are mounted within a railing that moves forward and backward for adjustment of reach. I could see a potential for a pivoting mechanism to be built in there, but I would say that would more likely be the result of a next generation version rather than an add-on to the current bike.
As DC indicated below, steering is supposed to happen via the inside buttons if Zwift gets around to it. I, for one, hope that they do it sooner rather than later. Interestingly, looking at the Tacx desktop app, there are a ton of great video rides already built in (dare I try the Angliru?). I want to give those a try too before dedicating solely to Zwift on this bike.
I ended up sending my Neo Bike back. It worked ok with the same power issues as Ray saw. However, I have big thighs and I had rubbing problems it two places (see photo):
1) The front of the bar that the seat mounts to. Not the sliding part but the fixed part rubs against my upper thighs every pedal stroke. Using a Specialized Power saddle with equivalent (for a standard saddle) setback of 6cm.
2) The top few inches of the “seatpost” rub down near my knees.
I am 6′ tall and about 185lb. But my thighs are about 21.5″ in circumference. It you had smaller thighs this wouldn’t be a problem. But if you have large thighs or use a lot of saddle setback you might have a problem. Something to be aware of and consider.
As I am also quite tall (188cm, 6.2″) with big thighs (64cm 25.2″), I am now quite worried with this as there are now several reports of people having this rubbing issue.
My Neo Bike should soon arrive at my dealer but I am now considering canceling my order, I shall have to decide before end of next week whether I switch my order to the Kickr Bike (knowing that my dealer already told me that they do not expect the Kickr Bike before Feb/March…
I hope Ray’s report comparing the Neo Bike to the Kickr Bike will soon be available!
A couple of other things I noticed in my brief time with the bike- 1) the “slip” at high torque you can feel on the Neo 1 and 2 seems to be reduced. The bike feels “notchy” instead. Like you can feel teeth on a gear or something like that. I was also able to get the drive belt to slip and squeal on the pulleys in a couple of low rpm efforts. A guy on TrainerRoad actually broke his belt. Mine just slipped and made a squealing noise when I stood on the pedals when I was dying and my cadence dropped too low.
I’m 6’2” and thighs are 24”. If I try, I can easily touch the frame while pedaling, but if I just pedal and don’t think about it, my thighs are at least half an inch away from the frame. Different people might move their legs more inward in which case I could see it being a problem. For others, like me, it’s not an issue even with 24” thighs. Keeping the seat level to slightly tilted back keeps my legs straight. I would try it out and see. The frame is no wider than my frame bag and I don’t hit that while pedaling, and it’s narrower than a water bottle, so I can see why they settled on the design, but maybe the placement could have been better. It would be interesting to see how wide the center bar is on the wahoo. Looks just as wide. As far as overall performance, I guess I’m lucky as I’ve had zero slip, no overheating, and pedaling is butter smooth and certainly not notchy by any sense of the word.
Good Day
Anybody in Switzerland having received a Taxc Neo Bike yet?
Had it pre-ordered in November 18 through a Tacx Bike Dealer.
He got a call early September from the new distributor announcing shipment “in the weeks ahead”.
Hey, i got it from stdistribution.ch, seems to be the only shop where the bike is available at the moment..
So I’ve managed a couple of shorter rides (30 minutes each) on my bike since I got it together last evening. Here’s my thoughts:
It looks great in person. Easy to put together. I can get the handles on the adjustment bars to line up perfectly straight with the bike. I find them easy to use. They are just like DT Swiss ratcheting quick release/thru axles (which I happen to have on two of my bikes). So I would argue that’s a non-issue for sure. The bike feels solid. I have had no issues with weird smells or grinding sounds (as of yet, fingers crossed). It just worked right out of the box.
The cord that dangles down in the front can be pushed back into the frame some which makes it much less unsightly. There’s another plus.
The TACX ecosystem seems pretty cool at first glance. I biked around Rome this morning. There are a lot more courses to download and the bike responded to the inclines perfectly. Not a lot of other users out there though that I noticed. Plus it’s a pay to play after the first month if you want all the features (live opponents, most courses, etc).
The tablet holder held my 10.5″ tablet perfectly. The fans I had set to adjust with speed which was nice, but I will probably switch that to heart rate in the future.
Now to the concerning parts:
I’m 6’1″ tall and weigh 165 pounds. I do not have large legs at all – in fact people make fun of my skinny legs at times (chicken legs, etc etc). And…. I have rubbing issues. I have no issue where the frame meets the seat post like Ray had. I have issues with the seat adjustment rail. My set back is far enough that I rub against the little edge of the framing where they beef up the frame rail about halfway back. I have tried moving the adjustment back and the saddle forward and all other possible setups. I even swapped out saddles. I found that the saddle with the tallest rails (ie the ones that lifted the saddle up from the mount the most) actually helped quite a bit. If I sat on the tallest part of that saddle I would get no rubbing but that is not a suitable riding position. Otherwise, no matter what, I get minor rubbing. It’s not to the point that its chafing me (at least on shorter rides) but it’s extremely distracting.
I noticed some small slip when hammering out of the saddle. I only pushed up to around 700 watts. The bike caught up quickly though, so it wasn’t enough to really annoy me at all. And that will probably settle down over time.
My wife is 5’7″ and 120 pounds. It doesn’t look like she will have any issues. But for anyone who is 6’0″ or taller OR has big thighs OR both, this is going to be a problem.
The solution to the rubbing on the seat rail will not be an easy fix. A saddle with significantly taller rails could help those who are rubbing on the seal rail potentially. Or they could make a much thinner rail profile, but that would mean a new seat post as well as that’s all one piece (and probably the rail that the seat attaches to will need to be re-done). It won’t help those who are rubbing on the frame though. That’s a permanent issue.
Now i have to determine whether I can stomach a constant rub on for the next few years. The bike is perfect for my wife – easy to adjust, a visible screen for metrics, tablet holder, phone holder, two charger ports, etc. But I will be the primary user and don’t know…
Oh and one more point… the hoods are ridiculously small compared to normal shimano hoods. It’s not easy to get a good hand position on them. Smaller hands will be fine, but larger hands may be struggling to find a good grip.
And the braking function takes a huge amount of hand pressure and the “lever” is horribly non-ergonomic.
I found the level and buttons to be perfectly fine for me. They worked and the buttons do click slightly, which is nice. And the ability to see your gearing without having zwift or anything is a huge plus.
I agree the brake lever takes a ton of force to use, but I think most will rarely use it.
Overall I think this is a fantastic bike for those that are under 6’0″ tall. It’s a few hundred less than the wahoo, includes a very stable platform, full digital readout, fans, tablet holder, 2 usb ports, the accessory tray, and road feel. Above six feet tall, and it’s going to be hit or miss on rubbing issues. Some seem to find a sweet spot, others not so much.
I have the opposite situation where I don’t have any rub, but my SO does. I’m going to wait it out for a few weeks to see if its an issue for her, but otherwise I’ll have to return the bike sadly.
fingers crossed.
Does anybody know of any UK availability?
Just received a Neo 2 smart bike, as soon as I pedal immediatley goes up to extreme high watts cannot figure out what I am doing wrong, any advice would be appreciated as I cannot get anyone from Tacx to respond
What support did you contact and when? You can also contact Garmin support too.
Can anyone tell me whether the handlebar can be swapped with my preferred one?
Not easily, from what I can tell without unwrapping the bars. They attach easily enough with four bolts underneath the cover, but the shifters themselves use a different type of attachment to the handlebars (they use bolts rather than straps). So you can easily rotate the handlebars, but not easily attach the shifters to a new handlebar
So moving the hoods is also not easy?! Unless you move the handlebar? Hmmm that kinda sucks, doesn’t it?
It’s hard to tell without actually unwrapping the bars, but the shifter/bar atttachment location appears to be fixed on the bars.
I’ll see if I can get some better pictures.
That would be great – thanks :-)
So I took the plunge! I bought the NeoBike. However it’s on pre-order since the expected ones where not delivered…?! Anyway’s I got it with grand opening discount, so it’s ok. I have just emailed Tacx about the handlebar change. I’ll post their feedback ;-)
Hello everybody
I tried my new bike today. All in all, very good thing, quiet, supple, and very pleasant to drive. However, I have found that it is far from accurate in ERG mode at low watts. Mostly around the 40Watt above the desired value. For watts over 200w it was mostly accurate. does anyone else have such a problem? greetings from Switzerland
How did you validate that? The difference?
Well, i did a workout in trainerroad with erg mode, and in the low watt parts with the target of 120 watts i had approx 160watts all the time..
That sounds strange?
Ray mentions issues with Tacx Neo Bike ERG deep in his video review. I have experienced some minor problems and have been in touch with Tacx support. I never had a problem with my Neo 2 in ERG. Generally speaking ERG is fine. I use ERG most everyday for workouts in Zwift via Apple TV. All my workouts were fine this past week, xcept one that I failed. I have never failed a workout before. It seems there was some “increased watt creep” that eventually put me in the ERG death spiral. On the plus side, it seems the watt targets are “loose”. I really haven’t used the bike enough to get more data on this issue.
For my opinion there is something wrong on the erg mode in this bike. I seem to have the wattage all over the place and all trainings in erg mode (both on zwift and trainerroad).
As well, my bike gives me errors all the time, not sure what it is…..
As well, my pedals develop a cluncking noise after 2-3 rides, i need to uninstall them and install them again and noise is gone, Then after 2-3 rides clunk clunk clunk comes back…
NOT uber happy at the moment……
here is the errors on the screen and noise of the pedals…
I have a feeling that TACX are reading along this thread. SO TACX – please do something about it. Please entlighten us that you are working on this…!
I have a NeoBike on pre-order, but I’m seriously thinking to change that to KickrBike. Read an initial review and heard a few words on Zwift from owners of the KickrBike – so far they’re pretty blown away…! Not exactly the same can be said about NeoBike…
just in case anyone thinks i am lying, here you have a video with the error on the screen and the clunking pedal noises.
link to youtube.com
i have created a ticket with tacx, hopefully they will get back quickly.
That doesn’t look like the right LCD screen – something is amiss there, it should be showing some basic data. Any chance you’ve somehow paired as a power meter, and not as a smart trainer? That’d explain why the wattage is wonky.
As for the clunking, would have to defer to Tacx support on that.
Finally, when comparing against KICKR – there are no *production* KICKR bikes in the wild today, aside from (as far as I know), two reviewers: Myself and GPLama. And I don’t believe either of us have talked about anything beyond setup of the bike.
My sense – after having one now a few days – is that this fall is going to be a ‘pick your poison’ sort of affair with the different units. All of them are going to have some teething issues, some…maybe a bit more substantial than others.
I am pretty sure is selected as electronic trainer (actually there is no other way to do it).
When using zwift i can see some basic info like gears, but in erg mode everything sissapears.
Attached another video, i have tried trainer road and zwift in erg mode and in both cases wattage is all over the place!
Attached video to prove i am not crazy!
link to youtu.be
Regarding the pedal clunking, i will try tomorrow some mounting grease on the threads and on the pods itself.
I have seen Ray your other post regarding “The software is falsely shutting down the unit, which the next firmware update is set to fix”, i think that is the error popping up on my bike, hopefully it will be just a firmware fix as well… Cross fingers on tacx support!
From wahoo…
The Kickr bike sold out on pre order for the first 100 units. At this time they have no updates other than they expect word in December on the next batch. That batch could start going out between January and March, most likely the latter.
If you dont have rubbing issues and dont need the climb feature, the Tacx is a really solid bike.
FYI My bike has to be sent back to Tacx…. let’s see how everything unfolds…..
I realize I’m getting old and slow, but my indicated speed on the Bike Smart is about half of what the readout is on either Zwift or Rouvy, much slower than if I were actually riding a real bike. Anyone know what gives?
Since you’re on a trainer, your actual speed and distance are zero. (Glad to help.) What Zwift and Rouvy do is probably have a detailed model of terrain, wind resistance, etc. along with your weight and the numbers from the trainer (power, cadence) and compute a “distance” traveled. What the Bike Smart is doing is anyone’s guess. All of them are making it up, and apparently none of them are close to correct for you.
I have a problem with Road Feel. I do not get the turn on/off bottom for Road Feel on Zwift settings. I do get it with my old Tacx Neo 1, not with the Smart Bike. Is there a solution for this problem?
I believe the issue here is something on the Zwift side not recognizing the Zwift Bike in certain protocols as a NEO series. I’d say it’s worthwhile to create a support ticket.
Thanks Ray, I will do that.
Here the answer from Zwift support:
Hi Ralph,
Thanks for reaching out to Zwift support!
The new Tacx Neo Smart indoor bike will work with Zwift, but at this moment does not officially support the road feel setting that the regular Tacx Neo does. Our team is working on this but at the moment we don’t have any updates on when it will be implemented.
We also encourage you to share your thoughts and vote up support on our Community forums at link to forums.zwift.com.
The forums are a great place to get more community support for an idea and attention from the dev team. The more attention an idea gets, the more likely it’ll get implemented into Zwift. You may find many members have the same thoughts and ideas as you!
If you have any other questions, please let us know.
Ride On.
Eric W.
Member Experience Agent
Here the answer from Zwift support regarding missing Road Feel:
Hi Ralph,
Thanks for reaching out to Zwift support!
The new Tacx Neo Smart indoor bike will work with Zwift, but at this moment does not officially support the road feel setting that the regular Tacx Neo does. Our team is working on this but at the moment we don’t have any updates on when it will be implemented.
We also encourage you to share your thoughts and vote up support on our Community forums at link to forums.zwift.com.
The forums are a great place to get more community support for an idea and attention from the dev team. The more attention an idea gets, the more likely it’ll get implemented into Zwift. You may find many members have the same thoughts and ideas as you!
If you have any other questions, please let us know.
Ride On.
Eric W.
Member Experience Agent
Oh, that sucks. Road Feel was one of the Tacx USPs that worked for me – it may be a bit gimmicky, but it was a bit of fun that broke up a long ride. I don’t really understand how it wouldn’t work with the Neo bike when it works with the Neo trainers (presumably including the 2T on which the bike is based) – I would have expected the feature to be exposed in exactly the same way to Zwift or other platforms.
I don’t see a quick fix coming from Zwift either – there’s already areas on some of the newer additions to Watopia where they’ve clearly forgotten (or not bothered) to invoke Tacx’ Road Feel so I don’t think that Zwift see this as a high priority – which is probably evident from them suggesting you add it to their forums and up-vote support on it. Given this is a fairly niche product, I don’t see it getting enough momentum on the forums to push it anywhere near the top of their “things to fix” list.
Here’s the link to the actual forum post where you can upvote.
link to forums.zwift.com
Today I was able to recreate the overheating, resistance loss issue with the unit unplugged doing a TACX app heart-rate workout. Garmin is still taking their sweet time and have not yet offered a replacement. In the meantime the longest ride I have had before resistance dropout and overheating on my $3K bike is 13 minutes. Sigh. Just need them to make a decision so I can go to the next step and engage with CT if necessary.
I’d press Garmin support again. I talked to them about the overheat/dropout issue, which basically boiled down to two camps:
A) Units that might actually have a legit issue (a small number)
B) The software is falsely shutting down the unit, which the next firmware update is set to fix.
An ETA on that particular firmware would be nice… Can you ask them?
I’m patient(ish) I already have 14 months of waiting on this thing. The important part was that I was able to recreate it without Zwift, and without it plugged in. At first I thought it was just going to be a Zwift compatibility thing. Either way I had to finish my episode of Mr. Robot on the couch. I suspect you meant legit hardware issue. I would say having a brand new product of this price shutting down unexpectedly is still a legit issue, even if they can solve it without paying return freight. I understand it is important for TACX/Garmin and their shareholders if they can fix it without having to touch the bike but to the consumers whose goodwill is fading, it matters a lot. I am more interested to see if it is an early production issue or if the problem is going to scale as more get into the wild.
Same problem here.
The first 15 minutes are ok than/or if i got more then 400 watts the Bike is shutting off and on! In this time I see “error” in the display as well the ventilator are stopping and the electrical support for my tablet is off.
By the way if I put the main plug into the bike there are coming some electric sparks. Normal?
The tray for a mobile is ok but if you have a “normal” TV control as well you need to find another place for it. Not enough space on it. A pity! :(
Have a return label but looks like they won’t have a replacement to ship me until after 5 November. Maybe they will kick in another couple months of premium for the TACX app, I might be able to download a whole video by then.
Hi there,
I received my Tacx bike last week and completed a few rides (ERG and Sim mode).
While I am generally quite happy, I noticed a few issues:
1. The adjustment scale for the horizontal adjustment of the handlebar is missing. They probably skipped printing the scale on the slider in the manufacturing process.
2. Power control in ERG mode feels and looks pretty rough. Sometimes I am way under and the way above the target output. And resistance drops down a second or so before the end of the interval. Definitely not happy with that since I use ERG most of the time with Sim mode being the exception.
3. The pedal stroke sometimes feels a bit rough/notchy as if there is no resistance for a split of a second. I am not sure why this is happening. Could be power control in ERG mode (e.g. motor is accelerating to much???) or a mechanical issue with the pedals or flywheel. Did anyone experience this as well?
4. During sprints, the handlebar does not feel super sturdy and makes a creaking noise.
I am wondering whether some of you encountered the same problems and know what to do. Perhaps, Ray, if you have time to respond, I would be very happy to hear your thoughts, especially on the issue with the “notchy” pedal stroke.
Thanks!
Don’t have any of these issues on mine, but the handlebar can easily be tightened. Just remove the screws holding the plastic cover and you’ll see the clamp screws holding the bar. Tighten those up and it should fix it. I rotated and tightened my bar clamp and it’s like a rock in sprints.
Don’t have the other issues, but I guess check if road feel is on or not. Pedaling should be buttery smooth otherwise.
My erg bounces around but no more than my Direto and usually within the range box on Zwift, and I certainly can’t feel it. No drop off before end of segment. Yours sounds off. Have you updated firmware?
Thanks for your reply!
Yes, I saw that the handlebar clamp can be tightened. I will give this a try tonight and see if this fixes things.
The handlebar is the most minor issue though. I am most concerned about ERG-mode and the notchy feeling I sometimes get when pedalling. I feels as if there is either some movement or as if there is no resistance for a split second. Very weird.
About the notchy feeling.
My unit is on his way back to Tacx for this reason. They sending a new unit when this arrive.
Ok, thanks for the info! Too bad that this seems to be real concern not something that can be software-fixed. Did you contact Tacx Support to claim the exchange?
I just wondered if the ‘notchy’ or ‘rough’ feelings that people were experiencing could in any way be related to Road Feel? I guess the best way to test would be to run the Tacx Utility app, change the Road Feel settings and see if it makes any difference.
FWIW – Tacx support just confirmed to me that the handlebar can be exchanged to a preferred one. It’s straight simple and like you would change any other handlebar.
Hi Ray
Nice review
I notice Bkool have released the Smart Bike 2 now and you’ve not mentioned this on the alternatives list.
I was just wondering if you’d ridden the Smart Bike yet?
Mark,
what is the update on your error? I just had the same errror this morning. could you solve the situation?
Hi DC Rainmaker,
any ETA on the Wahoo Kickr Bike review? Eagerly waiting since i am trying to decide on one of the two…
Thanks lots !!
I received it last week and have been getting rides in on it roughly every other day.
I’ve had a slew of issues, but I think they’ve either:
A) Solved most of them
B) Or have them solved on other units coming out of the factory
C) Or have them planned to be solved in upcoming firmware
I think by next week I’ll have a bit more clarity on where everything stands.
DCR,
With fw 0.0.31 for N2T – are there any news on the firmware for NeoBike? Sounds to me that some issues where the same – wattage offset – and has that been fixed for the NeoBike?
They said it was going to follow by a few weeks.
Thx a lot
Hi everyone, I hope someone can help me out.
I really want to get one but space in our apartment is kind of limited. I have some space that is about 110 cm in length behind a door to store the bike when not in use.
I found the following specification on their website:
1390 × 750 mm (54.7 × 29.5 in)
Can someone that already has one at home check for me if that is the length when fully extended? Or rather when not extended at all? What is the shortest one could get the bike to?
Also: is the width of 75cm correct? What is the widest part? The feet? The handle bars?
Thanks a lot everyone! Wish you a good weekend!
Hi Ray,
I was wondering if you (or anyone else here) ever tried the kettler racer s? The 2019 models are available at pretty reasonable prices at the moment, so wondering if it’s worth going for one of these instead of the tacx (link to indoorcycling.org). They seem to do all the right things (real Campa shifters for one)
Cheers
Jochen
RE: Kettler
No, my main reason is that my line in the sand is basically whether or not a bike supports ANT+ FE-C & Bluetooth Smart FTMS. In other words, the industry standards. Otherwise, it’s just a mess to deal with for all the apps out there (those today, and those to come).
RE: Sizing
Somewhere around here someone either posted or linked to a measurements guide from Tacx. I’ll see if I can find it, or failing that, when back in the studio on Monday measure it all.
I’ve been using Kettler bikes for years until 2017. They’re qute solid and very quiet. However they’re not a smart bike and Kettler World Tours is their own software. They will not pair to Zwift or anything alike – only KWT. KWT is ok, but it’s like riding ERG-mode all the time. I’d argue that their technolgy was state of the art 10 years ago. Now with the development of indoor cycling, they’re doing a “Nokia”. A shame since their build actually is good.
Ok thanks, considering that it said Zwift compatible I assumed it can do at least either one of ANT+FE-C or Bluetooth Smart FTMS. Unfortunately the Kettler website is very sparse on exact technical information.
In their forum you can still read about Zwift hacks. It works – so I’ve been told from my friend – but not very good. Kettler hasn’t done anything in that direction yet. Actually – though some years ago – I wrote with their devs. Afterall I have been riding A LOT on Kettler before. However they replied Zwift is a compeditor, hence they wouldn’t (at that time) make their bike compatible.
Their software – KWT – is actually so-so-ok for RLV’s. It’s quite easy to set up sessions all can ride together. But then again – it’s only Kettler bikes. I believe they use BT to communicate with PC and this is a closed protocol. They don’t support any widespreed BT or ANT. So that’s kinda bummer.
Like I mentioned earlier; they may have their own community with a lot of fans. But eventually they are heading into a NOKIA. Finally – if you’re riding to see great RLV’s – Tacx IS the reference. No one else has videos on the same quality level – period. And with a Tacx you can also ride everything else: Zwift, TrainerRoad what ever…
Thank you Ray, that would be super appreciated if you would find the time.
I found this one: https://media.dcrainmaker.com/wp-content/cache/comment-plus/3317919-1600×1200.png?1568748577
Although it is really hard to judge the total length of the bike from that.
Perfect timing on the message, sitting next to the bike:
My Rideable Length: ~150cm (very close to max, you could put it out a couple more centimeters if you went even higher as when you extend the front post it angles ever so slightly forward, but this is with the handlebars all the way forward and at 17cm of height).
Min setup without removing any parts: 126-127cm
Min collapsible length: ~116cm (front feet to back feet, with front handlebars removed – removing the front handlebars takes 5-7 seconds, putting them back takes 15-20 seconds inclusive of plugging back in the cable)
Width: 75cm (the rear feet width, which is the widest part of the bike)
Hope this helps!
You are simply the best, Ray! Thanks a lot! This definitely helps.
Next step is to find out if there is anywhere I could store it properly. ;)
I got my bike on Friday. So far generally all is good. Smooth, silent, I’m lucky I’m not getting any rub from the seat post etc. I’ve done a race on zwift full tilt and no overheating shutdown thing happening.
One thing I have noticed is I’m not getting any of the feedback from the bike when I’m shifting gear. Or the little feedback I’m supposed to get when I’m at the end of the cassette. Anyone else got this problem? Just wondering if it’s a common thing that is awaiting update or I should get in contact with Tacx.
The feedback is very subtle at the end of the cassette and less going one way than the other. It’s subtle but there. Seems just about right to me.
I’m not getting any at the moment. I’m sure if that. Thanks for the response though. I’ve sent Tacx an email.
Hi, has anyone with this bike been able to compare it to the Atom? I’m debating whether this is worth the extra $700 or so the Atom will cost in the US.
Ray compares the two in his review and in some comments above.
Thanks – I guess I was looking for a bit more. Sounds like a comparo is coming. Wattbike has made this complicated by pricing the US version close to $2500. It’s so close to the Tacx it makes me wonder if going with the Wattbike would be foolish. And then the Tacx is so close in price to the Wahoo, I wonder the same about those. Of course, now we’re talking a full grand higher than the wattbike.
Well, I was loving my Neo bike after two weeks of use until this morning when without warning it started making all manner of creaking and knocking noises from up front. Still pedaled smoothly and all systems and flywheel resistance fine, but after talking with support, it has to go back in the box for exchange. Seems like something went in the belt/front ring assembly. I really want to use it this winter so I don’t think I’ll just return it for the Wahoo, but I’m tempted.
That’s not good…. I have a neo 1 as well as the bike. I intended to sell it on but I think I’ll keep it for the winter in case the bike keeps failing.
Yeah I still have my Direto for now. Kind of amazed that they could have tested these for so long and so many problems are popping up. Mine was really perfect and then not. I think I’ll stick with it though and get a replacement as I really liked pretty much everything about the bike while it was working.
Brand new bike. Got it assembled today and first ride. 3 min in had complete loss of resistance and burning smell. Tacx utility shows a thermal overheating. Riding about 250 watts during this period on a mostly flat track. Contacted Garmin and they are supposed to contact me to figure this out
the 3 min were very nice though. im going to try it again after has chance to cool down but still smells like burning plastic. Overall bike looks great, was easy to set up. adjustment handles work great and have a spring loaded design so once tightened can then adjust the handle to be inline with the frame. I didnt find the pedal inserts to be too much of an issue just have to make sure and match them up correctly.
I’m wondering if you ran into the Styrofoam issue that GPLama ran into? where bits got into the fan area?
Same here…. brand new bike, got it assembled. Turned the freewheel by hand and guess what: rattle rattle rattle! Imagine the look on my face. I updated the firmware, but it didn’t change anything. I am so dissapointed. I thought that getting mine a bit later than many others was equal to a lot of fixes made by Tacx. Sadly this was not the case for me. Which also was “enough is enough” (I had a few Neo2 beeing returned earlier this year) so I returned the NeoBike a got a full refund.
So for now I’ll stick to my 2T which ironically is perfect. But mann what a rollercoaster ride. I’m exited to see DCR’s shootout. All of a sudden KickrBike just moved a heck of a lot closer. Sadly but honestly I will not consider Tacx again untill we see a 100% fix for their most wellknown issues; the rattling noise and accuracy issues.
PS sorry for beeing a bit harsch here. But I’m so dissapointed :-(
Totally makes sense. I’m going to stick it out just because I really loved the bike otherwise. The ride quality is just so much better than any bike/trainer combo will ever be, and my family loved the ability to just adjust and go. I even started doing some workouts after bike commuting home because it was so much more convenient. Sent mine off today and will get the replacement in a week or so and we’ll see. I still view this as the cost of being on the bleeding edge and figure there will be some teething pains before it all settles. The quality of the ride will probably keep me on the bike even if it has to go back again I imagine. Now that I’m spoiled by how nice a ride this offers, it would be hard to go back to bike on trainer.
Not for a price like this. It’s NOT OK to be a guniea pig for a first mover on this equipment. This is supposed to be a HIGH END UNIT and so it should work like one. Just work, like in fit and forget. No fuzz no nothing. Just work perfect everytime!
I do believe that Tacx eventually get there. But only time will tell when that happens. Untill then – I’m out.
Of course you’re right. But sh*t happens, and as long as they take the thing back for free and replace I’ll stick with it. The ride quality is worth it to me. I figure they’ll get it right eventually, and it took me all of half an hour to load it back in the box and car for the drop off at UPS. Pain in the ass, yes, and disappointing, and understandable that many would just send it back, but it’s a really, really nice ride, so I’ll give it at least one more shot.
Indeed the ride quality of my 2T is great too. Yes the chain and cassette is there and it makes some noise. But the ride feel is great – no doubt. Thing is – I’d bet the same can be said about that KickrBike too. That one has a completely new power unit. Yes there’s a risk that Wahoo was too fast here and not have it all right. But there’s also a chance that they actually did build a super smooth spin… Only few had had this unit in their hands, but smoooooth was defintely one of the words being mentioned a few times. Don’t get me wrong; like I said I love my 2T. But I don’t think Tacx are alone for long woth smooth spinning units. Just saying…
I’m loving the Tacx Neo Smart Bike. Smooth as butter, quiet as a whisper and I actually love the fans. I don’t have to worry about derailleur adjustments or tire wear, just get on and ride. I do find my inner thighs hitting the seat mount, not at the seat mount/seat post location but right below the nose of the seat. I think this might go away once I put my ISM saddle on the bike from my current saddle and either way, not a game changer. Also seeing my wattage output higher than programmed in Zwift in ERG mode (much more steady at higher wattage) but wondering if that is not a combination of me, the trainer, and the program. I adjusted the tacx power averaging after my last ride to see if this changes anything. Anyway, from my perspective worth the money due to the convenience. Not perfect, but the physical/mechanical issues are VERY minor, and any other minor issues should/will be fixed with software upgrades. I’m a fan and very happy. Also, cheaper than Wahoo and since I repurchased from TACX, cleaver training honored the original discount. Shout out to Clever Training for being so good at what they do!!
Have any UK bikes actually been delivered yet? I’m being told my order placed 12 months ago is now delayed until 14th November (at least….)
Which countries are these going to if that’s right.
Hi Mike
I’ve had mine for a couple of weeks. I ordered through tredz. I think my bike was one of only seven so they received so I guess all the retailers are getting them in small numbers at a time.
Got mine through Tredz too and have had it for nearly a week. Only one ride so far. Initial worrying rattle (more like a high-hat being played) went away with half an hour of riding. So far so good.
FWIW I ordered mine in Sept 2018, so a few weeks/months before you did (if you literally ordered it 12 months ago).
Maybe that’s it…hope the bikes better than Tacx PR when (if..) it turns up!
Tredz buyer too (their second pre-order) and have had mine a couple of weeks now with 150km on Zwift. I’ve not experienced any issues (so far!) apart from one of my fans tends to stick and there’s no Road Feel on Zwift (something that Zwift will need to sort out). Oh, and like lots of other people (everyone?), there’s no position markings on the handlebar adjustment rail.
Has anybody raised the road feel issue with zwift? @Ray, is this something you have any gravitas with?
All things considered, it feels like most of the problems are teething issues. In a few months when comparing the tacx with the wahoo bike, I think the Tacx will be the better value proposition with the price difference.
Zwift’s response has been to tell users to post it as a request in their forums, and the more people that up-vote it, the more likely it is to be considered.
Not exactly inspiring when this isn’t a new feature that people are asking it for, it’s just for Zwift to recognise that the Tacx Bike is Road Feel compatible. I get the feeling that Zwift have lost interest in being a showcase for Tacx’s Road Feel judging by the lack of it on obvious places in recent new courses and additions to Watopia. The earlier courses (original Watopia, London, Richmond) almost looked as if they’d been designed to incorporate Road Feel sections, but that’s certainly not the case now (Yorkshire’s a real missed opportunity for a cattle grid!)
Sure thing – it’s gonna be interesting to see DCR’s shoot-out…
@DCR
How is that shoot-out going ;-)
I raised the Zwift issue again with Tacx, who are also raising it with Zwift. It sounds like it’s working on certain platforms already.
As for the shoot-out, next week, likely Tues or Weds. I got the trainer recommendations guide done last night- so this is next.
Thanks Ray
Is there a setting on the bike or within Zwift to enable the downhill inertia on the bike? I can’t say I’ve noticed it at all, despite going down some long steep hills.
Just coast on a downhill and the flywheel should keep turning.
I’ve increased the Realism setting of the trainer in zwift so a 5% hill really is seen by the trainer as a 5% hill. That seems to have made a difference both up and down hills now.
Ray, any news about the True Kinetix Bike? Have you had the chance to get your hands on it?
Yeah, I’ve had one in and out and back in the studio a few weeks now. It’s more of a prototype than a final unit. They grabbed it back today after some mechanical issues I was having.
Hi,
So I have just been told that delivery of my pre-ordered bike is delayed. Reason should be, that they (Tacx) are suppose to start to install new chip (cadence etc) in production. Anybody heard anything similar? This thing is real nightmare and I am now selling my Neo 2 hoping I would finally get the Bike…. I did the same before with Neo to purchase Neo 2 later as workaroud. Now it seems I will have to buy Neo 2T in the end. These workarounds are becoming more kind of standard now in my wifes eyes – she may start to think that I am using Neo Bike as exuse to justify annual upgrade of smart-trainer ;-)).
Cheers
Marek
Hi Ray,
Have you maybe heard anything about the new chip(set) being used in newer models? I was not able to find anything like this anywahere on internet. I read about issues with overheating, so one can think that this new chip could make sense, but bo one else seems to know about it.
Thanks & Regards
Marek
just got an email that my tacx is delayed till Dec 6th. Was supposed to be shipped Nov 1st. preordered in USA, CA.
Any ETA on the firmware fix for Erg mode now that the 2T firmware has been updated?
My SO is a bit annoyed that her 70w recovery intervals are currently bouncing around between 90w and 110w.
Thanks for the review.
Iv had one on order from the start of year. from Tacx dealers in NZ. waiting for 10 months.
You have highlighted one of the problems I have come up with from looking at the images. that is the Thigh Gap problem.
Like you i have no Thigh gap. In fact im so bad sustain bikes my thighs lightly brush the Top tube of my road bikes. also rub away on my Saddle rails.
The question i have is. do you have a thigh/ in quad rubbing problem at the top of the seat post?
talking about the area of the slider for going forward and back.
Thanks
Still looking forward to it turning. hoping for work arounds on the rubbings.
i do send 6-12 hours a week on my current Neo during winter.
Other than a redesign of some parts there is now workaround for the rubbing issue. You either have it or you don’t, or if you have it, it may bother you or not. If I’m sloppy or think about too much, my legs might touch occasionally at either point in question. If I don’t think about it and ride normally, I don’t touch and/or if I do, it’s very slight and I don’t even notice. For me, the bike design is fine. Same for my wife and daughter. I’m 6’2 and have 24 inch thighs and my daughter is 5’8”. I did find that if the seat is tilted a bit too far forward that it promotes inward leg movement. Keeping the seat level or slightly back keeps my legs from rotating in where they might touch. I’m guessing for most people it should be fine.
I’m roughly in the same camp. If I think about it, I notice it. If I’m a bit sloppy (or, more specifically, easy pedaling) – I notice it.
I noticed it more on the KICKR Bike than the Tacx Bike. None were show-stoppers for me though.
It’s not at all present on the ATOM.
Just returned my second bike to the bike shop.
The first unit returned to Tacx in the Netherlands. They send me a new one a week later. In that shipment they forgot some parts I’ve returned that first time. Like some bolts and the seat rails. I had to wait 1,5 week to collect that stuff.
After 2 weeks of riding I was still feeling some ticking in the crank area. I’ve swapped my pedals. cleats for new ones, but still feeling some ticking. The first unit had this too.
The second unit had within the first minute some metal ticking/sound/scraping. After a warm-up it disappeared.
And then the rubbing. Every position on the bike which is comfortable for me gave me rubbing on the seat rails.
This morning I’ve returned the second bike to the shop and gave my money back.
The communication with Tacx is horrible. The telephone is broken for a week now, no reply on email for 2 weeks, no action with a direct message on Facebook.
No more any Tacx product in my house.
Devastating…!
I’m fully with you here. I returned mine too and got my money back. That’s about 10 days ago and I haven’t regret at all. May I ask; are you from DK (like I am)?
Netherlands
Thanks – your name just sounded danish ;-) That’s why I asked…
Sorry to hear. For others, the tacx support very clearly states that all customer support is now handled by Garmin. No point in trying to call tacx. I’ve had quick response from Garmin every time even though my replacement is now delayed. I suspect they are trying to figure out the bottom bracket issues.
Just returned my Tacx Neo Bike I got yesterday. It was making exactly the same noise you can hear in this YouTube video of a Tacx Neo
link to google.com
Great ending to this Tacx catastrophe…
Same here.
In the beginning everything was ok except the power supply (on/off) problem…
Now. After 5 weeks a bad sounding noise:
link to youtu.be
Does anyone know of any availability in Germany? All the retailers I contacted did not have any and didn’t know about upcoming availability.
Thanks!
Do you know when you are going to have neo bike availability? My local distributor canceled my order after having me for almost a month waiting and without giving any explanation. I think it’s a TACX launch disaster. He imagined that until the middle of 2020 we won’t know anything about this product.
Thanks
Not sure what country you are from, but I just received a replacement bike here in the US and it’s working perfectly. They seem to have bikes available at least for replacements of faulty units here in the US.
Spain, thanks.I don’t find any distributor in Europe that has the product available, at least online. It’s a shame, we’ll have to wait.
The replacement they sent me after I had the overheating problem said “refurbished, cosmetic blemishes” on the packing slip, and the handle bar bracket was bent so that it wouldn’t slide onto the rail. No QC or test fit before they sent it out. I’m not happy.
Update, front stem bracket of the replacement bike will not allow a handlebar bracket farther than shown before wedging tight. Both new and old bars slide fine on to original bike that overheats. At this point I can’t even assemble the replacement bike to see if it overheats. Hoping Garmin can tell me how to unhook the cable and switch stems so I can salvage this until they have an actual new bike to send me.
Sigh.
Did you completely remove the tightening nut and see if it still sticks?
This is without any tightening nut or friction post in place.
UPDATE: My case was elevated andI spent some time on the phone with Garmin today showing photos and taking measurements. Looks like the rail on the front post was bent in shipping. (not terribly surprising as it is inexplicably the only area not protected by foam during shipping.) Looks like I will get another replacement bike before long. The cable in the front post does not appear to be user serviceable so there is no way to just switch posts without opening the main chassis.
Hugely helpful, typically insightful and detailed review DCR – thank you!
Is there any update on the ERG mode stability fix? I have been using a gen 1 Kickr since 2015 and feel it’s time for an upgrade. I need my trainer setup to do the following:
1. Work seamlessly with Zwift for group rides and races.
2. Allow me to run very specific workouts with a stable ERG mode. I am a coach and racer myself, and I often use the turbo for VO2max and anaerobic work where precise wattage and interval length are critical – if ERG mode doesn’t find the right power very quickly at the beginning/end of an interval, the workout is ruined or impossible.
3. Needs to be usable by my wife with minimum faff. I am 5’8 and she is 5’1 (i.e. pretty tiny), so we need a setup that can be changed quickly and easily (with simple but robust handles/levers) to fit either of us on any given day. I am not sure how small these smart bikes can accommodate?
I’ve been leaning towards waiting for the Kickr Bike, but now my Kickr looks like it’s finally going to give up the ghost so the Tacx Neo Bike Smart may be the better option due to availability.
Do you see any issues with the Neo Bike for what I want it to do? My main concern, based on your review, is the ERG mode stability thing. I think if they have solved that then it could be a go-er.
Cheers!
There hasn’t been a firmware update yet to specifically address it like the Neo2T, but in TrainerRoad the ERG stability has been…better inexplicably compared to the first week? Not exactly sure why. Maybe the TR guys pushed through a modification on their end.
Long term, I don’t expect any issues with #1 and #2 for either the Neo or Kickr bike. I’ve been using my Neo Bike on both Zwift and TR and they work well for both regular riding and ERG workouts and I expect the firmware updates in the future will only improve this.
#3. Could be an issue for you. My SO is 5’4 with short legs and the seatpost is slammed. You’ll definitely want to find a Neo Bike locally to try because 5’1 might be too small.
Hey folks – just a super quick big deal heads up. Garmin/Tacx are offering a pile of NEO Smart Bike’s at $700 off, with near immediate delivery. These were part of a shipment that has minor cosmetic issues.
Full details/links here: link to dcrainmaker.com
Would be on that immediately if it was in Europe, if just because THEY ARE IN STOCK! My order has been pushed back AGAIN, until after Christmas according to yesterday’s update.
Received my bike. Everything works perfectly. The difference to my previous wheel-on trainer is enormous.
Very quiet and smooth. I am very happy. Only complaint: The handlebar tape is awful :)
Seems like many people have teething issues with their product which is unfortunate. I will receive my unit in the next few days here in Germany and I am slightly worried after reading all of the comments on here.
I wouldn’t sweat it Toni. Most people whose bikes work fine are likely not coming back here to sing its praises (Christoph excluded). Presumably they are happily pedaling along. I suspect some of the issues may be with the increased handling during shipping of bikes that are going from container to depot, to retailer, to customer and at each level being loaded on and off trucks. Perhaps your proximity to the Netherlands will be a positive when you receive it. As I am currently waiting on my second replacement bike, I do have to say that Garmin has stepped up and taken full responsibility for the issues and is compensating me for my troubles fairly. When I pointed out that I could have gone back to Clever Training and ordered a refurb that worked and could be in the house within a week for a $700 savings, they agreed and made a nice offer to compensate.
Ordered my Neo Bike over a year ago and latest estimate is now 10/12 (UK) – having waited this long, i’m a little disturbed by rumours that the saddle will not go low enough for my wife to even use it which was the reason for replacing my Neo1!
Can anyone confirm or deny that a 5’1″ lady is going to be ok on this please…..
Thx Mike
your the ( go to man! ) we need you to keep them on top of their game !
I’m extremely annoyed. The configuration app only connects to the trainer every 5-6 times. But that’s not the worst yet: I’ve driven three sessions so far. Each time my Edge 1000 lost contact with the bike after 20-25 minutes. The speed “measurement” fails every few seconds. Sorry, tacx (garmin), but that’s not acceptable. The bit too long cable that Ray is complaining about, is a joke against this.
The cable is also an easy fix if you aren’t going to constantly adjust the bike. Disconnect cable, pop the plastic cable guide out of the gooseneck, (push up from bottom) adjust cable length, reattach bars, reconnect cable, Bob’s your uncle.
The Neo2T has the same problem I believe…something about the chip resetting.
I hope it’s resolved in the next firmware update along with a lot of the other fixes we are waiting on.
My bike has started slipping (similar to back wheel losing traction on road) during sprints. Anyone else have this problem?
Yes. Given the max brake force rating, if you are a relatively torquey rider, you are probably going to have virtual slip on almost any electro-magnetic based trainer/smart bike when accelerating in low to mid cadence range.
It’s one of the few downsides to that design, given the power constraints of the regular outlets.
Apparently many track sprinters can also make the Watt Bikes slip.
So I got my Neo Bike today and I spent an hour on Zwift (first time Zwifter here). Bike works like a charm and is super silent. No issues so far with overheating or slipping but I only sprinted up to 800 Watt and sustained 300 for some time to see if there are issues. None so far.
Only problem I had was that the fans were attached in the opposite direction in the fan cage. I had to chat with Garmin and they sent me very swiftly a manual how to open the fan chassis (simply turn it anti clockwise) and then you can turn around the fans yourself. Somewhat weird issue but some guy in the factory must have just put them in the wrong way. I have a feeling this was not the first time as they had a manual with pictures for that problem. ;-)
If you are patient and careful with the pedal assembly the small washers are no problem. Just fixate them with your fingers while you tighten the pedals and you are good.
So far I am satisfied with the purchase. I have somewhat big thighs and if I do not concentrate I also touch very slightly the middle rail of the bike which I do not find annoying at all. When I am properly pedaling I do not have any issues. (182cm, 80kg, for reference).
update:
shipped my broken unit back and Garmin shipped me a replacement. Had to wait about a month to get it. Garmin support was great and made it as easy as they could. Still had to drop the thing off at UPS and pack it up but just part of it. New bike did not have near the foam snow blizzard that my first one did. Not sure if they did anything differently or just that it only shipped from Kansas to me and so didn’t get dropeed as many times. HAve now had it for several weeks and I love it. Havent had any issues so fingers crossed that keeps going.
Wife has also been using it. the actual adjustment for different riders isn’t a big deal at all. takes really like 30s or so once get used to it. We both have separate Ipads so that helps as far as logging in on the different software to use it. Only real issue with two people is having to change the weight in the tacx utility when we switch. not sure if really have to, as in will trainer road or other software take care of it without switching in the tac utility. Would be nice if the bike just let you have users so it would change gearing setup and weight either based on the ipad or just selecting a profile in the utility. seems ridiculously easy to add this.
Overall love the bike. super quiet and doesn’t wake anybody up while im using it. Is it expensive, yes, but I wouldn’t be riding this time of year otherwise.
I am on my second bike first one had the ticking problem but did ease of after about 25kmy new frame is ok but there is a slight vibration from crank when you pile on the watts it’s like worn bearing on a road bike and when the watts come down it’s like it just had new bearing is this normal ???
Thanks Mark
Hi,
I am really confused with this “weight setting”. This is not new in the Tacx Utility – it was in the app for Neo2 for sure, maybe even for original Neo (I do not remember). What is really the impact of this setting to actual training? I have never been changing this before. My understanding is that Zwift calculates your virtual speed from the Zwift Rider Profile and Watts the trainer reports. TrainerRoad forces you to pedal certain watts (in ERG mode). How would those apps be influenced by the Tacx Weight Setting? I have ordered the bike again (probably for the fifth time), now it seems it is really comming. Reason for thisinvestment is to make the things as simple and easy as possible when my wife and I rotate the duty :-). I understand that changing the weight is 30sec, but just the fact that you may need to remember to do it, run another app etc…. :-/
Thanks for clarification (if anybody knows at all).
Cheers
Marek
Hi there from germany,
coming of a Tacx Neo from Dec.2017, i ordered the bike in early october and after a few weeks thought it would never arrive but surpisingly got the bike last week. There was quite good stock on various online resellers at this point all of a sudden…
However, I have no issues with rubbing although i´m 6’4 but not that heavy and “normal” thighs.
The bike feels solid and in comparison with the Neo its a whole lot more quiet. Another selling point for me are the setting options of the bike so you can test little different positions and adapt to the road bike. My wife will also use the bike. So the offer made sense for me somehow.
BUT some issues after 4 hours with Zwift:
– no road feel in Zwift which is a step back coming from a Tacx Neo which worked well!…
– Connectivity is not stable via Ant+, i got random terminations which is terrible in intervalls and races…Sometimes the Ant+ symbol ist steady and sometimes its blinking (somehow works better). What does that mean? I didnt´t try bluetooth because i had trouble with BT and the Neo in 2017, so i used Ant+ for it. Seems as i have to switch this again…
– I don´t get the “more/less power” warning when i am in ERG mode in Zwift…although ERG mode itself seems to work well.
– The flywheel spins like minutes after i stop pedalling until i hit the brakes…seems normal but strange
I will test the bike with trainer road if this works without connectivity issues.
Finally i´m not suprised to get a product thats not working 100%…doesn´t matter how much money you throw at them. Hoping for firmware updates which will solve the issues for most buyers. Currently i have 0.0.39
Hi SKB do you feel the worn bearing feel when you put some power into pedals ??
Hi Mark,
not really…depends on how obviously this “feels” but i didn´t really noticed something like that.
Can you specify this a bit more?
Hi thanks for your feedback to my possible issue the fact that you don’t notice Any difference when you increase power to the pedals , tells me yours does not feel like that. I don’t bother with any of the other setting on the bike like road feel and cobbles it my be something to do with this which could be a software issues.
Regards Mark
Also do not have any kind of feeling like that yes.
@SKB: I use Bluetooth and deactivate ANT+ in the TACX utility software for the bike. I use the Zwift companion app to connect PC => BIKE via bluetooth. It works like a charm.
Also have the same “issue” with ERG mode that wattage jumps somewhat (5-10W) and obviously more if you change cadence swiftly, but I guess that is normal behaviour as the bike needs to adjust the power based on your new cadence.
Yes, i switched to Bluetooth now and had no problems on a 2h ride in Zwift.
The small jumps in ERG mode are totally normal (it was the same on the Neo), with bluetooth i now get the normal warnings for over-/underpower in intervalls.
Today i noticed that the fans will stop when you are going below 100 watts which is not ideal.
@Toni: Do you get the road feel feature in Zwift?
@ Mark: You can come by and try for yourself but i expect it wouldn´t be around the corner for you right? ;-)
Hi thank you very Mutch for your offer to try but I think your I bit to far, regarding the fans on the Tacx
Utility app you can change fan options
Regards Mark Gilson
yes, but i don´t think that you can influence the 100watts barrier but please proof me wrong
Hi it’s watts or heart Rate 100 bpm not Mutch sweet but probably better than 100watts
I do not get road feel on Zwift. I think Zwift is working on implementing it for the Neo Bike at the moment. You can turn the fans “always” on. Go to the utility app. There should be an option for the fans. You can control them via cadence, watt, speed or “always on” with a set level (low, medium, high). I put mine on high and always on. They start once I plug in the bike.
They’ve just updated the zwift PC app that added ant+ support for Neo 2T road feel, so I’m guessing Neo bike road feel via ant+ support is near.
I logged my first and probably last few minutes on the Neo Bike.
Then it started to smoke, resistance gone, ERROR blinking on display.
link to facebook.com
Garmin want me to bring this 60kg brick to shop to investigate whther it should be replaced. I am not joking. Unfortunately.
To be fair, for those Wahoo KICKR Bike users that have had issues, they’ve told them the exact same thing: Bring it back to the shop for service.
Anyone know what the torque spec is for the crank arm bolt? Mine came loose. A bit surprised that there was no anti-seize on the bolt, let alone grease on the spline. I used a ballpark 30 NM, but waiting to hear back from Tacx (Garmin).
So after not hearing from Tacx/Garmin after emailing 11 days ago, I went to online chat, and much to my surprise they replied right away. The correct torque spec for the crank arm bolt is 420 inch pounds, or 35 foot pounds (47.45 Nm)
Got my first Tacx Neo Smart Bike on Dec. 11th . Had clunking coming from front crank . Called it clunking , after two days still there . Called Garmin , they said they would send me new one . Awesome . Just got new one today Dec. 27th SAME noise . Not happy at this point . Two bikes in and both same problem . Will they ever get me a good bike ?
Hi. I’m trying to figure out how to add aerobars. The handle bars of the bke are an odd shape and the clip on aero bars do not fit around them. Does anyone have a solution?
I posted a bunch of aerobars details in my Smart Bike Shootout, though have yet to backport the photos into this review.
Here’s that: link to dcrainmaker.com
For anyone wondering, looks like zwift enabled road feel for the neo bike as of yesterday’s update. Pretty nice addition to the experience. There is a toggle in the zwift settings to turn it on and off.
Thanks for the update, we’ve been using the road feel in the Tacx Training App, it is a nice feature, but something for the wish list would be more of a feel of the road in handlebars too. When we ride on gravel or cobbles outside it is definitely felt in the handlebars as well. Just something for the wish list
Hi, I can’t find it on Windows desktop app, what platform are you using?
IpadOS
OK, thank you. Hopefully it will arrive soon on Windows
Still seems to be missing on AppleTV, or at least the setting’s still not showing for me if it’s where it used to be on the main Settings page
It’s now working on my Apple TV with the last update for me. Still not working on Windows though.
Ordered Tacx Bike via CT on 12/17. CC charged, told that it will ship end of Dec/beginning of Jan. Checked today again and got: end of January at the earliest.
Considering canceling the whole order.
ok
Kind of Frustrated. This was bought as a gift for my wife. At interval power, it seems to hold well. At recovery intervals (usually around 110 watts for me and more like 80 for my wife), it is 25+% high. I called TacX and they said to use their utility while trying to blame Zwift. I did their utility and got the same result. I sent pictures and video but haven’t gotten a response.
I’m attaching a picture. This was the last test I did. The bike was plenty warm. You can see a sustained target watts of 90 and a several minute average of 132.
This bike was bought in late November and came from the scratch and dent batch. The bike seems to be great in Zwift sim mode, but following structured training is very broken.
So when you’re doing intervals in ERG mode in Zwift it tells you “less power” the whole time and there’s nothing you can do about it?
I wonder if in that case, either lower or higher cadence allows it to reach the target.
Hi,
I experience kind of the same. When I use the bike it seems to be doing Ok, but for my wife it seems that the bike is not willing to drop below 85-90 Watts. All together more frustration than enjoyment so far (we have our second unit already and even that one is not without problems beside the “restwattsgate”).
Cheers
I chatted with Garmin support to ask them about the ERG fix and they said it was high priority but they didn’t have an ETA for it.
So honestly I think they know what the problem is, but must be having a hard time solving it.
Given the gear ratio between the belt crank (large) and the flywheel pulley (small), they probably have a tough job ahead of them to try and dial ERG for the lower power riders.
Most trainers struggle trying to hold low ERG targets for Big ring+little cog if I am remembering correctly.
Hi,
You may be right. What pisses me off more and more is that after 3 years of delays the NeoBike seems to have too many issues “by design”. Low wattage is not so special scenario that it could not have been detected by some QA folks. Wait, they employ QA teams, dont they? Or are we their beta testers? If they at least had different attitude when it comes to retours and replacements…
Cheers
Well, now that Garmin’s on the case, I’m sure their crack software engineering team will have it resolved in no time. This is probably not a fair statement to be aimed at the eng team itself, as I’m sure this could be fixed if properly incentivized within the organization.
I got a Neo Bike Smart in mid Dec. It has a few issues – for one, power is extremely off in cold environment – in my garage – I see about a 10% swing in power accuracy (under reporting) in cold temperatures (30f), vs moderately cool (55f). I experience constant oscillation in erg mode. For example, holding 235w at 70rpm sees constant swings from 218 to 255, back and forth. This goes on well past any reasonable warmup time. Today, this happened for 50 minutes straight.
Sprints in the 700+watt range encounter bad slipping, and the trainer sounds like it has loose ball bearings on warmup.
The “2w” USB charger isn’t 2w and won’t keep an iPad charged while running Zwift.
There are a lot of things to like though, it’s heavy, quiet (apart from initial erg engagement and warmup). I am just dealing with it over the winter as I don’t have time to wait for a replacement.
Hi,
Fully understand; I am in the similar situation. The thing is that I am not able to get (second) replacement anyway – there seem to be 0 units available in the whole country.
Cheers
“The “2w” USB charger isn’t 2w and won’t keep an iPad charged while running Zwift.”
This may sound like a strange question – but any chance you’re not using the right power cord? A few times I had grabbed my older Tacx NEO power cord, which technically works with the NEO Bike, but won’t charge an iPad running Zwift. Whereas with the full power cord zero issues with the iPad running Zwift.
I agree 100% that these are the “issues”. Whether they are dealbreakers is another question.
ERG is variable for me, basically doesn’t work for my wife who is at low power range.
Charge port puts out limited charge, even plugged in with the right cord.
Very tough to do sprints because of serious slippage.
And there is the occasional clicking issue at crank that others have mentioned before. This seems like a hit or miss kinda thing.
So the bike isn’t perfect. But…neither is putting a bike on a direct drive unit.
I’ve also found that the USB ports don’t put out much power. They will barely keep my iPhone from losing power if I am listening to Spotify.
The belt noise can be easily solved with a bit of belt conditioner, just FYI.
The belt slippage on high-torque sprints is annoying through. It can handle high absolute wattage, but doesnt handle going from mid to high cadence quickly (70-120rpm)
At this point, I’m outside the return issue and I’m not unhappy with the bike; it’s useful and I’ll continue to train on it and I’m not sad I spent the money.
But I can’t recommend anyone go out and buy one though.
This is the only tacx product, so I don’t think I mixed up the cords. I can check it when I get home Sunday. Garmin is sending a new set of fans. I didn’t think that would have been the problem, but we’ll see.
Garmin did say they’ll have a new firmware by the end of the month. We’ll see.
Thanks for your help.
Exactly. I’m not sure if it’s solvable at super low cadence. It’d have to be well under 80.
In the brief time I had my Neo bike I got slipping at high torque (low rpm, high force). In my case the slipping was the actual belt on the pulleys. Not slipping in the electromagnetic motor like on the Neo. So, I think that can only be fixed by changing the belt tension, belt type, or something like that. Not firmware except by changing the resistance ramp rate.
As a side note, I now have the Kickr bike and I occasionally get slipping of the motor like the Neo but never the belt. It seems to be better than my Neo in that I can sprint from 200W to 800W without a problem. The Kickr bike does not have the low power problem. I have ridden cool downs at 80W and the average power and the target do match. Erg is not perfect on the Kickr either- there is some (maybe 10W at 250W) wander around the set point power. However, I don’t feel it in the actual ride and the average value over an interval of about 20s or longer is dead on.
Good thought, I’ll try another. Also going to take apart a usb cable and measure with a multimeter.
I just received an email from Clever Training (US) – bike delayed until early April. I ordered in late November… :(
quick correction – ordered on 12/6…back when the status was early December.
Hello again,
have the bike for two months now and did 750km in Zwift.
I had big problems with Ant+ and switched back to BLE, seems like its an PC issue so I cant blame the bike solely for it at the moment.
I also had some “scratch noise” but this only appeared in the first seconds of a ride, i dont think you can get rid of it totally but its no big issue.
But i also have the clicking in the crank area, sometimes more sometimes less…first i thought it would only appear while riding zwift.
It feels like it gets more and less in a steady circle…thats what i got at the latest riding.
Not sure whats the reason, maybe we can fix it for ourselves by puttig the right torque on one of the bolts but for this we have to open the casing.
As i will definitely not ship this thing back to Tacx/Garmin, i will have to accept it with a big question mark for future investments in Garmin stuff…
Has anyone of the users opened the casing of the bike yet?
Hi, i’m 5″2 … Neo bike have minimum saddle height is 640 mm
So the question is.. Can I get a correct road bike “race” position with this smart bike or do I have to opt for Wahoo kickr bike?
n.b. I would be willing to buy wahoo bike only because garmin support did not give me enough answers!
Thank you
Hi,
What do you think of using the Tacx NEO Bike instead of a setup with a road bike on a Tacx Neo?
Hello,
For us it was more cost effective to go with the Neo Bike (scratch and dent) instead of a Neo Trainer, the Neo Trainer and a decent road bike would have exceeded the cost of the Neo Bike(we would not use our existing road bikes on trainers). With the economics aside, the Neo Bike plus the Tacx Training software and Zwift really supplies us with a great indoor experience. We did not want the hassle of road bike upkeep indoors (chain and cassette maintenance, derailleur adjustments, etc). you just get on the Neo Bike pair it and ride.
But, how is the feeling on this bike. Can it be compered with a road bike on a Neo turbo or is the feeling more like sitting on a spin bike.
Hello,
I have never used a Neo Turbo but I can honestly say if you are an outdoor rider there is no comparison between a conventional spin bike(we used a RealRyder bike before) and the Neo Bike. We knew going in that you cannot get a true outdoor experience indoors but training on the Neo Bike with the apps (Tacx trainer and Zwift) is a good very experience. If you are willing to put a nice road bike on the Neo Turbo and handle the maintenance of your bike then maybe that is the way to go, but we didn’t want to deal with using an outdoor bike indoors. Folks who follow Ray also say the Wahoo Smart Bike is a very good experience also.
Grrrr… managed to break mine today. After just 4 months and 1500km without problems, I was half way through a 250w interval when the pedals suddenly jammed, made a nasty creaking and grinding noise under pressure, and then slipped so they’re now turning freely, with no controllable resistance, only friction and a rubbing noise from within.
I hoped Garmin Support (UK) might come to my rescue, but they referred me to my retailer (Tredz). Tredz continue to be excellent and have offered a refund or replacement, but the trouble is there’s no dealer stock, UK orders are being direct shipped by the importers and they’re reliant on Tacx/Garmin, so I’ve got no idea how long I’m going to be waiting. I just hope Garmin are prioritising warranty replacements over new sales.
I suspect the issue is down to a drive belt problem so I might open it up over the weekend and see if I can repair it until a replacement’s on the way – I don’t want to risk compromising the warranty though. Not happy.
It’s easy to open up the case that goes over the crank. I did that when the belt on mine broke during a sprint. Garmin sent me a new belt, although I think these days they are just replacing the units completely.
Thanks, I took off the side panel to take a look and yes, the belt has snapped. Much as I’d like to think it just wasn’t strong enough to handle my incredible power, I think it’s more likely it jammed on something and then snapped under the addition load. The thing is, looking at where the broken belt now runs, I can’t get my head round where it is actually meant to run as the only way my two ends could join would be for the belt to cross over itself. Can you (or anyone else) remember what the actual routing of the belt was?
As I’ve got to wait for a replacement bike knowing where the belt’s meant to go isn’t going to get me anywhere, but at least it will satisfy my curiosity.
Stolen off another forum.
Thanks, looks like mine’s managed to pull the snapped belt right back around through the drive pulley before getting wedged. No wonder it was squeaking!
I got this from Garmin/Tacx.
“Customers experience this when they pedal at a moderate to high cadence and attempt to force the NEO Bike to set resistance to a very low wattage. The bike cannot physically maintain this. We would advise the customer to increase the wattage being dictated in ERG mode slightly”
It sounds like they made a product that is inherently useless for a huge percentage of the population. I have no idea how this return will work to Clever Training, but buying this was a mistake.
Ray, I love your site and your reviews, and I’ve tried to use your links for many thousands of dollars of purchases from both CT and Amazon. Perhaps adding a test across a larger range of power would be a good thing…I bought this only after reading your review and feel very let down. This product should never have been suggested as ok to purchase.
Hi,
I have got the similar response from GArmin support in Europe (Germany I guess) two days ago. They have stated that for any tryiner it is not possible to go below 70-80 Watts. Nonetheless I cannot remember my wife reporting to me same issues with Neo, Neo2 nor with Kickr.
For me the bike somehow works – I am not 100% happy, but accepted it as is. But for my wife this ERG functionality is really a pain.
Cheers
Marek
I’ve also experienced this with my NEO bike (before I broke it) – Sufferfest would often tell me to recover at something like 80w @ 90rpm, which the bike just won’t drop down to for that cadence. However, whilst this is a bit annoying, it’s really no different than any traditional smart trainer I’ve ever owned where you get the same type of limits depending on what cassette you’re running on the bike.
I’d be happy if it would go below 130. Look at my screenshot from Jan 19. It was set to 80 and averaged 130+ at 90 cadence.
Terrible!
I guess I’ve never had to set erg that low, but I wonder how it would work if you just lower cadence somewhat. Lowest I’ve ever set it at for recovery in a workout is 125 and it works fine. Daughter’s recovery zones were around 90 and it seemed to work ok, but she wasn’t trying to maintain high cadence. I suspect it’s a pretty small minority that needs erg to work below 90, but I can see why it would be a pain if you do. I will check and see how mine does at 80 watts and see what kind of cadence is able to hold the setting.
Yeah, wattage floors are common across every trainer/bike/etc. However, 130 seems odd to me. Most times the wattage floor floats around 70-90w, at ‘normal’ cadences of around 90RPM.
Out of curiosity, did virtually shifting change anything? As EV noted, this is the first I’ve heard of issues at 130w. As I did some recovery stuff at approx 100w without issue.
Neither TrainerRoad or Zwift allow you to use the virtual shifting in workouts right now, unfortunately.
70-90 seems realistic, though it would seem that would be high for some very small people. I’m around 2.7 w/kg when not training, which works out to be around 220 ftp. A 130lb/60kg person would be 80 watts at the same w/kg. That doesn’t seem to be outside of a pretty normal envelope to me.
There is no way to shift the bike in ERG mode. At 90 watts prescribed and 90 rpm, the bike simply won’t get anywhere close. My screen capture above proves it.
I looked through your review to see if there was any low power testing. I didn’t see anything below 140, so I apologize if I called you out for something you didn’t do wrong. I’m just incredibly frustrated to have spent a huge pot of money that is simply not functional at all for the person/use it was intended. Perhaps testing and establishing that ERG floor would be useful in future tests?
Doh. Good point. Brain fart while sitting on a flight.
Given I had data sets sprawling over some 6-7 month I didn’t upload everything, but definitely had some at about 100w.
I’ll give it a whirl tomorrow sometime.
I can also attest to the high wattage floor. It is a big issue for my wife, see her ramp test attached. About 110W@90 RPM. 110 Watts are a *lot* for her, given she is tiny and her FTP is estimated at around 150.
We did not have this issue with the Elite direto, that one went a lot lower in ERG mode.
Maybe shifting (even if virtual) could fix this, sadly I’m not sure this functionality is even being worked on. Just riding the bike with nothing connected it is able to set resistance a lot lower while riding at 90rpm, so from a mechanical point of view it should be possible.
Something else in regards to Neo Bike & TR: Did anyone figure out how to change the reported speed? My Neo Bike TR workouts report a speed of around 44kmh/27mph on Strava. I know this seems like a minor issue, but I’m still using weekly/yearly mileage as a rough gauge for total training load and these 27 mph rides are making that number a lot less useable. I tried chaning the “wheel circumference” setting on the TR app, but the speed stayed the same.
The problem isn’t the wattage floor it’s ERG mode in general. It just plain doesn’t work.
I’ve done a bunch of experiments and calls with TrainerRoad and Sufferfest. Basically the bike is in “level” mode when doing ERG workouts.
Basically wattage changes based in cadence and the bike ignores the wattage setting.
Here is a short video that shows this.
link to youtu.be
That’s odd, and certainly not the same as my experience with Sufferfest in ERG mode – e.g. if I’m doing a session that’s holding me at 200 W@90 RPM, then it drops to 200 W@60 RPM then the NEO bike still holds me at 200w (after a couple of seconds to settle), and the same switching back up to 90 RPM.
I can’t tell from your short video, but does the power settle after a few seconds once you start hitting the required cadence? I know sudden, short changes in cadence or power are difficult to hit in ERG mode not through any fault of the trainer, but because if your legs are doing 100 RPM and suddenly the resistance increases then it’s inevitable that your power output will temporarily increase until your legs slow down so ERG will reduce the resistance accordingly, so you spin faster than you mean to and you end up yo-yoing.
in Sufferfest the wattage is directly related to cadence… it doesnt seem to normalize.
In TrainerRoad things work a bit. better, but only above 165 watts. Under that the same issue happens… I did note that it does seem like the bike adds resistance when it changes wattage target but the actual wattage stays far above the target.
link to youtu.be
FWIW, erg mode works fine on my bike in zwift. Completed over a dozen workouts and never really had any issues. Needle stays within the range box in the companion app, and responds well to changes in my cadence and interval power changes. If I wasn’t keeping up with this thread I wouldn’t think there was a problem with it at all. Still don’t.
EV
It all depends on firmware. What version firmware do you have installed on your TACX NEO Smart Bike?
I think that the low power floor problem might be related to the fairly large ratio between the two belt pulleys seen in the picture above. It looks like a similar ratio as big ring to middle of the cassette on a normal bike. On my Neo2 I use small ring middle of the cassette. It makes a difference because the larger ratio of the Neo Bike means that the flywheel spins faster at a given pedal rpm than on the Neo2. This means that the electromagnetic force on the flywheel needs to be much smaller on the Neo Bike (to get a given power) than on the Neo2 since the power is proportional to the force multiplied by the flywheel rpm. So, at some point the electromagnets are at their minimum setting and the power has a floor. If you slow down the flywheel the electromagnetic force can go up to maintain the same power and you end up with a lower floor. This was probably exacerbated by the new magnet arrangement on the Neo Bike (and Neo 2T) that generates more force. However, on the 2T you can shift gears down to compensate.
The Bike has a motor in it according to Ray’s post. If the brake couldn’t control down below a certain flywheel speed, there should be power added by the motor and reduced by the brake to make it all balance. That works in my head at least. Let’s hope the engineers can make it work in reality.
Hi EV,
That is interesting. I would more or less accept the behaviour of the bike during intervals – even tho I believe Neo, Neo2 and Kickr were better, but I do not have those anymore to compare. my FTP is 270 and I donot consider myself to be the lowest in the population. Still it happens that Zwift sends me to low 90 and 80 during CoolDown etc.; I wonder, if it is true that trainers cannot cope with low wattagem why on Earth somebody is designing workouts like this? How it could even work for people with lower absolute FTP? (they would still be faster than I am because they weight much less, but for ERG mode it still means that all calculations would be based on FTP for example 250).
Marek
So I channeled by inner DCR and spent WAY too much time and effort on this today, and the biggest thing I learned is that the problem is far worse when using the iPad to drive the bike. Using a PC and controlling the trainer was better, but not nearly as good as the Kickr Core.
I created a custom Zwift workout and did it on the Kickr Core using by MS Surface, the TacX bike using the MS Surface (ANT+ connection), as well as using the TacX Bike using the iPad with Bluetooth. It consisted of a 5 minute warmup, then progressively decreased from 150w to 60w in 1 minute increments.
BLUF: The Kickr nailed it. The TacX with the PC over ANT+ was ok down to about 90. The Ipad struggled with anything below 110. The iPad/TacX Bike also was terrible during a workout, and got worse as it went on. Firmware was updated to version 0.39, which the app and the Garmin rep say is the most up to date.
Based on this, I’m going to try to set my wife up to do a workout using the MS surface over Ant+ and see if it is usable.
Here is the workout I did. Green is appropriate, Yellow is not ideal, red is “this is broken.” Prescribed power on the left. Power recorded by Zwift on the right. Some of these were shorter efforts, which I give the unit a bit of a pass on. It nailed the longer efforts at higher power, but was pretty awful on the lower power segments, especially later in the workout.
Hi,
Very interesting. I may try another test with my wife – get her to contro the bike directly and record the watts on her Wahoo Bolt via ANT+ (NeoBike broadcasting as powermeter). She is anyway only using the Tacx App to control the NeoBike and record the workout while watching the movies on her iPad so Zwift nor Rouvy bothers her too much. But I suggested her to use the Tacx App to avoid yet another device to use and charge etc.
Cheers
Here is a video I took earlier.
It seems that ERG mode either doesn’t work completely or doesnt adjust target resistance accurately. I have attached a video that I took using TrainerRoad and as you can see the target wattage is 92 watts and no matter what the cadence or effort the actual wattage is off by at least a factor of 17-20 watts or more.
Also if you watch as I increase cadence the actual wattage error become even more exaggerated. Now it does at point point try to correct but it never gets below 122 watts at 90 rpm.
link to youtu.be
Now the good news it it does seem a new firmware is coming as I did receive an email from TACX directly stating they hope to fix the switching in ERG mode.
Hi,
I am currently on my second Neo Bike unit – the first one did not last even a minute, smoke was coming out of it. Returned the unit to the shop and got money back (they did not have bikes to replace the faulty one). Went to another shop and grabbed the last one they had. This is second one does not make smoke effects, but noises instead.
I have uploaded two videos of my current Neo Bike to YouTube:
link to youtu.be
link to youtu.be
I have contacted Garmin/Tacx and after about three weeks of chasing them they came back to me saying these sounds are completely normal. I keep their email on safe place so should the bike brake down later (not that I would hope for such thing) I have evidence that they confirmed it was Ok and would not refuse to deal with the problem.
Does anybody have the same sounds coming out of the unit when using it? Mine was doing doing it first second.
Regards
Marek
Marek,
The sounds you hear certainly sound like this issue.
link to youtu.be
I had luck getting rid of it on a NEO bike by removing the non-drive side, side panel and using a compressor and high pressure air to blow out the plate, magnetic mechanism.
Road feel worked for me on Windows 10 today ?
Finally, 16 months after paying for it, got my Neo Bike (UK).
All good apart from Erg mode which is horrible – 4/5 seconds to adjust to cadence changes, needs 250w to get it spinning to do a 120w warm up, cant handle a cadence much over 100 without overshooting power by 20% and seems to overcompensate for small cadence variations resulting in a wiggly +/- 10% around required power.
Firmware is 0.39 which the utility states is current and this happens on TDA and sufferfest. Am i doing something stupid?
We are still waiting on the firmware update for ERG mode :(
Just whispers for now, but supposedly they will allow gear changing in erg mode? (This is all second hand info pieced together from multiple random sources and individual support responses)
Ability to map gear buttons would be great. I have SRAM on everything so it is strange to switch to Shimano style. ERG mode fix needs to come soon though. That and actually shipping units that were due 6 months ago…
Ah yea that makes sense based on what I am seeing TACX say in emails too.
Hopefully they fix the ERG Mode Drift we have all been talking about to.
Just been chatting with Garmin support. No eta on a firmware update but may be something at the end of the month. No timeline for button remapping / changing gear config. I’m never sure how much these L1 support desk guys really know though. He said he doesn’t know what is included in the update but it should include a fix for the erg drift.
What would be the point of allowing gear changes in erg mode? Wouldn’t make any sense. It’s not like you need to worry about chainline or anything.
Yeah, as the “gear shifting” is 100% virtual, I can’t see that making any difference. It’s not as if in ERG mode you’re currently prevented from changing gears, it’s the other way round – in non-ERG mode the bike just simulates gears.
I agree. I am not sure what gear shifting would do in this case. Unless you want to optimize cadence for a specific wattage output.
Going out on a limb here, I’m guessing that they set the default slope to be a specific “gear” for ERG mode.
When you turn on the bike, it defaults to the “big chainring and middle cog”. I haven’t done any specific testing with this, but I imagine that if you setup your settings to be a 34t ring and wide range cassete, you could get a better result at lower wattages and a worse result at higher wattage.
This is just a “theory” but seems to fit with the general observations. Clearly the bike is capable of riding at low wattages. I can spin just fine at 50-60w in a super low gear on zwift, which makes me think the ERG mode is related to the gear simulation.
It allows for quicker changes in wattage/cadence. Have you ever used the front derailleur to go between harder and easier intervals. Big chain ring for sprints, then quickly back to little for recovery. It plays with the trainers mind a bit, but gives the legs the load/recovery needed.
I still think people are over-thinking this gearing thing with regards to problems with ERG holding low power at high cadence. Ultimately, even when the bike’s not exerting any electromagnetic resistance there’s still going to be natural friction and therefore a minimum amount of power needed to turn the pedals (which will increase with cadence). If it takes 100 watts to turn the pedals at 100 rpm just to overcome the friction of the flywheel, drive belt and drive pulley* then that’s a physical limit.
I can’t do any testing right now as I’m still waiting for my replacement NEO. However, it would be interesting to see if people are able to hit lower power/higher cadence figures in “geared” mode (on the flat) than they can in ERG mode. The only solution that I can think of that would overcome the limits of the natural friction of the bike would be for the bike to partially drive the flywheel (like when you go downhill on Zwift etc) to contribute to overcoming this friction, i.e. if a minimum 100 W is needed to spin at 100 rpm with zero artificial resistance, then the bike could provide 40 W of this to allow the rider to hold 60 W at 100 rpm. That would only work with the bike plugged in though.
*The fact that the bike also acts as a dynamo to power itself will also contribute significantly to the base resistance levels.
Hi,
I think you have over-thought the theory about friction :-). It would all be truth if the Power reported by the bike was measured at the pedal/crank. Then technicall does not matter what is causing the need to produce the power, be it friction or brakes. But the bike is (I believe) actually reporting what it is trying to create as resistance. Even tho you see it fluctuating, it is – at least per my understanding – more sort of how much the bike was able to create that resistance. There is no powermeter as far as I know in the Neo trainer nor in Neo bike. So basically the bike is trying to force you to pedal 100W and when you in-/decrease cadence it must adjust the way it achieves it. ANd that is the moment where aou see that the “brain” tells the bike “resistance must be adjusted, it seems the rider change cadence and is now riding higher/lower resistance than we are supposed to generate”. That is also why the resistance is in fact dependant on speed (I believe that ironically the high resistance would be only achieved at super high speed so in fact unrealistic to achieve).
Maybe Ray can correct my theory.
Cheers
Marek
Thats a fair point about the resistance being “measured” at the flywheel, but ultimately there’s still got to be an offset in those calculations to allow for the baseline friction of the drivetrain so it can accurately report what power’s being applied at the pedals.
What would be interesting would be to set up a virtual gear on the bike with as small a front ring and as large a back ring that the app will allow, and then try riding in that, not connected to any app (and maybe without the bike plugged in) to see how low the watts will go at high cadence.
^I guess the point I’m probably over-complicating here is:
If you stripped all the electronics, magnets and everything out of the NEO bike so you were just left with the mechanical pedals, pulley, drive belt and flywheel, then if it takes 100 W to turn the pedals at 100 rpm, then that’s going to be the absolute minimum power ‘demand’ the bike can sustain in ERG mode at that cadence (without any power assistance from the bike itself)
I just hopped on the bike and did a quick and dirty check in free ride:
In a simulated 34-34 gearing, my tacx neo goes down to ~77 Watts@90RPM.
When setting (maximum possible) incline of -5%, this goes down to around ~54 Watts@90RPM, see attachment.
Since there is no physical limit, this should be achievable in ERG mode as well?
So it still seems there is some limit to how low it can go. Just a lower number than the 100-110Watts floor we are experiencing in TR Erg Mode
Thanks – interesting. Was that with the bike plugged in (when the bike would have been helping rotate the flywheel at the -5% incline) or not?
Just a super quick update, I chatted (very briefly) with Tacx about this today. They’re aware of the thread here on the wattage floor and are digging into it. They’re seeing the differences as well between ERG and SIM mode and are working to get to the bottom of it.
I’m sure I’ll hear more next week (it’s 11PM on a Friday night here, a few kilometers from Tacx).
Glad to hear. Were you able to reproduce the problem in the DCR cave?
Any update from Tacx, Ray? Really hoping we see a fix.
No update, but I’ve been on vacation all week and haven’t poked anyone this week.
Honestly, given that we haven’t seen any Tacx NEO Bike Firmware for what I’d consider bigger issues yet (ERG mode stability as noted in review), then I wouldn’t exactly hold my breath for something that nobody has complained about till 5-months on. Definitely not saying it’s not an issue, but just some (unfortunate) perspective on whether I think it’ll be a quick fix.
On the flip side, for all I know, it could actually be a simple fix – whereas the ERG mode responsiveness is a more challenging fix.
Ray
I think the ERG mode stability you encountered is actually the same issue as the other observation many have seen.
Can you do some testing at lower wattages? Specially under 200w that’s there the problem lies in the newer firmware.
Looking at your data it seems it actually worked better in the firmware you used in your testing and now with FW3.9 it actually broke the lower resistance erg mode.
In my little corner of the UK we have just moved into the 21st century with reasonable broadband. To celebrate we were ging to get out 1st Smart trainer – Looks like the Neo bike is out of stock everywhere. Any idea of whats causing this?
I think Garmin/Tacx are still struggling to meet demand; I’m not even sure they’ve satisfied all their pre-orders yet. You’re best calling somewhere like Tredz and seeing if they can give you any idea of what the current situation is (e.g. if they’ve still got a backlog of orders). I’ve been waiting for a warranty replacement for over 2 weeks, with probably another 1-2 weeks to go according to Garmin Support.
I would probably look elsewhere to be honest – waited 16 months for mine and when it arrived left a lot to be desired – ERG mode is awful, it’s reading 10 – 15% high on power, the levers have been designed by a small child and made out of really poor quality, slippery plastic, promised firmware updates not appearing….i could go on. At least my legs don’t rub on the frame!
Perhaps the biggest issue is the one being experienced by Tacx Neo owners – when you’re one day out of warranty, Garmin will not support, provide advice or spare parts – apparently you’re on your own. Think i’ll return my bike due to the above….always had a soft spot for Tacx, not so with Garmin
They certainly haven’t cleared the pre-orders in the UK, there’s a few of us who ordered back in September who still have no delivery date. You can ring the stockists, but it’s quite simply not under their control, same with Zyro Fisher, who I believe are the UK distributors. In the absense of any information from Tacx/Garmin everyone is just guessing, all we would like is an update and a little bit of honesty.
Hello Believe or not there are a couple on eBay, listed as new.
link to ebay.com
Hi Ray,
Have you had any indication from Tacx or Garmin on what has caused such significant delays, and when they expect to be back on track? I ordered mine in September and still nothing!
Quality assurance issues that caused various stoppages in production, followed by some part availability issues in Dec through mid-January.
Garmin and Tacx are aware of issues being reported while riding the NEO Bike in ERG mode. We are working hard to make improvements. Currently we don’t have a time frame to share but please know these improvements are a top priority for our teams.
Hi Shawn, great to have some comms from Tacx/Garmin, really appreciated. I ordered in September, but it seems no bikes are coming in to the UK at all. Garmin/Tacx havent given any explanation why, both the importer (Zyro Fisher) and my bike shop (Wheelbase) have no idea when units will arrive. What is going on with the supply? Thank you
Good to hear from Garmin / shawn on the topic of ERG Mode issues. Especially for my wife this is massive one that would have kept us from purchasing the Trainer if we knew about it. Still, this should not be that hard of a fix for it to take several months?
Something else changed for the worse with my device: For the last couple of rides, there is a distinct noise / clanking coming from the trainer while pedaling. It is only there while pedalling but seems to come from the rear hub/flywheel, not the bottom bracket as far as I can tell. I made this quick video to show it: link to youtu.be
The noise is very noticeable (even through closed doors) and especially concerning as one of our main selling points for the Neo bike has been the low noise.
While looking into this issue I came across this Tacx Neo 2 knowledge base article on a similar kind of sound. link to tacxfaqx.com
Maybe a related issue, since Tacx Neo and the trainer part of the Neo Bike are essentialy the same device!?
Overall kind of bummed out by garmin right now. I own three of their expensive, top-of-the-line devices (Edge 1030, Forerunner 935 and the Tacx Bike) and all of them have some quirks & issues. Although the Edge seems closest to useable, after Garmin fixed the crashes/freezes sometime last fall. I’m not sure If their management paid attention to Ray’s blog entry about Garmin QA and processes in general last year, but so far things still seem pretty much unchanged :(
I’m not sure if I’m glad to report or sad to report it, but I’ve dropped the bike at the UPS center for return to Garmin. Many hours of tinkering and emailing with Garmin was just too much. I sat on the RMA request for a month and I’ve had the shipping label for two weeks, but no news from Garmin aside from the promise of a mythical future update.
I should have known better than to get a Gen 1 device. I’m glad this isn’t my lemon anymore. I think I’ll stick to Wahoo. Nobody can say I didn’t give them every chance to make the minimum functionality work.
The Wahoo is no better. My customers are each in their third one.
Joe- what issues are your customers having with their Wahoo Smart bike?
Megan… issues are all over the place with Wahoo. Some are DOA. others didnt respond to elevation changes in game…. another died in sue after replacement.
Wait, how many KICKR Bike’s have you had?
Besser geht es nicht, danke dafür.
I am on my third bike. First had the “burning smell, power drop out” issue, and the second was damaged in shipping. Oddly because they unpacked it to inspect at Garmin and did not completely lower the head post when they packed it away. So I understand the thing has its warts. Since I have had a working unit however, I have few complaints. During the last few weeks of social distancing and stay at home orders, I have been thankful for the Neo and for Zwift as an outlet.I’m keeping it. If they release a steerable head unit or Climb type front stand I would consider it. I am a brue amature who life in a place where it is dangerous to ride even without a virus going around, so it fits my needs more than a crazy expensive carbon fibre garage queen that I only get out on a few times a month.
My drive belt broke today after 2000 or so miles. Garmin had me on hold for an hour, but at least they’re shipping out a new one along with the tensioning tool via UPS 2nd day.
Hi
I found a good deal for a “TacX Virtual Reality Trainer Neo Smart T 2800”. Is this model comparable to the one you tested?~
Thanks a lot
Rui
Hi
I found a good deal for a “TacX Virtual Reality Trainer Neo Smart T 2800”. How is this model compared to the one you tested?
Thanks a lot
Rui
ERG mode fix is now out and it is a huge improvement. You can now shift whilst in erg, gear changes are generally smoother, and erg mode accuracy and speed of response is spot on. Can’t wait to be able to remap the buttons now! (and a 10 tooth cog option please!)
Today we released a new firmware update for the ERG mode issues. This update can be applied using the Tacx Utility app. Information about updating your trainer can be found at the link listed below. Thank you for all your patience and feedback.
link to support.garmin.com
Yay! Seems to work great now (based on today’s Sufferfest outing) – no problem holding low wattage at high rpm. The fans not working at low wattage is going to confuse a lot of people though!
I also noticed that the bike is no longer reporting approx double speed/distance in ERG mode – before I could do an hour with The Sufferfest recording approx 30km (as I would expect) but recording straight from the bike onto my Garmin would show approx 60km.
One odd thing though – changing gear now seems to be supported in ERG mode despite the gears being totally virtual. I don’t know if this is a bug or perhaps deliberate to help with sprints or breaking out of a downward power/cadence spiral?
Interestingly, since the update my Edge 830 thinks my Neo Bike is a pair of Vector 3 pedals. As soon as I start pedalling the Cycling Dynamics screen changes the power graph to the platform offset graphic.
Funnily enough, my one activity in Garmin Connect since the Bike update is also showing me the cycling dynamics that I’d get with my Vector 3s (though they’re all zero), but in my case I think it’s probably because I had my Vector 3s charging behind me so they were probably awake and I guess my Fenix picked them up to and ‘mixed’ them with the signals from the bike
Vector 3’s are rechargeable? Mine aren’t?
Sorry, I was talking rubbish ;-) I was actually charging my Di2, but in moving my bike probably woke up the Vectors. This lockdown messes with your head!
In my case, my Vector 3s were asleep in my garage 30 meters away.
This update is a game changer. Huge improvement. I was skeptical of gear changing in ERG mode. But it’s great. Really helps ramp power up in those very short sprint intervals.
This fix has been great, resolves several of my complaints above.
I’ve also noticed in slope/non-ERG mode that the ‘feel’ of a gear change is different – sort of smoother but also more pronounced.
I do still find that changing to the front small ring can take a few seconds to respond, and I’m not sure why this is – considering it’s virtual makes me think it’s deliberate, but I don’t understand what it’s meant to be simulating. When I simultaneously change up a couple of gears at the back to compensate, it’s not good when the front ring doesn’t shift straight away! It would be nice to see something like Di2 Synchro Shift where you could just change the rear gears and the front would look after itself.
Sometimes when I peddle I get a noise like something g is caught or rubbing slightly. Anyone else have this. Is there anyway to open up and have a look inside or do I need a special tool?
Every once in a while a tiny ball of packing styrofoam will pop out. I can occasionally hear them rubbing inside even after I used the vacuum to try and get them all.
All you need is a torx wrench (2 sizes) to remove the belt cover (on the right side of the bike) Perhaps some debris inside, but in my case there was a piece of plastic flashing from the molding process that hadn’t been removed, and was rubbing against the belt, causing it to break.
Many thanks cheers guys. Hopefully it is just debris and not anything more dramatic.
ttt
So….. the time has come to make the leap. From my OG Neo (still going strong) to a Tacx bike, due to change of circumstances at home.
So my question to all is, now that the major issues are being dealt with, would you buy a Tacx bike again, or something else?
For anyone who has gone from a Neo to a Tacx bike, are there any differences in feel or ride that you prefer to the Neo, or indeed on the Neo?
Thanks in advance for any replies.
I got my Tacx Neo Bike Smart in October and have done almost 5000 km since with no real issues (touch wood).
I had an intermittent scraping noise on high wattage sprinting but that disappeared on its own (likely some debris as noted above).
It is really handy having an all in one bike – i can move it easily in the house, it connects right away and I can get riding in the time it takes to start up Zwift.
I really like it and would buy again. I did upgrade from a wheel on trainer so can’t comment for a Neo to Neo bike transition.
I went from Neo 2 to a Neo Bike and would definitely have another one. In fact, when my drivebelt snapped I was offered a full refund or a replacement and I opted for a replacement. The alternatives all offer their own USPs, but also compromises so I don’t think there’s an overall “best” trainer bike out there, though staying with Tacx meant I wasn’t going to lose some of the features I liked from the Neo 2 (in particular, road feel when Zwift finally got round to activating it for the Bike).
As for differences between the Neo and the Neo Bike, the thing I notice most is the rigidity of it. Even though with the Neo your bike is fixed to the trainer, the flexing of the stays still allows a bit of side-to-side motion, but there’s none of that whatsoever with the Bike which does take something of the natural feel away from it and further isolates the muscle groups you use compared to a real bike on the real road where your core and upper body also play more of a role. I’ve been training exclusively indoors for the last 15 months recuperating from an accident (first with the Neo, then the Neo Bike) and only just started riding my bike outdoors in the last few weeks. It was noticeable how I was needing to use different muscles, and my ability to stay balanced was actually quite scary – riding with one hand while signalling or getting a drink was alarmingly wobbly! Probably not an issue if you’re still doing real rides once in a while, but the Neo Bike is so rigid that your body gets out of practice at making those micro-adjustments to keep you balanced, more so than I ever experienced when using the Neo or any other wheel-off trainer (though admittedly not for the same extended period).
Purely from a ride feel experience, I definitely prefer the movement of the Neo trainer, but the advantages of the Neo Bike far outweigh that and I wouldn’t go back.
Hi Neil,
Can you please confirm that the ZWIFT road feel/terrain simulation is now working with the TACX NEO BIKE ? I am planning to buy one and this is a feature that I am really looking for.
Cheers
Yes – cobbles, grit, boards – it’s all working now
Super, thanks…
Any complays so far ???
Can I change the handle to my favorite handle such as 3T ?
Hello,
the frame seems relatively short. Is it possible to set a RH57 and stem of 120/130mm?
thx
MArio
What us a RH57 ? as far as I can see, there is no way you can use a normal stem….
Hi,
i meant if you can mirror this set on the Neobike?
As we know, the shipping of Neo Bikes has been interrupted for some time now. According Garmin web-site the shipments should have started by now, but it seems to be postponed for time being.
I made an order of Neo Bike to my local dealer and to my surprise they had one left of the old stock. I just wonder if I should wait for the new stock of Neo Bike. Will there be some significant updates coming?
I wondered the same thing. It seems mid way through the cycle (no pun intended) of the first gen of the bike. Not sure if Covid will have delayed any next generation of the bike, but feels too far into it to buy 1st gen now.
Fwiw, units actually have been shipping (again) for I think at least 1-2 months now, maybe longer. Not a ton, but have seen inventory go through.
It have not got the Neo Bike I ordered, so meanwhile I have been reading these comments. I have been more and more concerned that Neo Bike will not fit my wife, who is “only” 5′ 2″ tall (158 cm). (Even 158 cm height is not a particularly “only” for a woman, globally.)
I guess that my idea of a trainer which would suit us bothyet has probably been ruined.
(Tacx is a Dutch company and Dutchmen are among the tallest people in Europe (to my knowledge), so it does not surprise me that they probably can’t even think that there are lots of adult people who are under 5’5″ tall in the rest of the world ;-) When you look at the Neo Bike it seems that it would have been quite possible to design it to fit even a bit shorter users.)
I am going to measure my two daugthers and ask them to try the bike.
There is a facebook user group for the NEO BIKE, and on that a guy made a contraption with a piece of wood to allow a regular seatpost. With that i was able to get a really low position for his daugther.
There is a report that 5,3 is OK
link to facebook.com
My wife is 162 cm and she does fit on the Bike just fine, saddle still could go a lot lower (she is around the 6-7 marking). Specifics of inseam length etc will influence this and vary from person to person, but my guess is your wife should fit as well.
Only complaint of my wife, now that Erg mode is mostly fine, are the uncomfortable grips/hoods – still not sure why Tacx decided against the obvious use of shimano or sram style hoods (similar to the kickr bike). Otherwise we are still happy with the purchase.
My wife’s 5’1″ / 155cm tall and it doesn’t fit her. As it was her 2018 Xmas present, finally delivered Feb 2020, it’s caused some friction especially as I’ve kept it!
Huge design flaw – it would have been really easy to allow the seat to go down 15cm more which would also have removed the thigh rub issue
Any idea of the units delivered so far, anyone?
I am going to pick up my order from the local dealer in the afternoon. We will see how we get along with it.
Hi Ray, I’m having a really issue with my neo bike and with Garmin Uk. So I thought I’d post here to warn other people in the uk they might want to think twice before purchasing.
The bike seems to have a common problem with the drive belt snapping. There is a neo bike Facebook page with lots of people complaining of the same issue. The good news is the belt is a replaceable part. It’s not hard to access, and with the correct tool you can releases and tighten the belt tension which allows you to install and remove belts if needed. Garmin / Tacx in other countries such as the us and parts of Europe are sending out the special tool you need, along with a replacement belt. so as you can carry out the very straight forward operation yourself. But I’m the uk Garmin are insisting that you send the bike back to them for a replacement bike! As ridiculous as this sounds, at least while the bike is in warranty it is an (all be it crazy) option. But when the bike is out of warranty they will charge you for the repair. They have confirmed to me last week that this charge will be £650. So £650 every time you need to change the chain on your bike effectively.
Ray is there anyone you can reach out to at Tacx / Garmin about this I’d be super grateful.
And for anyone else living in the uk I strongly suggest you don’t buy the neo bike until this is resolved. As at the moment Garmin Uk are refusing to budge on there policy even though I’ve highlighted it is different to every other region in the world!
Good luck on your quest. Keep us updated
Same boat here, garmin spain is an utterly disgrace in support. my bike is broken for the 4th time and it’s just being a hard time to get it replaced once again. an absolute joke.
@Javier That’s concerning – is it the broken drivebelt issue you’ve had each time, or something different? When my drivebelt broke (in the UK), even putting constant pressure on Garmin it was 3+ weeks before I got a replacement bike, that’s not something I’m willing to go through every few months even if it is still covered by the warranty and it seems ridiculous for something that most consumers would be capable of replacing themselves. It’s odd when I think of some of the DIY repairs Tacx have had me do on previous trainers under warranty rather than replace them, even sending out special tools to do the job.
I had hoped that the early reports of breaking belts were down to something that Garmin/Tacx would have now corrected, but it seems like it’s still a thing. I very much like my Neo Bike and for me the alternatives just don’t quite cut it for one reason or another. However, if I suffer another breakage and find myself looking at weeks out of action then I’m seriously going to have to consider the options.
Seems like the broken drive belt issue persists with the Neo Bike, compounded by Tacx’s slowness to respond. I understand that the belt cannot be easily replaced by the owner either, requiring return to sender for a fix. Tacx’s choice of that belt may have been to reduce noise but it appears that it was at the expense of durability. Can’t imagine that the bike puts more pressure on a belt than does a fan belt in a car but I may be wrong about that………..
I think the difference with a fan belt in a car is that that’s designed to operate with the least resistance possible, whereas with the Tacx it’s all about the resistance. Still, there’s got to be something Tacx can do better here – after all there’s plenty of motorbikes that use drive belts and I’m guessing they push out a tad more power with a lot more shock-loading than my legs do.
And if a motorbike drive belt does ever snap, you can replace it. You don’t have to box-up and send the whole motorbike back to the manufacturers for a complete replacement bike.
Is it worth going back to the supplier who sold it to you as your contract of sale is with them which places certain legal responsibilities on them regarding the quality and servicability of goods.
Good luck
Maybe we’ll see a review from Ray on the Stages Bike soon and there will be a new alternative bike for us?? Ray?
Working on a review, just waiting on an updated firmware.
I’m deciding between Tacx and Stages bike. Lately I’m concerned about Tacx issues.
Ray, an Stages bike review will be great!!. Thanks in advance.
Hi, do you have a link to buy in Germany? Thanks!
Has anyone managed to get Polar V 650 power metering to work with Neo Bike? I can get it connect but measuring data is rubbish and when trying to calibrate, Polar says eventually “can not calibrate”.
I guess it is not possible to get it work? A slight disappointment, since I have several years of training data in Polar Flow service, I would not prefer to emigrate the platform because of this…
I don’t have any experience of the Polar, but with Garmin devices, for each power source you have paired there’s an option to calibrate or not calibrate it every time you connect it for an activity. Is there anything like this on the polar, or are you referring to a one-time calibration that you have to go through on initial pairing?
There is not need (not even possible) to calibrate the NEO BIKE, it is not needed. I do not know why it does not work with POLAR, I have only garmin stuff. Make sure the bike is not paired with anything else…shut Off any Apple devices or computers
Actually Polar does pair with Neo Bike but the power readings just are not correct. There is a function “Calibrate” on the Polar menu, but if I try that it ends with error “Can not calibrate”.
Does anyone know if the sensors on this can record to Polar Flow? Can it connect to the polar Vantage v?
I am the fortunate/unfortunate owner of a Tacx bike. First the bottom bracket cracked, so I had to send it back in for a replacement. Then I broke a belt and now have to send the replacement in. Yes folks this is a true lemon.
Garmin help told in regards to shipping them the second broken belt unit for a replacement: “Note the exchange will be replacing the main frame of the bike. You will keep the legs, seat post and saddle, handlebar, and handlebar post.”
Now, you can’t get the handlebar post out of the bike because the wire which feeds into the display runs through the handlebar post, as I am now learning while trying to disassemble it for packing. Has anyone had to do this kind of return for the Tacx smart bike, and if so, how did you deal with the handlebar post? Did they ship you a new handlebar post along with the new frame? Note that by handlebar post, I mean the front post which sticks up out of the frame, onto which you attach the handlebars and display.
You can pop the plastic channel out from underneath, and then thread the cable through.
Hi Hobe,
I see from an above comment you wrote: “The cable in the front post does not appear to be user serviceable so there is no way to just switch posts without opening the main chassis.”
So you have now figured out how to remove the post? Can you say more about how to do this?
Nope, I just misremembered. Went in the other room and tried it. I would have saved time to re-read my old post.
Based on your previous posts, you have been through the wringer with this bike, so I am glad to learn from your wisdom. Thanks for giving it a shot, I am grateful!
I guess I will just ship them the frame with the front post still embedded because they couldn’t have meant for me to remove it. I asked them if they had any instructions for shipping and they didn’t have any besides put it back into the box.
When I returned mine I left the front post attached (like you, they said the only wanted the frame, but I didn’t see a way of removing it). I got a whole bike back, so now I have two sets of feet, two saddle posts and saddles, two sets of handlebars and posts and two displays. I’m sure they’re come in useful one day, life most of the other stuff that fills up half my garage.
That’s great news Neil, I am glad not to have to mess with the bike internal components! Thanks so much for letting me know, so much more helpful than Garmin!
It would be cool to experiment with a hard rubber block between the feet and the frame to give a little side to side action.
Hey guys,
Any recommendations for pedals and shoes for the Tacx NEO bike? I’ve been using Zwift running and wanted to get into the cycling portion, so just purchased the Tacx bike.
Thanks for your help!!
If you are not normally a cyclist I would consider getting what are commonly referred to as “Campus” pedals that have a flat cage on one side and an SPD pedal on the other (you see these on spin bike in the gyms) that way you can use specialized shoes or not depending upon mood, and if your other family members don’t have cleats they can still use the bike. I will often wear my touring shoes if I am doing an easy ride as opposed to my hard soled cleats if it is more of an intense training ride.
Hi Matt! How long did it take from your order till you received your Tacx neo bike smart? In asking because I’ve been waiting for three months now and I’ve just read on Tacx forums that someone’s been waiting since January. Could this be for real??
Hi I know the question wasn’t directed at me, but… For me it was a few days, so I assume it will depend on who you buy through. Ultimately the distribution is decided by Tacx / Garmin, but I got mine though Zwift. Assume they were assigned a quota and I was lucky enough to get one before they ran out.
Thanks Michael, I’ve tried there too but it’s also out of stock at zwift. Actually, they said it was expected again for “early November” and now their site changed to “late November”, :-((
Thanks!
Earlier this year, the Tacx Neo Bike got a price hike from $4k CAD to $4.5k CAD here in Canada. Same for the Neo 2T: it went from $1.8k CAD or $1.9k CAD (cannot remember) to $2k CAD. Does anyone know the reason for it or if a price hike happened in any other country? Thanks!
I don’t think it happened in other countries, though, the Canadian dollar fell by 10% against the Euro…so that’d probably have something to do with it (since the Tacx NEO Bike is produced in the EU).
Hi, brilliant review for a great smart bike as long as it lasts. I just received a refund due to some weird noises. It is told to me that all the bikes in the market should have design changes implemented to avoid noise coming from shaft..
@DC Rainmaker, would you expect a refresh to this bike considering all the issues and its presence in the market?
From their website, no shipments until, earliest, third quarter 2021. (July thru September)
New version? Major change in construction? Six months? something happened, or this is one big ‘Scotty factor’.
Stay tuned, but if someone needs a trainer, unless someone has one for sale, pass?
I’d consider one after the issues with the Kickr Bike. *sigh*
As a bike shop owner. Who could ride anything. I wish I had my Tacx. The Wahoo bike is a joke. The elevation change is stupid. And the resistance doesn’t work if your lay it down over 300w.
It’s plausible, but my guess is more simplistic – the usual Garmin.com availability, which is to say it always shows last availability after all retailer/distributors are fulfilled. Given we know the Tacx Bike has always been out of stock – I suspect this is Garmin saying ‘Maybe it’ll be in stock next season’.
Or not. I’ll ask.
Joe – If your KICKR Bike wasn’t working about 300w, then something was clearly broken. I’ve never heard of anything like that.
I guess I should clarify about the 300w resistance issue. I’ve done a lot of testing with it.
Basically it takes a split second for the Wahoo bike to catch up to the load. For example if it’s in ERG mode and the interval jumps to 300+ and I stand up to “get on it” the resistance “slips” for a split second and it takes time for the bike to add the appropriate amount of resistance to keep up with the sudden increase in load. Once I sit down it’s fine.
Basically I can force through the load when out of the saddle.
Just as a random FYI for folks subscribing to comments, and trying to find stock. Just noticed while doing some clean-up stuff that CompetitiveCyclist now actually has the Tacx NEO Bike In-Stock! Here’s the link, and also helps support the site: link to avantlink.com
Cheers!
So is the Tacx Neo Bike a *better* choice than the Wahoo Kickr Bike? Now that I’m on my third bike, I’m getting that question on the home front. Should I sell the next replacement and get the Neo Bike.
It’s a tough question after the experience with the Neo 2T, but valid with the need to have a backup trainer with the Bike. The Stages bike is not an option, and apparently not likely to be until very late this year.
Or, a more charged question, is it just too soon for the whole ‘smart bike’ market. (Will the Kickr Bike be good at version 3?)
I’m about to pull the trigger and order Tacx Neo Bike Smart, other option Wattbike Atom 2020.
But think Tacx is better?
Any reliability issues?
How is the ERG mode stability with latest firmware?
Dear Patrick, dear Ray,
saw this comment from February on the stability of the ERG mode. Are there any news on this issue? Has Tacx been able to stabilize the “hopping” with a new firmware, as they announced during the test?
Thanks!
Steffen
Stability? On a recent TrainerRoad workout, the power seems to be uniformly lower than the goal. Cadence doesn’t show on the graph, but it was in Zwift, so was logged and reported. It’s my first time on TR, so not sure if this is a thing or not. Just odd…
I’ve been working with TR on this stability issue for a while now. They finally got a NeoBike in house so they could test the issue out. I’ve been recommending people to them who have been experiencing the issue. Maybe you can contact support and pile on ticket #31013521. I think the more people who we get to report this, the better off we’ll be. Personally, I feel that having TR present the issue to Garmin has more clout than individuals do.
But surely DCRainmaker can rattle their cage and get some action! :-D
It’s kind of strange to have that happen. I don’t think it’s on Zwift, but need to look at it better. TR did warn me that I have to ‘calibrate’ the TNSB. Yeah, what a concept. I’m glad it doesn’t need that, but I doubt it would help if it did. It seems determined to undershoot the demand, unless I change ‘gears’ to a higher one as shown, but I’m sure others experience too.
How can I add to the pile? Is there an email address for me to send them that graph for them to reference and add to the case number? (My efforts with Wahoo were so ‘successful’, I’m, not filled with much hope)
But, yeah, pile on? I’m in. How deep is the pile?
Damen… please see mycomment one question below. Seems I hit the wrong reply button :(
Further up it was written that the issue was fixed by a firmware update last year??
Nope. I’m on 0.0.41, which is apparently the latest and greatest.
AND it looks like Tacx/Garmin is going the Rouvy route, and doing all device updates/etc, through their Tacx Training App.
I always hated trying to update my H2, as their app was so crazy doing updates and calibrations.
Hi, CowRob.
As much as I would like to have DCRainmaker rattle their cage, I think TR would be more effective. They have money at stake :-)
You’re also right in that the NeoBike cannot be calibrated. I’ve “sort of” managed the issue by bumping up the workout percentage so that my new, higher percentage would be close to the older, lower percentage. And I did notice that with the .41 firmware upgrade, the 5-second average seems closer to what TR asks for in the interval. But it’s still not very good.
To pile on with TR, just go to their support page and reference the ticket number I gave you. Tell them that you’re having the same issue and you want to contribute your feedback as a frustrated customer. TR has been really responsive/helpful in documenting the problem.
I’m having a similar issue with Zwift, but it might be harder to show. I’ll do some number crunching tomorrow, but the impression I got during my last ride today was it was ‘sagging’ below the demand quite a bit. Usually between 5 and 15 short, similar to TR. Hmm.
Well, a mixed bag. Interesting results.
This is a TrainerRoad routine that I programmed into Zwift, and rode in a rather flat area on the New York world. The routine is called ‘Centennial-4’, and is an hour long program. It starts with a three step warmup or 3 minutes each of 113, 158, and 203 watts, and then 5 minutes of 90 watts, and then 6 intervals of 215 at 4, 5, and 6 minutes, and then 6, 5, and 4 minutes with the same kind of idea for recovery, at 90 watts, of 2, 2:30, and 3 minutes, and back down to 3 minutes, and 2:30, with a 3 minute finale.
The results, from the DC Analyzer, seem to show that on the lower wattage intervals, the TNSB is off by a watt or two, but on the 200-ish intervals, the TNSB is off an almost consistent 5 watts, low.
So why a TR routine on Zwift? It’s less boring. It’s also sprinkled with really low recoveries, but I don’t mind them as much.
So, the graphs…
This first one is a 6 minute interval, and it’s programmed in Zwift for 215, but the bike putout 210.67 watts.
This next one is a 4 minute interval at 215 again, and the bike putout/recorded 209.88 watts.
Oops, forgot the graph for that one…
This one os a 6 minute interval at 215 watts, that the bike putout/recorded 210.67 watts.
This is a three minute recovery at 90 watts. The bike putout/recorded 92.08 watts. Slightly elevated
And this is the third part of the warmup, the 203 watt demand three minutes. It’s still off by around 5 watts at 198.77, not huge, but it seems consistently off low at the higher goals, and slightly higher on the lower set goals.
Is this problem not with TrainerRoad, but actually the bike?
My cadence hasn’t been the most stable, but I doubt that it would be that constantly off. *shrug*
TrainerRoad may not be responding because they don’t think it’s their fault?
This a good analysis and more or less in-line with what I see. Your cadence will affect those spikes and thus the overall average. I notice that if I’m really consistent with my pedal stroke, the actual gets a little closer to the target. I also notice that if I set the NeoBike to show a 5-second average, the target and actual are a little closer still. I set the TR smoothing to 1-second — so power jumps around a lot, sometimes above target, and sometimes below. I also use a smaller gear ratio on the NeoBike (like a 34/27 so that the changes in output react much more quickly when trying to re-sync to the target power output. But even with all of this, it’s still off, but maybe not quite as noticeable or as bad. Yes, TR doesn’t believe this is their fault. I have spoken with several engineers over there. This is why I would like them to accumulate enough data and then present a case/repro to Garmin.
I get the cadence can have an effect on power, but it still trends less than the set demand. My cadence isn’t wildly erratic, but I guess that’s subjective.
I remember the Wahoo Kickr Bike had ‘power smoothing’, and it hid all of any normal variance in power. It made every ride look like a laboratory experiment with 90-degree angles on the beginning and ending of all intervals. That hides a lot.
I set everything to 3-second power because a (real human) trainer told me that is the *best* setting, and it seems to work well.
The fans on this bike stop (literally quit working) as soon as I leave the Tacx apps (either their training app or the utility app) and start up something like TrainerRoad. Has anyone else experienced this? I know that apps like TrainerRoad use Bluetooth that can only connect to one device at a time, but I don’t understand why the fan behavior. Any suggestions?
Hi all, thanks for your replies. Meanwhile I found further up reply number #516, which states that the issue of wobbly power regulation in ERG mode was fixed by a firmware update around May 2020.
So this is not true, as you are still experiencing these problems?
Greetings, Steffen
Apparently not. I’m on 0.0.41, and it’s the latest.
Updated ‘wahoo’ style crank. Heart rate, rpm, power now display when zwifting.
Hi Ray,
Expect you have already seen this, but my Tacx Neo bike just came back from exchange with Garmin UK, due to minor fault on flywheel (I believe) and came back “upgraded” with a different crank arm – much more like the Wahoo bear paw with 3 holes.😎
Thanks for all the amazing work.
Craig.
—
Indeed – looks great!
Interested in seeing what other changes might have been made.
Some small changes internally too.
They have changed the tension pulley wheel design, and a new bearing. Should stop the clicking/ticking noises lots of people report.
Anyone want to buy a used Wahoo Kickr Bike?
I wonder, is the Tacx Bike that much better than the 2T, and the Kickr bike? It would seem to be?
Only other things I have noticed are:
“Cap” on rider side end of the bikes handlebar rail is now flush so you can access all horizontal settings when sliding handlebars on front to to back / using silver part with quick release handle.
Freewheel (clicking) sounds “lighter”
Of course these may just have been anomalies on my bike
Hi @CowRob
I previously had the neo 2t and it was great, but imho the bike is at another level – with the silent belt belt drive and rock solid weight – it is a really imprrssive experience.
Only consideration is obv dialling in same fit as outdoor bike.
Freewheel is definitely lighter sounding.
Had two issues with mine so far.
Came out of the box with an error, firmware update fixed that.
And the left crank arm came loose last night.
@Craig – how long did your exchange take? Garmin UK have just agreed to exchange mine (I will be on my third one), but I don’t want to be left without one for weeks/months – or did you manage to get them to provide the replacement up-front? (If nothing else, it will be good to be able to use the new box to package the old one for return).
Also, what did you need to send back? For my first return, I had to return just the body (i.e. no legs, head unit, handlebars, saddle & post etc) but got a full bike in return. That’s something I’m waiting on them to clarify.
You also mentioned being able to slide the handlebars the full range – I think that’s just down to poor QC as with my first set I can do that, but my replacement won’t as (from memory) a bolt or something’s been left sticking out too far during construction.
Exactly the same situation as me, sending back my second for a third. They told me they are expecting more stock early May, so I am holding back on the return for a couple of weeks.
@James That’s good to know – thanks. I don’t want to send mine back any sooner than I need to as apart from the fans/USB/lights not working and ERROR flashing, it’s still usable on Zwift and The Sufferfest.
It has also started slipping on 750w+ sprints, but I can’t say that’s an everyday problem for me :-)
I’ve asked Garmin UK for clarification on how they want the bike returning, e.g. how I’m meant to package it up, even if it is just the body as that’s not the kind of box size you can just pick up free from Sainsbury’s! Plus the UPS label they’ve provided has a 3kg shipping weight whereas I reckon the body is probably 30-40kg and I guess would be a 2-man collection.
Hi Neil,
James has answered your first question that matched my approach – hang on to the bike until closer to indicated stock availability.
I got an error flashing on exchange bike but this cleared once I applied a firmware update via Tacx Training app
Re shipping label accessed via exchange order Email fro Garmin – I also spotted the shipping weight and pointed out to Garmin – in the end they organised for UPS to send me a new shipping label directly with the correct weight (48kg) – I was able to request free collection.
I was lucky that I had hung on to the original box so was able to use that to pack up and return.
Good luck with your exchange.
I had mine replaced a couple of weeks ago, received the new crank arm version in return. Turnaround was about a week.
Re the shipping label, I had the same with mine, called up and had a long painful conversation with ups trying to explain it to them. Ended up with the courier turning up still unaware it was 55kg, but took it without issue. One man job collection and delivery.
Also hit with a £4 service charge but still no explanation as to what for.
Re the packaging, I used an old bike box I got from the local shop, and padded it out the best I could.
New one came in a new box which I am now keeping just in case.
Hi @Neil – PS I just sent the body with both rails attached – kept everything else (as confirmed by Garmin)
Craig, thanks…
It’s been great, to customize the Kickr bike, and the Climb feature is interesting, but the reliability hasn’t been where I wish it could be. The 2T trainer is great, but, currently the cage is scraping on the rotor/flywheel. It never scraped on the previous units I’ve had. I wonder if they changed the flywheel and took away some of the clearance. The Di2 system shifts flawlessly, so it’s not missing a spacer. I actually had to take out the thin spacer because I was getting chatter.
Road Feel is nice, again, for the foot massage action. Enjoying that…
Zwift had stock on the Tacx Bike and was sold out of the Kickr Bike, but now is sold out of the Tacx Bike, and has stock of the Kickr Bike. Figures. At least I can get a ‘new and improved’ model if they ever come back in stock again by the sounds of it. Swinging the cost of two expensive trainers is not something I’m looking forward to though. Yikes…
New version?
Revised for sure. Has a few changes. Same one I have.
Where did you get this from?
I contacted Garmin UK CS this week to check that I could still expect a replacement in May, but they answered that they’re now not expecting stock till early June. I’m in a quandary whether to send my bike back now to get on their waiting list for a replacement (if they have a queue), or wait until they have stock before returning it (which could be ages if they’re fulfilling a waiting list first and are only getting stock a few at a time).
I always do ‘advance exchange’, if offered. That way I’m on ‘the list’, and can still use what ever it is, provided it still works, until I get the replacement. So far, that’s worked out well, for me. Plays hell with the credit card though…
I did ask them about that but the said because of delays the hold on my card would expire, and they couldn’t take the amount as they weren’t set up to process the refunds, or something like that anyway.
First impressions, after having the bike since Monday.
Unboxing/assembly.
The packing was brilliant. Very well packaged. And the packing material they used is a more compressed and coated form of plastic, and not styrofoam (that I can tell) and there were no ‘crunchies’ left around, save a couple.
Unpacking and assembly was a little daunting, alone, but I got it done. No falls, drops, etc. The documentation could be better, but if you look at the pictures close enough, it all makes sense. I was able to use the packing material, standing up, to fit a leg, and once one leg was on, I could tip it onto that leg, and get the other one on. Putting the seat and bar assembly on was pretty straight forward also. Everything seems very secure. I also installed the adjustment levers, and that was a breeze. (Push in with the hex key, and the insides will turn pretty free) Pedals were a snap. No washers. Installing the fan assembly was a small head scratcher as they run the connectors through the holes for packing, and they have to come out of the holes to plug in to the back of the mount. The fans are actually usable. I thought they were comic relief, but they are pretty capable of moving some air.
First rides.
After power-on and firmware update, the bike was ready to rock. I put the seat/bars in as close to the right place as possible. I got close. Wahoo deserves kudos for their fit app. It wasn’t perfect, but it was damned close. And this bike is solid. No sway at all. It’s almost like riding the H3 in that it is so stable, it’s monolithic. It took a few minutes to get how still it felt. As compared to the 2T, this is like riding a cement wall. It’s not uncomfortable by any stretch, but it’s definitely stiff.
Ride sound: There really isn’t any. It’s just about as silent as I think any trainer could be. There is a slight hum on hard intervals that I can barely hear over my PowerBeats Pro earbuds at a lower than average volume. So far, I’ve done all ERG mode rides as I’m trying to build up my base after taking some time off. I can’t wait to feel the familiar road feel. The screen is spot on during those rides I’ve done. It’s nice to be able to look down instead of up to check power, etc. Everything seems to agree with the data shown on both Zwift and TrainerRoad.
Minor comfort issues.
Swapping the saddle was easy. But one issue is the hoods seem lower than I usual like. I didn’t know if the bars can be rotated a little to get them higher. It doesn’t look like they can be swapped, but I’ll look more today on my recovery day. It’s not a deal breaker if the bars can’t be swapped, but the hoods being low is a bit of comfort that I may need to address soon. More on the bars, the tape they use is pretty decent stuff, and they hid the wires very well. I may overwrap them to get a little more cushion. They kinda feel like they have an almost flat top component to them too. Surprising how well they are made. I found a solution to my iPad sliding around in the tablet rest. 3M makes some awesome grip tape that I use for iPads and such, and a strip in the bottom of the tray, and along the back should stop that. It’s too bad there isn’t a hole to keep it plugged in, and the Zwift companion app doesn’t appear to invert to keep the cord plugged in (minor issue) The front tray perfectly fits my iPhone and case, and the Apple Touchpad sits on top, and the rubber of the case stops it sliding. The water bottle holder looks to be carbon fiber(?) Smart Water bottles fit perfectly. The ‘care kit’ is a great touch. I now have 2 Tacx g-strings, but really love their towels. I’ve got three now.
So, so far, wow… Much impressed. I hope this helps people that are sitting on the fence about buying this bike.
The grip tape: 3M makes multiple models of this stuff, they just vary in thickness, but are the same basic stuff. I find this works in a lot of areas like car dashboards, cell phones, and tool handles too, and the stickum is tenacious too. Awesome stuff…
link to amazon.com
The bars are replaceable, so I’d assume that the hoods are adjustable as well. Great news.
Shane Miller has a great video on fitting the Tacx Smart Bike, and I will try his suggestion of rotating the bars a little to the back. Genius, and saves me some time futzing.
Happy days indeed…
So, this was weird. Yesterday, I was riding along, and everything was working. I stopped to grab a bar, and check on something, and jumped back on, snarfing the bar, and then looked down and the display showed no power, or cadence. I unplugged and plugged in the bike, and the display took off like it usually does.
Is this an issue that people have had before?
A warning to anyone going through an exchange on their Neo Bike – I’ve just had my third replacement delivered, and unlike previously when they sent me a whole new bike in retail packaging, this time I got a plain white box with just the main body inside. It had polystyrene packing designed for just the body, so I guess Garmin has got a proper logistics process in place for replacements now.
So make sure when you return your bike you remove EVERYTHING – front and back support legs, head unit, saddle and slider rail, quick release levers, the locking disks they work with on the saddle/handlebar sliders, bottle cage and so on, as you’ll need them. The only thing you’ll likely get back is the body with the handlebar stem/slider rail (which is wired to the main unit so can’t be removed) and the seat stem (not sure why, as this can be removed).
Although when I was a rookie at this and did my first return, Garmin told me all they needed was the body, they haven’t told me that since but luckily I know the routine now. However, someone going through their first exchange may well send their whole bike or critical parts back and then face further delays trying to get that sorted out with Garmin when they find they needed to hang on to them.
It’s a shame as I was planning on hanging all my old head/fan/handlebar units on my wall like hunting trophies.
This is an interesting issue with the new trainer.
I have an Apple track pad on top of my cell phone in the little rectangular well in front of the screen, and the cable for the pad is resting on the screen face, which is surprisingly plastic. It’s already getting slightly scuffed, so I started looking for a screen protector, and no one makes one yet. Has anyone that owns the bike that goes no where dealt with this issue, and if so, what have you used to save the screen.
I’ve thought of going out and getting an iPhone protector, but it would be far too tall, and shortening one is likely to cause it to shatter. I will try to find out if someone makes a screen protector nearly the same size, but it might take a while…
Other than that, it’s been quite a great trainer, so far.
Thanks for any ideas…
I see this bike dates from 2019. As i more and more Zwift indoor i am on the lookout for a NEO Bike. Does anyone know if there will be a new model and when this new model will be released? As well as everyone else i hate to buy this t8000.6x model and after a couple of months Garmin announces a new model. Thanks in advance people.!
It may date from 2019, but it never shipped in great numbers until mid-ish 2020, from what I have heard, and read, and then shipments stalled for the latest updates, and of course the many lockdowns.
They did just tweak it too, so I’m not thinking they will bring out a new model very soon, but who knows. They could be working on a new model right now. That was the game manufacturers in the computer industry played with people that I worked with. The ‘when is a new model coming out’ game. (The hardest part was when companies would announce a new model, never ship it, only to be replaced by yet another model)
If you want one, and can find one, buy it. Waiting for a newer model could be a long wait… Maybe DC has heard something, but he could also be gagged by an NDA.
Thanks for your honoust and quick repy CowRob. I know its hard to know when or if a new model is in the making or being released anytime soon. I heard Garmin is building a new factory so they being busy with that but maybe that also means they working on a new Bike model, who knows. On the Dutch site Garmin gives a delivery in 1-3 days if i order now but I dont know if that is correct. Thats also why i am in doubt , buy now if 3 days delivery or just wait new model. I hope Maybe DC knows or can comment :-)
Has anyone actually been able to get Erg mode to work. On my kickr if I use erg mode the power is pretty much constant. On this bike it’s jumping around +-15%. I have contacted Garmin and they say that this is how Erg mode is meant to work. I’ve had quite a few trainers before and never had issues with Erg mode. Has anyone has any luck with this bike?
Wahoo fakes it and smooths the data. Tacx shows you actual power. Nobody can pedal as smoothly as wahoo displays. If you close your eyes you won’t even notice resistance bouncing around. Just use it and enjoy.
Mine seems to treat the ‘goal’ as a ceiling, and bounces around under it, generally, and sometimes does sag rather low. On a whole, it seems that most rides it’s lower, and occasionally ‘really lower’.
Like a balloon, bouncing into the ceiling, and bouncing down.
The Kickr bikes I had seemed to handle the goal differently, and seemed to be more centered on the goal, rather than below it.
One thing that I remember, early in my Neo 2T ownership, was Garmin support telling me that ‘ERG mode wasn’t the way ‘their’ trainer was supposed to be ridden’. The agent I talked to told me that ”they’ worked hard to make ‘simulated’ rides more accurate, NOT ERG mode’ and that ‘most people do not ride ERG mode’. I tried to point out that ERG mode was extremely beneficial for ‘training’, and that I certainly valued ERG mode for that reason, and their focus of ‘dissing’ ERG mode was a problem for me.
But in a few updates since, they seemed to have focused on both modes more, but it seems now that ERG mode is slipping again. I primarily ride in ERG mode, and do ‘simulated rides’ (free? rides) very little. I like the predictability of ERG mode rides.
(One thing that I also remember is that my cadence seemed to be pushed higher on the Kickr bike, just a general impression, as on the Neo Smart Bike my cadence seems to be lower. To me…)
I can load my latest ride into the Analyzer and see what it shows. It does seem to dance below the ‘goal’, a lot. Someone else here was a case open with Garmin regarding this very issue. You might be able to join in on their case. I’m so gun shy after my previous experiences. Unless it’s demonstratively broken, I’ll ride it and see if it gets better. Trust that it gets better.
Wahoo ‘fakes it’ if you don’t turn ‘Power Smoothing’ off.
Yeah, I freaked out when I saw my first few rides on the Kickr. Then someone showed me the switch to turn it off. It sure did ‘fake it’, but it was an interesting feature.
I find it works very consistently, BUT it does end up consistently 5 watts lower versus the target. I have to adjust my targets up to allow for this.
I only use ERG for threshold or below generally, as I find it makes above threshold efforts harder.
Is there a way to get the te Fenix 6 watch connected with the Tacx NEO Smart bike and Zwift in order to get the respiration rate and training effect?
Your watch can only provide heart rate to the bike and to Zwift. If you want the rest of the training stuff (e.g., respiration) from your watch, then you can connect it to the Felix app in parallel to Zwift. The *bike* though can only connect to one training app at a time. So you can’t connect it to Zwift and to your Fenix app at the same time. But heart rate should be able to connect to Zwift and the bike and to Fenix (Garmin) at the same time.
It would seem possible, if the bike would connect to the watch. You would have to cache the ride on the watch and upload it as if it were an outside type ride. Since I don’t have a fenix anymore, I can’t try that out. I don’t even know if the fenix would log the bike.
And then you have to come up with an app to sync to that would show that data. Like maybe Garmin Connect? Connect gets some pedal dynamics from my Stages, but Strava doesn’t show it. I would think that you could see that data on the watch, but it should sync to Connect too.
This is interesting. I’ve never tried to capture rides on my Edge. I wonder if I’d gain any more data points on the dump to Connect. I’ve heard pedal dynamics is linked in the Tacx Training App. Haven’t tried it to see if it might work…
And I wonder if the bike would connect to two apps using different protocols. Probably not, but what if it did. I’d imagine it won’t, but has anyone tried.
So I was able to connect the bike to the watch but then not the bike to zwift. It would be nice if there was a way to use the watch as a bridge for zwift like the virtual run option.
Hi all… as far as I understand it, the bike can only connect to one Bluetooth receiver at once and in this case it would be the equipment where Zwift is running, right?
It will not help with the Fenix watch, but i think it should be possible to connect it in the background with e.g. a Garmin Edge bike computer via ANT+ to receive the broadcasted Power data etc and therefor record the Zwift or TR ride into garmin connect.
I read it like that in Ray’s text above… could someone please confirm that this is working?
It’s a very important thing for me to be able to integrate the Tacx rides into my whole outdoor training which is organized in Connect.
Thanks and greetings from a finally soon buying biker :)
Ok so I made it work, I started Zwift and connected my Tacx NEO Smart Bike to it and then used a Bluetooth Polar H10 HRM, then I connected my Fenix 6x watch with the Bike Indoor activity and it connected to the Tacx trainer. I started riding and everything worked fine except that the Garmin watch recorded a slower speed than Zwift and didn’t recored the elevation gain or loss.
But will the Neo connect to the fenix using ANT+, and then the data ‘package’ would have all of your data/telemetry, and use the computer with Zwift to connect via Bluetooth and then delete the Bluetooth ride from Strava and sync the ride off of the fenix?
The fenix *should* be able to capture all of the Garmin telemetry, so that if it is posted to Connect, all of it should show. I don’t think Strava/Zwift supports much ‘advanced telemetry’, but Garmin Connect does (no surprise there I suppose).
It seems that the Neo connected to the fenix by Bluetooth and to my iPad with zwift also with the Bluetooth. The issue is that when zwift is simulating the type of bike with the rider weight, climbing and going downhill the watch doesn’t notice it and only see the cadence and the power as metric to determine the speed and distance. What I did is I edited my garmin activity with the distance from Zwift and the elevation gain. At least I now get the training effect and exercise load data.
It would be nice to have something similar to the virtual run activity where you pair everything thru the watch (foot pod, HR, Treadmill etc.) and then the watch broadcast it to the trainer in Zwift but then you also need the zwift feedback to the watch in order to control the neo resistance.
Hi, thanks as always for the great review.
I am wondering if anyone has experience trying to mimic an eTap AXS setup on the Neo Bike? The tech specs say a 2×12 drivetrain is supported, but only down to a 11T cassette, which eliminates all the AXS 10T cassettes which are on a huge number of bikes at this point (and especially going forward now that Rival has gone to the same platform). This seems like a simple programming fix to create new “imaginary” ratios, but I can’t find anything (including Garmin support) that can give any guidance on if/when they will catch up to 3 year old tech…
I’ve been getting a feeling like the bottom bracket is loose. There is a knocking in the pedals as I’m riding that *feels* like it’s loose, but when I get off, it seems completely fine. Nothing that I can find that is loose, and it’s not quite rhythmic either, like always on one side’s down stroke, etc.
Although the non-drive side crank WAS loose a few months ago, and I found that the original bolt was actually bent!
So is it the belt that’s causing that ‘loose clunking feeling’? I’ve got just over 1,100 miles on it so far. I’d hate for it to die and be out a bike to ride, and I’ll be off-bike for 6 to 8 weeks starting in a month post-surgery. It can die that last day before I go in, but maybe that’s asking too much…
Other issues I’ve had are sometime the screen blanks out before I get on, and it doesn’t wake up. Zwift usually can’t control it for ERG mode, and the fans don’t come on. It doesn’t happen that often, but seems to be happening more lately. I unplug the connection at the back of the bike display, and when I plug it back in, it’s all good to go.
And on the fans: They are set for manual, medium, and yet only kick on when the load reaches 120w. I’ve had to adjust some of my workouts to keep the load over, or at 120. Shouldn’t manual mean they are on all the time? Auto wasn’t working so well…
So, weird clunking/loose feeling pedaling, the screen doesn’t wake up at times, and the fans. Altogether not so bad. Better than the earlier brand I had. So far…
Oh, the ERG issues… Yeah, it doesn’t make the goal something that it wastes any time getting to. I’ve timed it and sometimes it can take nearly 15 seconds to get to touching the goal, and it seems to spend most of the time under that. Sometimes by 15 watts. When I can get it to go over the goal, it sometimes drops like a rock back into the bottom of the range, or even lower. I’ve tried picking up the cadence before a higher interval, and it usually drags under the goal for quite a while, and sometimes never hits it. I seem to have the batter luck of increasing cadence a few seconds after the rise in demand, but then I tend to get really high spikes, and then large sags. It’s like it’s afraid of the demand goal and seems to want to avoid it. The Kickr didn’t have that issue. It went for the goal and tended to hover plus or minus it for the interval duration, from what I remember. I haven’t checked for a firmware update in a while. Might be worth a look…
Thanks for any help…
The lose crank is a very common issue with this bike. Some say that you need to unscrew the screw of the left crankarm, then tighten the screw with a shape of a star and tighten the first screw again really hard (15nm). You can find some more details on the Facebook group. That didn’t work for me though and after 2 units, I am now asking for a refund (just a waste of time and energy). Also had other issues like front post not straight -> impossible to slide the front handlebar (aft/fore) properly. thighs rubbing is extremely annoying as well. And the shifters… omg what is that? Some 20 years old video game controller?
The engine is good (Neo 2T), but everything else is pretty cheap / first gen imo. And def not worth the price
I have the same problem with the loos crank feeling but it’s only on the left side. I tried 3 set of pedals with the same result. Garmin actually offered to replace the whole bike, It’s frustrating to have to send the bike back for a small little thing.
Interesting. The star shaped nut is adjusts the bottom bracket pre-load, just like on the Shimano Ultegra crankset I have. You don’t want to over tighten that thing because it’ll eventually trash out the bottom bracket, not to mention the increase in resistance if you King Kong it.
Tacx told me that the torque spec for that non-drive (left) crank arm bolt is something south of 10 Nm, which seems pretty low, but when I tried to put the bolt back in, and used the Shimano spec, the bolt started feeling like it wasn’t long for the world, and I didn’t want to have to dig it out of there. I think I stated their torque spec upstream. I did go a little more, but not much more.
I’ve heard of people having drive belt issues, and it feeling like it’s ‘thumping’, just before the belt snaps. It might be user replaceable, but the tool to address the belt tensioner is a ~$200 ‘tool’ (fine?). TWO HUNDRED DOLLARS? Why not just tell people ‘You are NOT going to replace this belt on your own, ever!’
Yeah, the shifters are kinda sketchy. I’m surprised that Shimano hasn’t offered their Di2 shifters as a package for companies to design their bikes around them. It would answer a lot of the issues people have. I liked the shifters on the Kickr bike, but I went through 4 of them.
Back to the TSB: I still like it. It has quirks. The lagging of power on ERG rides is kind of getting really annoying, but what can I do about it. I remember with the first Neo 2T, having Garmin support telling me that they really don’t fully support ERG mode, which floored me. Why would a manufacturer of ‘smart trainer bikes’, not support ‘smart training’. I LOVE ERG mode. I have set up probably over 30 ERG rides in Zwift. I look at the reason to ride indoors is to plan your pain, and carry it out. To me, riding a simulated ride is a little creepy, but that’s likely just me.
Their bottom bracket almost looks Shimano-esque. I was surprised it looked ‘normal’. The brake levers are the weirdest part of the bike, but the rest of the bike, under ERG mode, works fairly well. I don’t have to shift in ERG mode. I have been hesitant to rewrap the bars for fear of the levers failing and wasting good bar tape. I had that happen with the kickr. I just got it ‘perfect’, and it would have to go back. The Tacx Smart Bike uses fizik bar tape, which isn’t bad, but I’d like to have a ‘fatter’ bar top.
But anyway…
Ride on!!!
100% with you.
Don’t overtighten the star one. Just loosen the other one, tighten the star one enough, and then tighten the normal one pretty hard (but again didn’t do the trick for me!
Regarding the belt, I believe that Garmin will send you a new belt with the tool included (for free under warranty of course) if you contact them.
2 returned bikes in less than a month is not acceptable though. I bought a smart bike because I like climbing virtually in the alps (can’t do that from London) and because it’s quieter/easier than my ex wahoo kickr + bike, but in the end, I spent more time carrying parts of the bike in and out of the box.
Looks like the Kickr Bike has as many (or more) issues and the Stages is ridiculously more expensive in the UK. Left with Wattbike, which I might order once refunded.. or Peloton (mostly for my wife, sure I would enjoy it but not the way I wanted to ride inside originally)
Hello everyone
Very closed to sign for this bike. Considering the various issues reported, I was wandering whether someone could help identify which version/series to look for to make sure I get one of the latest hopefully more reliable version?
I personally haven’t had that many issues with the TSB. The biggest issue is that sometimes the console/display does not wake up after I plugged it in, and it synced with the system I run Zwift on. The display stays blank, and it doesn’t latch in ERG mode. I unplug the plug behind the display, and plug it back in, and it’s ready to go. I also have an odd feeling in the pedals, but am trying to identify that. It could be my shoes/cleats/pedals. Not sure at the moment.
Full disclosure, I did have the non-drive crank pinch bolt loosen, and replaced it. I’m not a fan of the shifters and brake levers, but they work well for the way they were designed.
I would imagine that any bikes that are available now are the ‘new version’, unless you find some ‘new old stock’. Look for the crank ends. The older style used a concentric washer system for different crank lengths, the new version uses a Wahoo-like ‘bear-paw’ system with multiple threaded holes.
I would say go for it, it’s fun to ride and despite some issues, it’s probably the best choice now. Garmin is also very nice and quick to answer any warranty claims.
Many thanks @cowrob and David.
I’ll look for the crank end. Someone on Wiggle mentioned some serial number T8000.62 or above. Anyone would know why ?
Like I said earlier, up stream, I wouldn’t think you would run into an older unit, unless you buy from a dealer that hasn’t sold one in over 6 months, which I’d think odd considering how well literally everything sold for so long. I bought mine in June, and got a ‘new’ version, so I wouldn’t be too concerned about that, unless you are buying used.
In ERG mode, the fans stop below 120 W. Is this normal?
Yep. I set mine to manual, and they stop there too. I had to change my recovery intervals so the fans keep running. I haven’t asked Garmin/Tacx about it, but every time I’ve mentioned it to the LBS, I get silence, and puzzled looks. Apparently that’s what they are supposed to do. I have 5 other fans, so its not a big deal, for me, when they quit but wen I’m trying to be quiet, it would be nice if the fans ran longer. But after the ride, they are on full for as long as the bike has power. Small consolation…
Oh, and it’s not a deal breaker. I have been surprised how much air those little fans move. I thought they were a joke, but they do contribute directed air flow. They are missed when they cut out.
Ride on!
Hi Ray,
I got one of these at Black Friday from a Danish retailer at DKK 17.799,- (~EUR 2.393) – pretty close to the price you had in your Big Sales article back in November.
They still haven’t changed the handles, and I totally agree with your grievances about them – they stick out at ugly angles. And the one for the saddle height can’t even be put in without taking it apart and can’t be turned fully around. :( So, I will be certain to get rid of them – with the added advantage that other people won’t be able to (easily) change MY settings. :)
I have played around with both the Tacx app and Zwift on my iPad. I originally had the idea that I would be using Zwift (because that is what all my Strava friends are doing :-), but the “movies” in the Tacx app are actually a lot nicer, so not I am not so sure anymore.
Also, Zwift does not seem to get my heartrate from the bike. I am using the ANT HRM that came with my Forerunner 405 (may it RIP :-), and the bike picks it up fine and displays it on the built-in display, the Tacx app sends it to Garmin Connect, Strava, et.al. but Zwift is deaf to my heartbeats :( Any ideas on how to fix this – apart from buying a BT HRM and connecting it directly to Zwift?
Best regards and a wish for a happy New Years to you, the Girl and the Peanuts!
Jesper
PS: The photo with the link to your awesome DC Rainmaker gear shows the original DC Rainmaker jersey, and I thought: “how cool would it be to ride in one of those”? Super cool I answered myself, but they do not appear to be available in the web shop! :( Is it because they are too awesome to sell to the masses, an out-of-stock situation, or? :)
Regarding the heart rate strap, iPads do not do ANT+, if that is what you are Zwifting from. You may need to get either the Garmin Dual band, or a cheap Bluetooth band. A computer (I use a Mac Mini) with Bluetooth and ANT+ dongles would work well. I upgraded to an Edge with the ‘bundle’, and got an HRM-Dual with it. Win-win…
Regarding the Tacx Training App, you might want to check out FulGaz, as they have real video too. They have done a lot of incredible places to ride. If you are interested, they are also doing a virtual 5Boros Ride starting January 8th. For people that sign up for that, they give you a 30 day FulGaz trial, rather than a week. I may actually subscribe to them if the videos are that good. Maybe I picked some lesser used, wonky routes in the TTA, but I was disappointed. One even looked very ‘diagonal’ which was really odd to ride, for me.
I really love my Neo Smart Bike. It has its issues, but what doesn’t. Ride on!
Hi CowRob,
Thank you for your quick reply. I had tried connecting my ANT+HRM to Zwift, but of course it did not work, since the iPad does not do ANT+ as you noted. Funny thing is, that both the Tacx app and Zwift are running on my iPad via Bluetooth, both can control the bike, both get a lot of data from the bike, both only the Tacx picks up the heart rate from the bike? 🤷♂️
Thank you also for the heads-up on FulGaz I had seen Ray and others mentioning it, but have not thought to add that too. Now I guess I gotta check it out based on your recommendation! 😀
And yes I love my NEO too! I got it to get in shape for next summer, when the Tour opens in Denmark, and I will be riding the second stage on June 11th together with 16.000 other riders: link to tourdestorebaelt.dk (sorry only in Danish) – but it’s this stage: link to letour.fr
BR,
Jesper
You are right, the bike does show the heart rate. I don’t know if it sends it, or just receives it. Generally the trainer sends telemetry and receives commands. There are devices that can convert ANT+ to Bluetooth (one being this: link to npe-inc.com) but I don’t know if the bike does that. I honestly don’t know where my HRM connects. It’s funny, it’s important when it doesn’t, but it’s expected to connect *somewhere* every time I ride. It would be a nice feature if the bike did convert sensor protocols, as people using Apple TVs could benefit from that due to its connection limit.
Funny that when I started riding indoors, I was using it to get a leg up, so to speak, on the next year, and when the pandemic hit, I was already hooked on it. I’ve upgraded trainers several times, and sure hope that I can ride outdoors more in the future, but around here it’s just to risky. Hospitals are overflowing and turning people away. I don’t need to be a statistic. Stay safe, and Ride On!
Hi again,
I got a 14-days free subscription to FulGaz, and have been trying it out – very nice videos. However, it also does not receive pulse data from the bike. :(
Also to participate in the 5Boros Ride, there is a price of $25, which is close to 2 months of regular FulGaz membership, so the latter sounds like a better deal to me than the 30-day free trial one gets with the 5Boros Ride.
Kind regards,
Jesper
There is an app called ‘LightBlue’ that can scan the Bluetooth protocol in your vicinity and will tell you what it finds. If it does not find your heart rate monitor, you are likely not broadcasting on the Bluetooth frequencies. Almost all of the older Garmin HRM straps only broadcast on the ANT+ protocol, and WILL NOT BE USABLE WITH AN IPAD (without some technological help). If it ONLY does ANT+, you are going to need something that will convert it, or a new strap. I’ve used the Wahoo Tickr strap, and the Garmin Dual. Both are awesome HRM straps and I can’t recommend them more highly.
And some of the money for the 5Boros Virtual Bike Tour goes to support BikeNYC, and they do a lot of community work spreading the love of bikes to the whole area. I’ve ridden 5Boros for several years, and met some of the most amazing people (including Bill Nye) so I mentioned it as a way to try out a different provider of ‘realistic’ virtual biking for a more realistic time frame (I hate 7 and 14 day trials, too short), and a way to support a great cause.
So, I recommend downloading LightBlue, put on your strap, be sure to wet the contacts and your skin. See if it shows in their list of Bluetooth senders. If it’s not found, it’s likely not Bluetooth. I’d get either the Dual, or the Tickr, and just see if they work, just to prove it’s not your existing strap. *shrug*
Sensor issues are an Achilles heel of bicyclists. they either stop working, or aren’t compatible, or won’t pair. Such is the life…
Maybe DC has some other ideas.
Hi All, is there any official word on a new version of this bike for 2022? I’ve seen pictures on a couple of sites that seem to show a more stages/wahoo-esque crank for adjusting the crank length (link to bike-components.de) but the garmin website still shows the version that looks like the review here with the single mounting point for pedals…
I ask, because I like the look of the features of this vs the stages bike, but will be in a situation where pedal changes may relatively frequent as my wife and I use different pedal systems (bit of an oversight there perhaps, should have got her onto speedplay when I had the chance!). It looks to me like the stages would be easier to switch pedals on… but if Tacx have changed the crank design, that’d be very interesting.
Thanks!
New version? I haven’t heard anything, but I’m not connected like DC is. I’d imagine if they had leaked a new version, it would have hit the usual people/sources. I heard and saw the Wahoo new trainer goodies pretty quickly. I’d bet more on an incremental ‘silent’ update then a totally new product, like the Kickr-esque crank arms were.
Yes the last update for the Smart Bike was crank arms that banished the dodgy inserts, supporting three lengths similar to the Kickr bike.
Thanks for the reply – that might explain the lack of “noise” – I’m surprised (and maybe not surprised) that the photos on the garmin website are still the original version… It’d be good if the manufacturer actually made clear the different revisions of the hardware… it would be reassuring to know that if I do order one, I’m getting the latest revision which perhaps irons out a kink or two (hopefully without creating any new ones!).
Thanks again!
Paul
I would be surprised if you ordered one now and got an old version. Stock has been churning so hard for so long, I would be really surprised to see the old version anywhere except for a dealer that might sell one a year and just happens to have one in stock. Most dealers don’t actually stock these due to the cost, and those that do sell out quickly: I got mine from REI, and they had ’10’, and I ordered quickly, and got their ‘last one’ at that time.
I don’t think you have to be concerned about getting an old one, unless you buy used.
Hi Paul,
I recently got the T8000.61 version, which is the one both bike-component.de and Garmin advertises, and it does indeed have the three-in-one bear-paw crank like the KICKR.
The assembly instructions have gotten it right, but Garmin has not bothered to update neither the paper manual, nor the online one! :(
Happy riding – if you decide to get one yourself! :)
BR,
Jesper
Thanks!
Interestingly, the garmin website has the “current” model as T8000.62 – would that mean they’ve made another under the hood change?
It’d be nice to see a list of “release notes” or similar somewhere wouldn’t it!
I’m certainly leaning towards this over the stages sb20, but mostly just on the road feel thing as something interesting… although most of my turbo riding to date has been done with trainerroad rather than zwift, so not sure how much I’ll actually play with that!
Thanks again for the comments!
No problem – glad to be of help.
Was intrigued by your information, that Garmin has it at T8000.62. Are you in the UK?
In Germany, Denmark, the Netherlands and other EU countries we only get to buy a T8000.61. So maybe Brexit has brought some good to the UK after all! :)
And in the US T8000.60 is the going version – interesting! :)
Well…
Ride feel is interesting. It does not work on ERG rides, or anything non-Zwift, to my knowledge. I did a FulGaz ride and had no ride feel.
Riding so much on ERG mode, when I do free-ride and ride feel kicks in, I can definitely notice the drag on the pedals. My power output jumps anywhere from 25 to 50+ watts. Simulating gravel, it’s a constant drag but not so pronounced. On bricks or cobbles, the drag is much more noticeable. I have been thinking strongly of just turning it off
But, in the beginning, it was pretty awesome, but the gaps, and odd stretches where there is no ‘feel’, and times when it kicks in early, or late. I would call it a gimmick. It’s a creative use of the magnetic power of the Neo, and is something that no one else does, but it loses its panache over time. Not that the Neos are bad trainers, I don’t want to leave that impression on anyone, but to buy one JUST for Ride Feel is perhaps, misguided?
So why do I have the smart bike? (Bought after owning a Kickr bike) Love the Neo Smart Bike. Road feel? Meh… Don’t forget to turn it off on a race, for sure. The Stages bike has never been an option. When I was looking for the Kick replacement, the Stages was still very much back ordered. It looks like a beast so it should last for quite a long time.
On the part number: I was in the IT industry for 40 some years and ran into a lot of different part numbers for the same equipment, and usually the whole difference was what ‘cord kit’ they threw in the box. Sometimes they get it wrong too. We received a shipment of US coded HP desktop systems with Schuko cord kits. That was a surprise. They were the same systems, even same software and documentation, just wrong ‘cord kit’. Doing a quick Google search, I believe the .61 is the bike with a ‘European’ cord kit.
Ride on!
Anyone use FulGaz with the Neo Smart Bike?
I am having problems with the cadence being correct. It is either too low, or way to high, and looks nothing like it should, it is usually flat. Also the shifting is sometimes delayed, and sometimes the bike seems to think I am in a totally different gear than I actually am. The software seems to not be able to reliably control the trainer, or read cadence data. It’s making me doubt the speed data now too. It works fine in TrainerRoad, Tacx Trainer App, and Zwift, so this is a surprise. I have just started the dance with FulGaz support, but didn’t know if anyone here has tried it with the Neo Smart Bike.
For all you TrainerRoad users out there, what wheel circumference are you using so that uploads to Strava reflect accurate distance? The circumference I’m using gives me about a quarter of the distance I would expect.
So multiply by 4. It’s a fake number, anyway (you’re not actually going anywhere), so put in what gives what you think gives an acceptable distance. The circumference of a 700×23 tire is 2096 mm (from memory).
Thanks, Paul. That’s the value I had. And Strava displayed about 5 miles for an hour long sweet spot ride. I just need to experiment with different values I think.
Hi Ray
I have had the Tacx Neo Bike for 1 week now. Really nice riding machine.
Iam on the lasted batch.
However, the Neo is overshooting power by a lot, between 5-9% against my other Garmin product with a claimed 1% accuracy. Rally RS200.
I started a topic on the owners group in Facebook. link to facebook.com
It appears that the overshooting is a common issue for all. Have you come across this, and are you able to test the new batch accuracy?
I have attached my own dual recordings.
I really do hope I also catch Garmin’s attention on this. Its a long time they released a firmware!
Mine, in Zwift on ERG rides seems to be undershooting the goal, but I haven’t put my Assioma pedals on the problem yet. (My old gen 1.5 Peloton is off over 10%)
I will get them swapped over RSN.
Silly question, I’m sure, but are you on the latest firmware?
Both DC and GPLama have them so maybe they could do a test to see if theirs are off too, but I’m sure they probably have other things sucking their time too…
Yes, lastest firmware, also on the pedals.
Also the “new” bear-paw crankarm, so no fiddling with installing the pedals.
Someone on the FB sited, had succeded in bringing down the differences by using the 2 mm Garmin Washer and tighten the pedals really really tight. His theory was about the crankarm/pedalhole was the reason for the difference to the power readings.
That the pedals were ‘loose’, or needed to stick out more? Hmm. So putting the pedals out, increasing the ‘Q-Factor’ is what they are saying? Increasing the ‘Q Factor’ to fix the inconsistency? Hmm… Stack height could change it too. Maybe play with different pedal/cleat stack heights? Would it change it enough to make a difference? *shrug* Seems safer than shimming pedals.
I use Shimano Ultegra SPD pedals. They have a known stack height. When I switch to the Assioma pedals, the stack height will change, so, I’m not testing the exact same environment. Are the differences enough to matter…
(Throwing hands up) People can chase the numbers forever, but if over many different users, the Tacx seems to be under reporting power, that is an issue that they might be able to fix… (And I’m over my pay grade, waxing on physics that I haven’t had for decades)
Ride on!
Oops. I misstated ‘stance width’ as ‘Q factor’.
Interesting. Unfortunately, I don’t have the bike anymore (went back to Tacx a long time ago), so it’s not something I’m able to test. Sorry!
I have the same issue of the Neo Bike over-reporting power. I contacted Tacx-Garmin and they asked for me to dual record an ERG mode workout from the Tacx Training app called Trainer vs Power Meter; then they gave me the run-a-round asking for screenshots from apps showing the average power for some other activities (can’t understand how that would provide any valuable data for the issue) before asking me to do the Trainer vs Power Meter workout for a second time, which I did and you can see the result here:
link to analyze.dcrainmaker.com
The workout lasts 18-minutes and has 4, 2-minute efforts of increasing intensity 150w, 220w, 260w and 300w. For each effort the NeoBike reported 3%-4% higher than the Assioma Duo pedals. After sending the files to Garmin-Tacx they replied with:
‘Thanks for providing those for us
We have compared those activity files and we deem the difference that you are seeing to be within normal parameters.
Kind regards,’
I don’t believe that the NeoBike measures power to the claimed 1% accuracy at all. The test workout doesn’t really show how bad the Neo Bike is. Yesterday I dual recorded a more realistic workout that someone may do on the bike; you can see the results here:
link to analyze.dcrainmaker.com
This was an ERG mode workout of about 2.5hrs with 20*1min high intensity efforts and a 30min ‘sweet spot’ effort. One thing I notice there is that as time goes on, the accuracy gets worse and worse; for the final 1-min effort, near the end of the workout the NeoBike reports 381w whereas the Assiomas report 351w – the NeoBike being 8.5% higher.
In addition to the data – I can feel that the bike is under reporting, it just feels easier.
I’ve gone back to Garmin-Tacx with the above data to see what they make of it.
As my testing continues, my theory is now pointing towards the crank being the rootcaue for pedalbased powermeter show different numbers. Also because as more power/torque is put to the pedals the higher the differences.
Yesterdays, my recordings went crazy. I did 3 test, and they was all over the place.
My feeling off the power is actually also, that the Neo is reporting correctly.
My sprint yesterday reported 10 % over on 15 seconds. I am pretty cofindent that the numbers from the Neo match up. I have a lot of data, and its very normal for me to put down 1050 watt in the end of a race. If I actually was 10% better with the Neo, I would expect to see numbers above 1200 watts.
My numbers are the same, but the pedals are just 5-10% lower when installed on the Neo……
Right, so you suspect that the pedals report under but only when installed on the NeoBike?
I can’t get my head around that – if pedals and bike are fault free and measuring to 1% accuracy then how can there be >2% (and in fact 10%) more power measured at the flywheel (after drivetrain loss) than at the pedal?
Exatly.
I just found out that the crank material is very soft and the pedal threads are garbage..
This is my crank after 5 hours of use! The material is way to soft. And when you you press harder it will give in and the pedal will measure lower watts.
That would also explain why the difference gets bigger the longer you ride. Aluminium getting hotter means softer.
This is crap!
If you look in the Facebook group, someone just posted the his pedal threads broke in a sprint!
/Thomas
ok, now please bear with me as my physics ignorance is exposed here, but I’m trying to understand… if the crank is deforming and causing power to be ‘lost’ where the pedal meets the crank then surely the power at the flywheel would also be lower?
Only by a very little.
But if the pedal threads are weak with soft material, that is where the pedalbased powermeter measure power. It would explain why everyone is reporting the Neo Bike to be higher in wattage than their pedal.
So what ‘people’ are saying on Facebook is that the crank arms are flexing causing the pedals to ‘under report’, and that same flexing is causing the bike to ‘over report’?
So the bike is ‘adding power to the system’?
Correct me if I’m wrong, but aren’t they measuring nearly the same thing, and the force on the pedals would have to be so far off the plane of the pulley to make the flex of the cranks visible. Even if the pedals are flexing, that force would be measured, should be measured, at the pedal, and drivetrain, right.
Force can’t be just spontaneously added to the system out of nowhere, unless the system really is inaccurate. And if aluminum for crank material was that unreliable, there would be far more issues with aluminum cranks across the entire bike industry, and I’m not seeing it. If people are pulling the threads out of their cranks, I’d sooner look at how much torque they are using to attach their pedals.
Also pedal/cleat stack height and cleat horizontal position could play some role in inaccurate power readings.
One of the reasons I quit Facebook was all of the chatter in the many groups I was in. People coming up with seemingly insane reasons for something happening, and getting people to argue about it. Trying to prove their argument on flexible cranks and weak material are only refuted by destructive testing, and I’m not ready to do that with my toys. I had a data problem with the Kickr bike, and Wahoo denied it to the end, in spite of reams of data contrary to their belief. In Wahoo’s issue, they have replaced so many bikes for so many issues, they seem to have lost control of the problems.
So I’d believe that the Neo Smart is inaccurate in certain circumstances rather than believe that the cranks are flexing that much, and ‘creating power’.
So, prove me wrong. Get a hydraulic press, construct a jig, destructively test the cranks. Get a metallurgical test to determine the composition of the crank arms and compare that to the many multitudes of cranksets on the market.
On the flip side, I have heard of Wahoo cranks failing with the end of the ‘paw’ fracturing across the threads. THAT should be happening in the Neo Smart cranks a lot more than the treads pulling out, especially if there is that much force to pull the threads out, and it is as weak as people are insinuating. Maybe if the pedals aren’t tight, that could degrade the threads, or over-torqued or cross threaded pedals.
Well, I asked the person I know at Tacx, and they said:
“Yes our engineers are aware, this was a common issue.”
I find it odd that I heard of the Wahoo crank failures from several different sources, and haven’t heard a peep about crank failures with the Neo bike. I even googled several different ways to find pictures of Neo bike crank failures, and struck out. *shrug*
But I am going to stop trying to help people here. I was frustrated, not having the hot mess of Facebook to get random and occasionally meaningful help and saw people asking for help here, and tried to be of some help. It’s not my job, and I am not doing it well.
So my last comment will be that Tacx said to use Loctite blue for the crank pinch bolt. I was having it loosen every couple of rides, and it let the preload on the bottom bracket skate out of spec causing a really loose and knocking experience. I was concerned that the looseness could trash the bearings and spindle. One troubling part of their ‘fix’ is to torque the pinch bolt to 22Nm, which is near, and potentially over the capacity of that bolt (especially if you replaced it from a local store like I did). Breaking that bolt could mean near major surgery to get the stub out. Maybe 16, or 18Nm, and some Blue, after preloading the bearings again.
It’s hard to believe that the Neo bike cranks are failing. I’m really disappointed. If I could get my wife to ride Zwift, I’d give her the Neo bike and just go back to my road bike on my 2T. I doubt that she’d be able to break the Neo bike cranks. (Although my road bike has Ultegra Hollowtech cranks, and they fall apart too, literally splitting apart! You can google that and see unbelievable pictures!)
Garmin support replied about the data files I sent them (which can be viewed here link to analyze.dcrainmaker.com) with:
“Thank you for coming back to us, I am afraid based on the activity files sent to us the trainer looks to be operating as we would expect as this has been compared on our end by our technical team. There will be a variation between the trainer and power meter readings as these would both have a few degrees of accuracy that they would operate within.”
Okay, the Loctite isn’t working. There seems to be a rather large difference between the threads of the crank arm and the pinch bolt. I don’t remember if that existed from the beginning, but I’m surprised it was so large after it loosening again in the middle of a ride. Tacx wants to replace the entire bike for that, but I’d rather just get a replacement crankset, or crank arm. The spindle looks like a Hollowtech Shimano style. I’m wondering if a 105 left side would fit on it. Although this seems kind of crazy stupid that this could be a problem. Wondering how hard it is to find the penetrating Loctite so I can squirt some on the back end of the bolt. I don’t want to overtorque that bolt, for sure, but the Loctite, if it works, should hold it in place.
I’m finding myself somewhat in the same boat here, although I still have the original torx bolt. That sucker has come loose twice now. I’m going to clean the threads with some isopropyl and see if the loctite will actually work. This is my second bike, the first one was a victim of what Garmin said was a drivetrain issue, although it sounded exactly like my new 2T did when it had a small particle bouncing around inside. That was an easy fix with their tool to dismantle the flywheel. Apparently such a thing isn’t available for the bike? Disappointed at the quality control for sure, but I really do like the bike. Hopefully I don’t break the cranks off! :D fwiw In the few sprints I’ve pushed it over 1500 it feels pretty rock solid.
I ended up having to use the penetrating Loctite because the medium strength blue did not hold. There is a lot of slop in the threads of the crank arm, and the bolt just kind of floats in there. There wasn’t enough surface for the blue to work to hold it.
Just beware, the penetrating Loctite is somewhere between medium and strong, closer to strong, but it did wick into the threads and it has not loosened at all, the preload cap is in there solid too.
I still get kind of a thunking/popping/grind noise that gradually disappears over time, but otherwise seems to be working well. I tink by this time I was on my second Kickr bike. *shrug*
I had thought of cutting new threads in the crank arm, but hearing of people having them crack,a nd even break, I am thinking I hope the new Loctite treatment works for a while, and then I can hopefully get a replacement. *sigh* They did want to replace the bike for the crank bolt, and I laughed it off. Time will tell…
Ride on!!!
Unfortunately the loctite blue didn’t hold. Unfortunately the endcap was cross threaded or stripped when it arrived, so doesn’t provide any tension on the crank arm. I have no idea why they made it out of plastic, should have been aluminum. Might try to 3d print a new cap to limp the bike along while Garmin decides what to do with this bike. What’s the version of loctite that’s working for you currently?
I think Shimano preload caps are plastic, or a resin too. I wouldn’t recommend LocTite on that. Tightening the crank bolt should keep it in place, but sounds like you need a new cap. (If only they standardized on somethings, aiming that at the industry. 😆😆😆)
Oh, the Blue was for the small pinch bolt, not the larger ‘cap’. Hope you can get one soon.
After a few iterations I printed one that works, I was able to snug up the crank arm to spec and reapplied some loctite blue to pinch bolt. We’ll see how it does once the loctite cures – I realized after the fact that it requires 24 hours to cure, so I probably blew it on the first attempt. My last, last ditch effort will be to apply some carbon paste to the crankshaft as it seems it’s less about the pinch bolt coming loose and more about the crank arm sliding off the crankshaft and thereby coming loose. This only seems to happen when I’m doing a lot of low cadence efforts in the 350+ range. Maybe my weight and power are creating some flex in the crank arm off axis and causing it to slip sideways, I dunno.
My fix survived a ramp test, so far so good. Garmin is shipping out a parts package containing the new pinch bolt and crankshaft cap. I’m going to keep riding with my current solution and see if it remains fixed. There’s enough interference on my 3d printed cap for it to remain pretty tight I think, which may be all I need.
Hey how are you. I have a Garmin neo smart bike, Garmin edge 830, Garmin rally 200 power pedals and a Garmin forerunner for heart-rate. I use zwift and tacx apps mainly.
Do you know of a way or APP where I can have the smart bike, power pedals and edge all being recorded whilst following a video or course on zwift where I can see the L/R power balance either during the workout or in the APP without having to run zwift and the edge concurrently (but separately) hence having two separate workouts being recorded?
Thought you might know.
in terms of the issue in which some peoples thighs rub the frame of the neo bike does anyone have any sense what people this impacts on most?
So for instance is it people over a certain height or thighs over a certain size?
I’m keen to get the bike bit concerned if I’m impacted by this issue I won’t enjoy using it. And obviously it’s difficult to find a bike to test ride before purchase!
Thanks
5′ 11″, average size. Had a hip replacement, and now notice my repaired leg is touching the seat tube/collar occasionally. It’s not a hard or painful contact, and I would think that now I would have the same contact on a couple of my other bikes, especially my fat bike.
I feel it, oddly, when not putting out much power, and was surprised when I first felt it. Apparently, when they put my leg/hip back together, they rotated my leg slightly inward, or my damaged hip was rotating my leg outward on the bike. I think I can get used to it.
Thanks. Much appreciated
Do you have a sense for whether the contact would be greater / more frequent if you were taller or shorter? I’d guess that as you get taller, the seat post would extended out more, so you’d generally be further away from the thicker part of the bike frame hence less likely to have contact?
It’s hard for me to respond. Biomechanics has never been my specialty. I would imagine that people that are naturally ‘knock kneed’, or are accentuating a more ‘aero’ position on the bike would experience it more than other riders. I was surprised that as I develop a new normal pedaling style, I was having contact. GPLama commented that he found it very distracting and was one of the reasons he stopped riding his but I don’t have an option except for a bike mounted on a trainer and I wouldn’t be surprised to feel it then too. I can control the contact a bit too. The novelty of the situation might get old, but I can still ride, and still ride it like I stole it, so I’m happy. If I fixated on it, I can see it being a deal breaker, but I can still ride…
When I looked at the seat post and collar compared to my fat bike, I didn’t see the problem as that frame is wide in the same area, and people don’t complain about it that I know of. But you do you. Is there contact? Yes. Have I ever experienced it before? No. Could I see it being a problem? I hope not.
I imagine if I still had the Kickr bike, I’d be contacting that assembly too, and it is a lot more angular and looked far more likely to cause discomfort.
I don’t get any rub on the frame but my thighs rub on the rail on which the saddle moves fore/aft. It was a bit distracting at first but I can ignore it now. I think that depends on thigh size/shape, saddle fore/aft position and where you perch yourself on the saddle and it would be difficult for me to give any general advice as to whether or not you would get the same.
I’ve been contacting the water bottle cap now, when I slid towards the front of the saddle. Can’t win on that I guess, now. It’s either the seat post cap, or the bottle cap. Probably need to use a standard water bottle.
I’ve had my bike for over a year I think, I forget, but its never been a problem and I am 6 feet tall
Thanks for the right up. It helped me decide to buy this bike.
It arrived today and the crank Arms have been changed to a bear paw type meaning no fiddly washers!
Just about to unbox my Neo smart bike. As my wife and I will both be using and have different gear setups on our road bike, does anyone know how to change quickly between setups? Will be using with Zwift so having to connect to Tacx training to update the gears then to Zwift to cycle would be a pain.
I got my wife to use SPD-SL pedals to make changing on the Peloton just a seat post. (Told her it was ‘an upgrade’) Worst case, you might have to buy her a bike that matches yours IRL.
I rode an 11-speed cassette bike IRL, and a virtual 10-speed cassette on my trainer for months and I never noticed the difference. On my many iterations of the Kickr bike I rarely changed the gearing.
Hello. Has anyone had this noise and knows what it is?
Can you speak to being able to use rides from my Garmin EDGE and replicate them on the trainer? Does it work? How does it work? Its fine with ROUVY and ZWIFT but it can get a little boring if you are OCD.
My experience with trying that on the Wahoo bike ruined it for me. I have been hesitant to try it on another ‘smart’ device.
The ‘experience’ wasn’t like I thought it could be. I have several rides that other friends have done, and to be honest, have really been hesitant to tarnish their amazing experience and try to ride it on the Tacx Smart fed by the Edge. I’m sure it’s the Edge, rather than the TSB, but the Wahoo burned me sadly, and badly.
I’m sure it’s gotten better since then.
Funny that I found a website that claimed to convert Edge recorded rides to feed Zwift, and it really sucked. Yikes. The transitions were awkwardly and horrific.
YMMV 🤷🏻♂️ Good luck!
I just upgraded my Tacx NEO 2T Smart Trainer to a Tacx NEO Bike Smart Trainer. I’m running into an issue, and I wonder if anyone could try to replicate. The reason I got the Bike Trainer was to share it with my wife. Her FTP is around 100W (I know…). The problem I’m running in is that there are large wattage errors in ERG mode (and maybe SIM mode too) at very low power settings. It’s especially noticeable at low power and high cadence. For instance, if I set 75W in ERG mode, the bike will adjust resistance to maintain 75W up to about 70 RPM. Above that RPM the bike is not lowering resistance enough to maintain 75W. At 100 RPM it maintains about 115W for 75W set. Firmware is 0.0.43. Happens in stand-alone or with apps. It’s worse at higher gear ratio (not clear to me why gears are not disabled in ERG or resistance mode.)
Anyone running into this as well?
I’ve experienced something similar on both the Kickr Bike, and the Tacx Bike.
It’s like the input (FTP set point) is so low that the system doesn’t know how to compensate for it. It could be that the processing part of each bike isn’t getting enough data, or just isn’t setup to work like that. I was coming off of surgery and more than halved my FTP for the first months, and it seemed just squirrely, almost unrideable. I set the FTP higher and it seemed to be much more stable. I also found that I could go lower on the demand and the experience was still much more rideable.
I guess I’d suggest upping her FTP, and trying with a lower demand ride and see how it works. Maybe try setting her at 175? And show her how to adjust the trainer difficulty and tweaking the setting at the bottom of the left box in a workout.
From memory, what I seemed to be experiencing is the demand was so low, and the apparent expectation on the part of the bike made the power go all over the place. It was hard to keep the demand because it was so easy to just blow right over it. I don’t know why a higher setting on FTP would change things that much because it all goes into an algorithm in the system. Yeah, low power and high cadence made the demand almost unachievable. I could easily blow the interval. I never tried SIM mode as I primarily use the Custom Workout feature on Zwift and especially during my recovery.
Or give her your 2T? Have you tried it at her low FTP?
Thank you CowRob. I’m pretty sure it’s entirely a firmware programming issue and not a hardware limitation. The bike is able to adjust resistance all the way to zero and even simulate downhill acceleration. Also shifting gears, which are entirely software based, changes the lowest power threshold the trainer is able to regulate in ERG mode. That makes no sense to me.
If I can manually adjust resistance in slope mode to maintain any arbitrarily low power setting for any given cadence, the firmware should also be able to do it automatically in ERG mode, no?
I’m really leaning towards a software flaw, but I’m hoping someone could duplicate.
I lean towards ‘manufacturer myopia’.
I think they likely feel that anyone that can afford these toys isn’t likely to be riding them in the ‘low’ FTP range. They are right, mostly, but for people that need that capability, what are they supposed to do.
I remember my H2, and I rode in the big ring all of the time, until someone said I should not be doing that. I noticed that the trainer did behave a little differently. If the Tacx Bike is true to its statements that it ‘simulates a real bike’ then it should ride differently based on the ‘gear’ you are riding in at the time. For good or bad, BUT there seems to be a bias in the firmware, and assumption that the person on it is cranking a higher FTP. I don’t know if it’s a ‘flaw’, but back to myopia… It’s either that, or it’s just harder to handle the simulation, ERG or not, at lower FTP set points. I don’t know. This is a great time for this to come up. I’ve been thinking of doing your same thing, sharing my Smart with my wife. She has never taken an FTP test, and likely would not score very well, so I don’t want to discourage her by having her do one, and I have been thinking that putting her on the Smart might be a huge massive mistake. (We’re concerned about her Peloton potentially ending support which I hope does not happen)
I hope you find a solution. Do you still have your 2T? I’d wonder what it would do in her situation.
Good luck, and I’ll be watching this thread. I experiment a little and drop my FTP and see what happens, and report back. I do have a 2T, and an H3, but no room to set them all up. Ride on, and good luck…
If anyone wants to experiment, the easiest way is to put the device in stand-alone mode (hold both C6 blue buttons for 3sec), select power mode, set the power to 75W. Hold 100 RPM steady, and see if it holds 75W or not. On mine in the above scenario, I get about 105W with middle gear (34/17), 115W with 50/11 gear, and 85W at 34/28 (after letting it stabilize).
Update: turns out that the issue is not entirely firmware related. Tacx tried to replicate the low watts/high cadence issue on their units and did not observe the same behavior. They sent a replacement unit that behaves much better at lower wattage. I have yet to fully test it but it’s interesting how this failure mode can totally fly under the radar.
I have a ‘new’ replacement bike and can try your experiment and see how it performs. I don’t know if there’s a way to tell what hardware version this bike is though.
My only question would be is ‘stand alone mode’ actually different enough from ERG and Sim modes that what you are experiencing might be an artifact of that ‘hidden mode’? I have never heard of it before your post. Just asking…
Also, when I had a Cyclops H2, which had a real flywheel, if I was doing anything in low-ish watts and I was in the big ring, it would not stay low enough to hit the target. The effect of the physical flywheel spinning so fast at such a low power target made it really hard to get down to that level without also dropping cadence. Then, if cadence dropped to low, it would spiral and take some extra power to recover. But I’ll give this a try.
I assume you don’t want the bike connected to anything Bluetooth?
Hi Rob, it doesn’t really matter if the bike is in stand alone mode or not (for troubleshooting, stand alone mode was useful to isolate the problem and narrow it down to the bike’s hardware and/or firmware).
As far as hardware version, I’m not sure. Both my units have a 2021 manufacturing date. The defective one has a low serial number relative to the replacement one.
I’m wondering if it’s some sort of calibration issue. Tacx is being very helpful and from what I understand wants to run some test on their defective unit as it doesn’t seem to be an issue they’ve encountered before.
That screen was cryptic. I think it’s actually more of a setup screen rather than a test screen, or I totally couldn’t get it to that point.
I held the two buttons, saw the three icons at the bottom, and was able to cycle through the choices, but the watts at the top right was likely the sample time. I’ll look for instructions both here and online.
So far, nothing to report except this. I tried the buttons on the left shifter and they appeared to do nothing.
It’s in the manual! DOH!! I had to Google the switch, and, well…
I was interpreting the screen wrong. Got it now, and will try tomorrow.
I have the manuals, but… Well, they DO help from time to time. 😯😎
Luc: Is this what you are seeing?
This is kinda weird. I was riding a TrainerRoad workout and got near the end and saw that my power was around 16 watts high for the cadence, and was high from the moment the ‘cool down’ started. I was in the big ring, but also rode some of it in the small ring, and it didn’t seem to matter.
This image is in ‘the big ring’. I can see why it might be elevated, possibly. The H2, the only other trainer I’ve had with a physical flywheel would trend high at this point, but I believe would settle down to target.
It just looks strange. Maybe it will help you?
And here I switched to ‘the small ring’, and it shows no change.
Oh, this is a replacement bike as the previous one died. It’s on the current firmware.
I would think that at that cadence, it would be closer to the demand, but it seems to just follow what it wants to do. The sprint intervals were something like 300% FTP.
Okay, after a lot of testing, here is a non-exhaustive list of variables I found affects the behavior of the bike in ERG mode at low power:
1. Even when the bike is plugged in (110V here), having the handlebar fans run and/or a device plugged in to the usb port affects the minimum power the bike is able to maintain. (e.g., min power at 100 rpm at 5x ratio: about 100 watts with everything turned off vs 180 watts with everything on)
2. Pedal stroke smoothness is a big factor. For instance, at 80 rpm at 2x, it can maintain about 80 watts with smooth pedaling vs up to 140 watts with very choppy strokes.
3. since firmware 0.0.40 (strangely, I think), gear shifting was enabled in ERG and resistance mode. The gear ratio now affects the minimum power. For instance, in the longest gear ratio of 5x (50/10) with fans and USB off, the bike can maintain about 80 watts. At the smallest ratio of 0.55x (22/40), it can maintain about 40 watts.
Now, I think this is entirely a firmware design issue since the bike is clearly able to maintain 0 watts at max cadence when plugged in and using the old Tacx Utility app’s Isotonic mode. It’s also able to simulate very low resistance and negative resistance in slope mode.
I’ve always been able to shift. I’ve used it to pass people that I want to pass in game. Going to TBR is a real hike too.
Yes gear shift has always been there in sim mode. But it wasn’t initially there in erg mode. It was introduced in fw 0.0.40 over three years ago.
Great review, it is nearing the end of 2022 so I wondered how this machine is fairing now? There does not seem to be any recent reviews on it, have all the issue’s been ironed out? Thanks
Seat angle slipping. Any solutions that work? I’ve tried fiber grip, and a new bolt, and it’s not working as well as I thought it would, so far.
Thanks…
I’m having a ‘knocking’ feeling in the pedals in an original Neo Bike Smart. It’s not rhythmically consistent, not like ‘bump-bump-bump-bump’, but seeming more random. Like sometimes it’s consistent, and then not a set rhythm. It seemed to get better after replacing the end cap, but is bad again.
Mechanics: Does the crank spindle move horizontally in the bike frame? Is it possible that the crank is slipping in the bottom bracket over time? I am surprised that it doesn’t seem to making any noise, but it is definitely something I feel. In the 200 watt range, it’s noticeable, and at higher loads it gets worse.
I have replaced the pedals with new ones. I have checked the left crank arm many times. I have a case open with Tacx/Garmin support (Hi guys!).
Has anyone had this happen to their Smart Bike? I’m curious if anything solved the issue. I think this is the third bike, that was replaced for other issues, but it seems to be common as it was experienced in previous bikes. I do really like this bike. Is it the BB bearings? But it’s not like I would expect failing bearings to feel.
Thanks…
I originally had what sounds like this issue. Best I could tell there was occasionally a slight horizontal movement in the crank that would happen when the crank arm would come slightly loose and I only noticed under 300+W loads with fairly low cadence. I ended up printing out a new end cap and used a combo of carbon paste on the spindle, over tightening the end cap, and thread lock on the bolts to keep everything in place. Even still, I occasionally feel a little knock, ever so slightly, but maybe it’s a figment of my imagination. Every time I check the crank arm it’s not moving so best guess is there’s just some play in whatever they are using for BB. Hasn’t gotten to the point of disassembling yet. I too, really love the bike. I’ve looked at the alternatives and I still think I’d buy it again, but a new version with updated shifters 😀
Wow. Thanks for the reply. I did have the loose crank arm issue, and did the loctite and tried to tighten the cap, although the cap is more for preload, or positioning than to actually work to hold anything together. Shimano uses a similar setup on their Hollowtech II crank assembly. (I’m so envious of people with 3d printers too) I asked tech support about tapping the drive side with a rubber hammer, and they suggested basically that it couldn’t hurt. That is why I asked about the crank assembly in my post, ie: does their system assembly like the Shimano system, with a spindle, or is the drive gear for the belt actually part of the spindle. I was trying to getting at how much play is there in their design. A slide in spindle would likely have more motion than if it’s part of the belt drive cog system I’d think.
I’d take mine apart to try to check the bearings and bottom bracket but I’m kind of riding it too much, and would definitely not want to break it. I’ve only had the cover off the drive side once to take pictures for a support agent.
Thanks for the response. I’ll check the crank again and try loosening everything up and the tapping and see what happens. This is probably more annoying, but I am concerned that it might be a symptom of something that might lead to more serious trouble down the simulated road.
The timing of this comment is so interesting. I did a virtual fondo ride today and this time didn’t have my noise cancelling on for my airpods. I totally heard it more today than previously, even at lower power outputs. What was more concerning was occasionally when I would coast and then re-engage there was a loud thunk and a noticeable feeling through the pedals. I was pretty focused on chasing people today so didn’t spend any time diagnosing it, but there’s definitely something going on.
And today I noticed that the noises of the drive train are louder too. And there is a vibration I feel that is constant that matches the groan/whine…
Yikes. Did I awaken a beast? And the knocking feeling is still there. Rats…
For the knocking noise, Garmin/Tacx swapped bikes. I had to get a ‘contact microphone’ to record the sounds. They were concerned and immediately replaced it after I sent them the files. I got a ‘new’ bike.
For anyone wanting to record their bike noises: I used a KNA UP-2 piezoelectric pickup and a Focusrite Scarlett 2i2 USB audio interface. Sounds like overkill, but Apple removed line-in capability from all of their current mac computers. Plus I figure that there could be a podcast in my future. (Yeah, right)
Ride on!
AND the ‘new bike’ had a serious problem, all of the pawls in the hub body were rusted causing the freehub to skip! Yikes. The whole assembly was under lubricated. I’d post more pictures, but you get the idea. Shocked that it was so bad. It’s been ‘referred to engineering’, so who knows what that means. This is an image of how the pawls stick. One was stuck in when I got it removed. (So owners of this bike might want to check their hub body after a lot of use. (You will need a special tool to remove the tension on the drive belt)
Garmin sent a replacement that I added a little more grease to and it’s working perfectly again.
Where can I find the deets on the tool and process to check the hub body?
For anyone looking for the tool, it’s called the ‘tension release tool’, and looks a little like a one-off tool, but it’s nearly the only way to get the belt tension off so the belt can be removed.
At about 5 seconds, this video shows the tool. (Garmin used to have it in their Neo Bike accessories list, and they were charging a huge amount of money for it. I got it free as part of an open support case.
link to youtube.com
And here’s another view of the tool, but no pricing.
link to support.garmin.com
You need a 30mm wrench to use their tool. You stick the pin into the hole, turn the tool with the wrench, and it locks in, holding the belt tension off allowing the belt to be removed as in the video. It’s pretty elegant they have that tool, and it does it’s job well. (I haven’t tried, but you might be able to get one from a bike shop, but they aren’t likely to have one to borrow (early on, Garmin would rather swap the bike than allow users to repair their own bikes, which I sadly understand))