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They also need to dump that “calculator from the 80’s” design.
Doesn’t make sense to devote resources to develop the enclosure, display and associated hardware to update the case when they still are so behind on connectivity features from DCs list. I would guess that most people will want to use apps on a phone, tablet or laptop anyways if the connectivity features are implemented. The controller is essentially a comms module between apps and the trainer.
I love my computrainer to death. Paid dearly for it years ago. It has been a key tool in my arsenal. I’ve spent thousands of hours on it. That being said, as a company, they are a dinosaur. The fact that they didn’t bother to update the cosmetics of the unit shows that they are hopelessly out of touch with how gear heads, triathletes and other gadga-holics buy equipment. We all care about the functionality of these items and CTs works and is reliable, but really, functionality is the price of entry. From there, we have all kinds of options to choose from, all of which look like they were designed in THIS CENTURY (literally). Functionally, it is fine in many ways, but the lack of connectivity and technological progression is almost a decade behind what’s out there. And nobody wants to spend through the nose for a box that looks like it was designed by high school students back in the 90s. It is incongruous to spend an outrageous amount to attach this little yellow box to a $8,000 bike. I wish Racemate the best, but I can’t imagine they will last more than a couple of years given what’s out there. The only reason I haven’t bought a Kickr or any of the other options out there is I don’t want to spend the money when I have something that is serviceable at the moment. The competitive devices are cool looking, have super modern features and functional.
They get that they need to update product, their sales will have told them that.
I wonder if they get that they need to be open ?
I guess this explains the “summer end $300 sale” I bought one last month, I hope i’ll be covered for getting a new one.
so the cadence puck is obsolete. and we just did that upgrade about 6 months ago, http://www.PedPowerPerformLab.com
It is still to expensive of a trainer for what it is anymore. They started a slow death with the constant misses on Racemate One (which I think they still haven’t finished as parts still say coming soon such as an updated multi rider) I would have a hard time springing for a CT anymore with the kickr, PowerBeam and Tacx options.
US$379?!?!?! Are they mad? For that price I will just save up and get a Kickr or something similar. I paid for a controller update not that long ago, looked at but passed on the Power Puck. The list goes on, best to cut my losses, sell the CT and upgrade to a “modern” fully functioning trainer! I had been on the fence about doing that, but at this price that well and truly shoves me off the fence into selling the CT.
On a positive note, thanks for the info, as always, much appreciated Ray.
What an interesting business study for a college course. Once the class of the field, in a monopoly position. To run such a business into the ground is breathtaking.
From the current anticipated pricing to the lack of connectivity, seems like they are not quite done yet with their suicide business plan.
Here’s the best part – Chuck is from that famous “Harvard Business School Class of ’62”. He once told me he would die at his desk. I was tempted to ask how I could help.
There’s also no publicly revealed Board of Trustees or Directors. I’ve looked; I’ve tried.
It’s rare to see such info listed for a privately held company.
I’m really kind of torn writing this comment, because I’m sure the people behind Computrainer are nice and pretty smart, but my god. This whole product, not just this new controller… Have it ever been upgraded? It’s still a fork mounted trainer!
And to put out a new controller that uses (apparently) the same design it has had since conception is just staggering. The company is literally telling its customers that it does not care about them at all. It is all about keeping costs to an absolute minimum, which is fine, but never passing its falling costs and complete lack of RD budget on. It is mind boggling and insulting that the price is still astronomical. I can’t believe it costs the company more than $200 to build.
I almost complained that the ELEMNT is ugly. Not anymore.
And here’s the kicker, hours after a DCR blog post was published, this is only the ninth comment.
Ok, it’s not only fork mounted.
I’m a long term Computrainer user. I’ve all the new software. Its sh*te. Given the fiasco that was RacerOne does anyone think they have the ability to deliver this???
Also “So to be clear, the communication between the trainer and the controller is wired (not wireless). Though, I don’t think that’s a huge issue (annoying, perhaps, but not a show-stopper).” – thats one of the major issues for me at the moment – it takes 10 minutes to set up the cables if you need to and thats a PIA
I believe Ray is referring only to the DIN cable connection between the controller and the load generator. This of course assumes Racermate follows his other suggestions on receiving wireless sensor data so wired sensors are no longer necessary. We can’t count on this because they have unapologetically ignored their user base requests for years:( Ray’s list is a must do for them to compete and is only a start. If they release this controller with only wifi connectivity it is worthless and will only eliminate the stereo cable connector
As Mark comments here, their future is likely going to depend on opening their control scheme to developers. Maybe, gasp, collaborate with software developers too!
Their equipment and software has stagnated for years. They could’ve supported ANT+ heart rate straps years ago and still kept on rolling out broken Polar “solutions”. The stupid puck is a result of not being able to let go of the need for Spinscan analysis.
Probably too little, too late…
Another long time CT user here – very disappointed with this lackluster announcement. The minute Wahoo resolves the high-pitched whine of the Kick’r (it’s not the volume, its the pitch that will drive my family nuts) I’ll be selling (if anyone will buy it). I just don’t have faith this company will be around much longer to support it’s products.
I bought a Computrainer years ago, before the new flood of much more inexpensive controllable trainers came on the market. It’s rock solid and never fails which is the one major selling point. I have it now and so can’t justify buying a more modern trainer.
Nevertheless, the company is a bit like Radioshack, you keep wondering how on earth they stay in business.
Sold my CT years ago after zero real updates from the late 90’s. They got a bit too arrogant when they were the only game in town, similar to SRM in the power meter realm. Customer service was always poor in my experience. Prices went up even when competition started coming along. Not a great business model.
I currently own an inexpensive “dumb” Elite trainer and have been toying with the idea of upgrading to an FE-C controlled smart trainer to take advantage of all the cool new apps out there and I don’t think I would use this if it was free.
I really don’t understand how they have any news sales whatsoever. I realize I’m a bit biased because I read everything Ray writes, but people have to do some research before spending that kind of money right? I can’t imagine anyone who knows about offerings from TACX, Bkool and Wahoo would ever choose a CT…so the bigger question is why haven’t they just shut it down completely? I mean they either join the 21st century and develop a new product, or stop spending any money at all. This approach really confuses me.
While there is no question they needed to do this years ago, there are some reasons to go with a CT over a Kickr. For starters if you want accuracy with a Kickr, you need to control power with another PM. Likewise, there are posts on the wattage forum about too long of a lag in the Kickr getting to the correct wattage for shorter intervals. Lastly you can pick one up on ebay for around $600.
Kick’r also has an annoying whine to it.
Zero comments from the company here. Compare that to Wahoo’s input in Ray’s overview of the ELEMNT.
I am amazed that they haven’t keeled over from severe cramps after sitting on their laurels for so long!
I have plenty of praise for the CT but I have to lump this into another tone deaf move from the company. Maybe this is part of a larger roadmap but what I really want to see is some manner of small device that plugs into the DIN connector of the load generator and would broadcast wireless to the head unit, which in turn will provide a two way relay for Ant+ and Bluetooth. As it stands this update eliminates one stereo cable to the PC.
I’m sure if RacerMate joined the discussion they would get some grief. I do think it is a step in the right direction but the announcement lacks context and vision. I’m content with the wires running along my two CT units. I might upgrade down the road when it is a bit more clear how far they take this concept. I’m leery because I’ve witnessed three major ball drops in the five years I’ve been a patron of their platform:
1) The RacerMate One software is a good improvement but its delivery time was outrageously late and the fundamental hope for it was that it was a platform that would enable more rapid innovation. Updates have been few and far spaced.
2) Related to the previous, Velotron users have been second class citizens on RM1 and have had a bug for nearly three years where the spinscan is reversed between right and left legs. I do software development for a living so I’m familiar with bugs and I can’t imagine how this isn’t solved simply by multiplying some figure by 180 or something dead simple.
3) A year ago RacerMate got us all going with the idea of open sourcing the communications to their hardware. Hooray, this is the right move, but a year later and where are all the apps benefiting from this? Most applications are using the reversed engineered efforts built into Golden Cheetah. It seems like that is the real place where open source is applicable here.
Anyhow, I don’t think RacerMate is necessarily a dying brand or the various dramatic things people are saying but I think at some level their marketing is more tuned into what a cycling studio may appreciate versus a home trainer user. For all I know that market may be large but my gut says it isn’t.
The other big problem is price. No way should the controller cost $375. It should be closer to $100. They should be offering an upgrade path under $100.
As far as open source, I too agree. They need to release all their code. Currently, they do have their openAPI, but you need to use their libraries, which is not something the Zwift folks want to do. There are some legitimate concerns as you can’t debug their code or use it independently of the OS.
Racermate’s reason for keeping it closed source is they claim it’s the only way they can control the accuracy of the physics engine implementation. That is a nice goal, however, considering that the majority of folks are using the GC reverse engineered version, I think it’s a moot point and they might as well open source it.
I’m not sure it’s that big of a deal wiring between the LG and the HB controller as I never run those wires on my bike so it’s pretty static and you don’t have to worry about interference or dropouts. I don’t like connecting their cadence sensor or using their Polar receiver, so eliminating those would be nice.
I just don’t see myself upgrading for anything more than $100. $375 is close to the cost of buying a full unit on ebay. I even saw some with the puck going for under $600. They need to get their costs/pricing model under control to be competitive.
Yeah, they conceded at Interbike that it wasn’t going to be Open Source, but rather just ‘accessible’ to approved 3rd parties that requested it. Golden Cheetah is clearly a sore spot for them from a discussions standpoint. Which is sorta funny since it’s really one of the few areas that have enabled them to stay in the game (the reverse engineered variant).
But yes, completely agree on all other points. I just feel like they have a solid base product, they just need someone with a tech mindset to come in for a week and lay out a crisp roadmap for how to get back in the game. And the funny thing is – none of it is technically hard or expensive. Most of it is trivial.
Too bad the Velotron is so much harder to reverse engineer than the Computrainer. The home user market for the Velotron is something like eight individuals so I’m surprised anyone is interested in developing software for it.
All. We’re a little back-logged post Interbike, so I hope to get something posted here tomorrow. I was trying to write something tonight, but the blog slowed to a crawl and then crashed. Fortunately I copied some of it off to a different editor prior to that, but will have to rewrite some of it now and can’t get to that tonight. I hope to give satisfactory responses to the comments made so far. Thanks-
I really hope you guys can get the price point way down on this. The controller considering it’s ancient design and LCD screen, should not cost more than a Garmin with a much bigger/better screen and processor. There should be an offered upgrade path where you send in your old one to be upgraded for under $100. If those things really cost you more than $10 then you need to seriously reconsider the design.
Honestly, IMHO, I don’t know why Racermate even pretends any longer. I’ve been watching Racermate’s long slide in to oblivion since 2009: Years late RacermateOne software, the ridiculous ‘puck’, silly little wifi enhancement, absurd pricing, glacial product cycles, brusque management, & contempt for customers (eg banning vocal suggestions from the support forum). While I remain a mostly satisfied owner, I’ve become a ‘net detractor’ for the product, actively *dissuading* people from purchasing (and pushing them towards Kickr [I own both] or other choices), if for no other reason than the company seems genetically incapable of innovation. As someone suggested, this would make a great b-school study on how to mis-manage a once-innovative company.
So Roger, when you say tomorrow, did you mean to say next month? Or by satisfactory response did you mean “no comment”?
Great … I just bought a CT.
That was already a mistake before this latest announcement.
Well, 3 days later and still no response. I guess PR just isn’t important to them.
5 days. Based on the history I can believe we will see a Mea Culpa from racermate. This thread will die a slow death along with CT marketshare.
Looks like they are set to lose even more market share with the release of the Tacx Neo. That is looking to be the equivalent of the Velotron in terms of accuracy and convenience (i.e. no more calibration) plus support for all the current wireless technologies. I hate to say it but Racermate should have designed a direct drive CT that accepted a cassette instead of a rear wheel…..
Hell, even the Ergvideo folks are now supporting the Kickr and Tacx.
I bought a used CT a few years ago before KICKRs and similar trainers were available. I’m a Mac guy, with no PC in the house, so I use it with TrainerRoad on my Mac and it works fine.
I wouldn’t be tempted to spend $375 to eliminate one cable personally so I’ll just keep using it as it is. If it became totally wireless and allowed me to use the TrainerRoad app on my phone or iPad, then maybe it would be worth upgrading, but still there’s no way I spend $375…maybe $150. That would save some time compared to hooking up the MacBook.
The sad part is there’s so much right about the Computrainer fundamentals: accurate, consistent, repeatable, reliable. It’s just the poor ‘packaging’ of the system (e.g. wires, software, pricing etc) which diminishes the value so completely w/r/t competitors, in combination with half-hearted attempts to stay current (the most recent wifi attempt is overpriced and under featured). However, Racermate management has tin ear, so not expecting any changes in the overall trajectory any time soon…
wifi????
welcome to yesterday… u better off buying a PM and using a reg “dumb” trainer.
Actually there are instances where wifi is better than ANT+, especially in studio situations, so supporting both is a good thing. Many studios are already using a WASP to make things easier (essentially putting Bluetooth and ANT+ devices onto a Wifi network)
PM and a dumb trainer misses the best innovation in trainers which is erg mode workouts. Love or hate any of these companies (Racermate, Wahoo, Tacx etc) you are doing yourself a disservice not using a trainer that supports Erg mode.
Wow 3 weeks and still backed up from interbike and no follow up post by Roger. No wonder nothing ever changes at Racermate.
I’ve been using a Computrainer for our triathlon coaching business for the past several years and I am about ready to give up on it. The software is incredibly archaic, and the hardware is not nearly as robust as the new players that are out now. I loved it when I first started using it, and I think the technical data it provides is also really solid. In terms of ease of use and cross-device compatibility, it really suffers.
Can someone post the link to Rogers follow up post? It doesn’t seem to be up anymore.
It was never posted.
Ughh. My sincere apologies. It’s sad when being busy on my side is looked upon as neglect on this side.
It is, in fact, our busy time of the year and we are in our usual winter rush to keep up with sales and support. I was out looking for some thread I was told about and in doing so stumbled upon these unfortunate crumbs I left untended. Again, I am sorry. I did fully intend to step back in and finish my thought here, but have had [clearly] no time to do so. I’ve made a note to myself to try and pick up where I left off. Anyone should know they are more than welcome to contact us direct about any concerns they may have.
You would’ve been better off not replying at all, rather than leaving that BS response… You have customers here that are pissed and ready to dump the computrainer for your competition and all you can say is that you’ve been too busy for the last three months to respond?!? I’m sure everyone here feels better knowing that you’ve left yourself a note to finish a thought you had three months ago… I look forward to hearing about it in March.
I love my computrainer to death. Paid dearly for it years ago. It has been a key tool in my arsenal. I’ve spent thousands of hours on it. That being said, as a company, they are a dinosaur. The fact that they didn’t bother to update the cosmetics of the unit shows that they are hopelessly out of touch with how gear heads, triathletes and other gadga-holics buy equipment. We all care about the functionality of these items and CTs works and is reliable, but really, functionality is the price of entry. From there, we have all kinds of options to choose from, all of which look like they were designed in THIS CENTURY (literally). Functionally, it is fine in many ways, but the lack of connectivity and technological progression is almost a decade behind what’s out there. And nobody wants to spend through the nose for a box that looks like it was designed by high school students back in the 90s. It is incongruous to spend an outrageous amount to attach this little yellow box to a $8,000 bike. I wish Racemate the best, but I can’t imagine they will last more than a couple of years given what’s out there. The only reason I haven’t bought a Kickr or any of the other options out there is I don’t want to spend the money when I have something that is serviceable at the moment. The competitive devices are cool looking, have super modern features and functional.
I commiserate with the folks at Racemate though. It seems they are a company of top notch engineers who’ve designed an excellent product based on sound mechanics and functionality. Unfortunately, it seems they are lacking in the marketing / PR / UI side of things. When they were the only game in town, it didn’t matter. Solid product, hokey interface but reliable = gear heads will be all over that. But now there are other solid products coming to market (so I’ve heard) and they are giving the consumer what they want. I’m sure Roger is a decent guy and doing his best to put out a good product. And I appreciate what went into the original CT (that I still own). But to survive in this marketplace, you have to have deliver not just a good product, but good marketing and PR behind it. I wish you guys the best. I would love to see you take on a new direction and put these upstarts in their place.
Here we are one year later! I see Computrainer listed on the 2016 Interbike exhibitor list. Any new announcements this year? Lol. :(
So it launches November of this year since it seems like it’s still not out?
Still now word from Racermate on this? SO dissapointed, time to look at a new wireless trainer.
Any news on this yet?
Did this ever come to fruition? It is now end of 2016 and this still is not available?
I wouldn’t hold you breath, but according to RM in the last two weeks on this forum posting (link to racermate.net) they are in final beta testing. So I would posit that we should see it some time in 2018 if history is a guide.
Did they ever start delivering a Bluetooth/ANT+ unit? I purchased a new unit this summer and I don’t see anything on Bluetooth/ANT.
In short, nothing in this post ever was released.